This research empirically validates a typology of innovations by examining the differential effects of organizational structure and environmental perceptions on the types of innovations adopted in an organization. Four types of innovations are depicted in the typology— incremental, product, process, and radical innovations.

Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the basis for a clear understanding of the multi-dimensional aspects of services. Unlike many textbooks on services marketing this book puts services management and delivery in context. Firstly, it explores the effect of organizational structures, management styles, internal marketing and management competencies on service management decision making and implementation. Secondly, Services Marketing and Management considers detailed examples of not-for-profit and for-profit service organizations and service delivery. Finally, this text addresses contemporary issues for services managers and speculates on some of the challenges for the future of services marketing. This textbook is designed for postgraduate and MBA students of services management and services marketing courses as well as undergraduates.

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This book constitutes the thoroughly refereed post-conference proceedings of the 11th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2011, held in Kaunas, Lithuania, in October 2011. The 25 revised papers presented were carefully reviewed and selected from numerous submissions. They are organized in the following topical sections: e-government and e-governance, e-services, digital goods and products, e-business process modeling and re-engineering, innovative e-business models and implementation, e-health and e-education, and innovative e-business models.

George J. Benston, professor of Finance, Accounting, and Economics at Emory University's Goizueta Business School, died unexpectedly in January 2008. He was an impassioned advocate for corporate integrity and a unique scholar; his research interests were as broad as those of any recent academician. His colleagues have selected and organized his most important papers into two volumes. This first volume consists of his research in the banking and financial services industry. The editor has selected a broad range of papers from each of the major areas that are representative of Benston's work in that particular field. James D. Rosenfeld, Professor of Finance, Accounting, and Economics, Goizueta Business School, Emory University, serves as the editor and is assisted by an editorial advisory board including George Kaufman, Greg Waymire, Bob Eisenbeis, Larry Wall, Rashad Abdel-Kalik, and Lemma Senbet.

European banking is now changing at an unprecedented rate; competition and efficiency are now dominant banking concerns. This volume sees leading European researchers in the fields of banking and finance assess the key issues shaping the strategic development of banking in the EU. The first nine chapters explore efficiency, competition and various aspects of the strategies of EU banks. Select aspects of the impact of EMU on banking and finance are discussed in the remaining chapters.