"It provides a very good overview of the field of conflict resolution, an overview that is not to be found in any other existing volume. I very much like the breadth of coverage, as well as the use of the profiles of conflict resolution professionals. The authors write very well, and the book will be accessible to a wide audience." ̄Eban Weitzman, Ph.D., Graduate Programs in Dispute Resolution, University of Massachusetts, Boston "I liked this book quite a lot. Its combination of theory, practice, and professional profiles is an innovative and very useful approach." ̄Heidi Burgess, Conflict Research Consortium, University of Colorado, Boulder "Whether you are dealing with a conflict on Capitol Hill or in a local community, this book will be an extraordinarily useful tookit for helping you to turn paralysis into progress." ̄Mark Gerzon, author of A House Divided: Six Belief Systems Struggling for America′s Soul If you′ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately. This book includes the following approaches: Negotiation Mediation Facilitation Arbitration Judicial Processes Profiles of experienced and respected practitioners accompany each approach. These well-known men and women describe how they entered their chosen field, what their work is like, and what topics are controversial in their areas.

Collaboration is a ubiquitous yet contested feature of contemporary public policy. This book offers a new account of collaboration’s appeal to human actors drawing on empirical examples across time and space. It provides a novel and comprehensive framework for analysing collaboration, that will be of use to those interested in understanding what happens when human actors collaborate for public purpose.

The Third Edition of Environmental Communication and the Public Sphere by Robert Cox remains the only comprehensive introduction to the growing field of environmental communication. This innovative book focuses on the role that human communication plays in influencing the ways we perceive the environment. It also examines how we define environmental “problems” and decide what actions to take with regards to the natural world.

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

Using a consistent framework throughout for understanding and applying concepts and practices of leading change this text contains application and reflection exercises that allow readers to apply what they learn.

For students of developmental psychology, this book should be a useful reference guide to the main concepts concerned with "motherese", scaffolding, socio-cognitive learning and joint problem solving. It is also a contribution to the debate on the influence of social behaviour on development.

Natural Bridges is a concise, practical, inexpensive, and student-friendly guide to interpersonal communication. This book explores the fundamental principles and skills necessary for effective communication. Building on the theme that our every word and behavior contributes to building a bridge or a barrier in our daily interactions with others, Natural Bridges provides students with concepts and real-world guidelines for productive communication with acquaintances, friends, family-members, romantic partners, and co-workers.

Conflict is something inevitable. It is an integral part of our lives. Normally we work in groups and while working, we relate with our superiors, peers and juniors. While relating, more often than not, conflicting situations arise which take toll on our precious time and energy. Therefore, understanding and management of conflict become very important. This book deals with different conceptual aspects of conflict and its effective management. The most popular and effective style of resolving conflict is through dialogue, which is popularly known as negotiation. Through negotiation people deal with differences, which they do, consciously or unconsciously, throughout their lives. The part of the book dealing with negotiation takes care of the details about different aspects of negotiation – strategies, preparation, processes and multicultural and ethical dimensions related to it. The book contains live cases, which will provide useful insight on the theoretical and conceptual aspects to the students. The book will go a long way in meeting with the requirements of the management students by providing consolidated material on the subject.

In Reflections on Leadership fifteen prominent leadership scholars pay tribute to James MacGregor Burns's book, Leadership, a classic in the field of leadership studies. The contributors address the puzzles and anomalies in his work, such as: the place of values in leadership; leadership as a casual factor in change; levels of analysis; interdisciplinary approaches to the study of leadership; the distance of his theory from everyday experience; the absence of gender and race, and more.