This book and its companion, Skills for Communicating with Patients, Second Edition, provide a comprehensive approach to improving communication in medicine. Fully updated and revised, and greatly expanded, this new edition examines how to construct a skills curricular at all levels of medical education and across specialties, documents the individuals skills that form the core content of communication skills teaching programmes, and explores in depth the specific teaching, learning and assessment methods that are currently used within medical education. Since their publication, the first edition of this book and its companionSkills for Communicating with Patients, have become standards texts in teaching communication skills throughout the world, 'the first entirely evidence-based textbooks on medical interviewing. It is essential reading for course organizers, those who teach or model communication skills, and program administrators.

Methods of Learning Communication Skills describes and analyzes different kinds of learning experiences and raises questions about their use by people engaged in social work training and education. This book is based on the assumption that there are elements of skill in different forms of communication between people and that learning experiences can be organized in ways that enable people to develop some of these skills. This monograph is comprised of eight chapters and begins with an introduction to the importance of learning experiences and communication in social work, using illustrations taken from everyday situations. Communication is discussed in relation to language and learning, models and imitative learning, social skills, and human relationships and communication skills. Subsequent chapters explore the organization of learning; some tools of learning such as lectures and group discussions; learning about influences on communication; and learning about communication in interviewing. The use of simulation exercises in ""sensitivity"" or ""human relations"" training is also considered, along with the link between group experience and learning. The final chapter re-emphasizes the central role played by communication skills in teaching and social work. This text will be a useful resource for social workers, sociologists, educators, and social scientists.

This is a book about patient care. It emphasizes the importance of good communications as an implicit and necessary component of care in clinical practice, and advocates a mutually negotiated and open style of communication. Focusing on the needs of both adults and children, this book contains specific recommendations for communication approaches relating to questioning styles, giving information, handling difficult questions, and breaking bad news. Theoretical issues are also addressed and many clinical situations (such as pain, cancer and terminal illness) are included for illustration purposes. It is written for doctors, nurses and other clinical practitioners who may want to further develop their communication skills, and is particularly suitable for medical and nursing students. It will also be of use to consumers of health services who are increasingly coming to expect more considerate communications in health care.

Embedding Counselling and Communication Skills provides step-by-step learning for those looking to gain theoretical and practical understanding of using counselling and communication skills within the helper role and explores how to apply these skills in the context of professional practice. Becky Midwinter and Janie Dickson introduce the reader to a new Relational Skills model which demonstrates the phases of relationship development. The authors show what happens within each phase and identify how and when to use skills appropriately. Learning is brought alive through the use of online unscripted video clip sessions of a real helper/client relationship giving the reader opportunities and encouragement to reflect and evaluate their learning. Written in a clear and accessible teaching style, Embedding Counselling and Communication Skills progresses through the ‘initial helper’ communication skills that are used in every day life, to the more complex and in-depth counselling skills required in a helper relationship. Knowledge of reflective practice, aspects of the relationship and how to manage change ensures the text considers the full range of general and specific skills and abilities required in a helper role situation, whilst the supporting online material is an invaluable tool to deepen and embed the theoretical understanding; practical application and self-reflection. This book will be an essential resource for students taking an introductory counselling skills course and qualified professionals who wish to enhance their knowledge of embedding counselling skills into their work and practice.

These proceedings represent the work of contributors to the 22nd European Conference on e-Learning (ECEL 2023), hosted by University of South Africa, Pretoria, South Africa on 26-27 October 2023. The Conference Co-Chairs Associate Professor Sarah Jane Johnston and Associate Professor Shawren Singh both from University of South Africa, Pretoria, South Africa. ECEL is now a well-established event on the academic research calendar and now in its 22nd year the key aim remains the opportunity for participants to share ideas and meet the people who hold them. The scope of papers will ensure an interesting two days. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research. It is especially relevant that the conference is being hosted by UNISA this year as the university celebrates its 150th anniversary. UNISA has been a pioneer in first distance and now e-Learning. The conference will also host the final round of the 9th e-Learning Excellence Awards where innovate case histories will be presented. The opening keynote presentation is given by Professor Thenjiwe Meyiwa, Vice Principal for the Research, Postgraduate Studies, Innovation and Commercialisation at University of South Africa who will speak on, “The Role of African Feminisms in Shaping a Sustainable Future of Being and Learning”. An afternoon keynote on Thursday will be made by Dr Zolile Martin Mguda, University of South Africa on the topic of “ChatGPT: The first year”. The second day of the conference will open with an address by Dr Isabel Tarling, MD, Limina, South Africa with the title “Developing Digital Standards for Learning and Teaching in South Africa’s Schools”. With an initial submission of 100 abstracts, after the double blind, peer review process there are 45 Academic research papers, 3 PhD research papers and 1 Masters Research paper published in these Conference Proceedings. These papers represent research from Belgium, Canada, Chile, Czech Republic, France, Germany, Ghana, Greece, Hong Kong, Ireland, Japan, Malaysia, Mozambique, Norway, Oman, Perú, Poland, Portugal, Romania, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, Turkey and the United Kingdom.

This book gives students a solid understanding of the key issues involved in effective communication within social work settings. Now going into its second edition, it combines practical examples with a clear theoretical approach and demonstrates the subtleties of communication with specific and diverse service users and carers.

About 550 registrants from 51 different countries attended the Seventh Ottawa Conference on Medical Education and Assessment in Maastricht. We received 525 abstracts for the conference, divided in thematic poster sessions and platform presentations. Organising the conference was an honour and we tried to meet the high standards of a friendly and relaxed atmosphere which has characterized previous Ottawa conferences. During and after the conference about 250 papers were submitted for publication in the conference proceedings, leaving us little time for a post-conference depression. Despite the large number of papers, the editors have attempted to review and edit the papers as care fully as possible. Occasionally, however, correspondence exceeded reasonable deadlines, preventing careful editing of a small number of the papers. Although we felt that our editorial task was not quite finished, we nevertheless decided to include these papers. We thank the many authors for their enthusiastic and prompt response to - occasionally tedious - editorial suggestions and requests. We are sure that this collective effort has resulted in a book that will make an important contribution to the field of medical education. The editors want to thank Jocelyn Flippo-Berger whose expertise with desk top publishing and perseverance was a great help.

Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.

A fantastic introductory guide for mental health nursing students who wish to develop and hone their communication skills.