"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.

This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.

Provides a proven implementation framework for companies of all sizes which demonstrates the strategic and financial aspects of information technology. Explains how information systems can be used for strategic purposes in addition to technological ones such as data processing. Features a significant amount of examples and case studies of successful and unsuccessful information management tactics. Illustrates how companies can effectively use the data that information systems provide.

The 4th edition of this book has been updated to meet the new requirements of the students, professors, and practitioners. This is an enhanced version of the earlier editions. To update and enhance the coverage of the book, many chapters have been restructured, and some new content/chapters have also been added. In addition, to have better engagement and learning outcomes for the reader, certain new pedagogical features have also been added. NEW IN THIS EDITION • A new chapter on ‘Ethical and Social Issues’ • Applications using MS-Access in the upgraded Chapter 5 – Data Resource Management • Concepts on organisations in Chapter 2 – Information, Systems and Organisation Concepts • Concepts of e-Governance in chapter 7 – e-Commerce, e-Business and e-Governance • Some latest trends and concepts in Chapter 4 – IT Infrastructure • Concepts on Project Management in chapter 12 – IS development and Project Management KEY FEATURES • Some new cases have been added, and various case studies from the earlier edition have been updated • New pedagogical elements, such as Objective-type Questions, True/False Questions, Review Questions and Assignments have been added in chapters • Glossary has also been incorporated to get a quick understanding of the terms used in the book • Instructor support has been added on the web through Online Resources

Discusses all types of corporate risks and practical means of defending against them. Security is currently identified as a critical area of Information Technology management by a majority of government, commercial, and industrial organizations. Offers an effective risk management program, which is the most critical function of an information security program.

Revised edition of: Information security for managers.

With its theme, "Our Information, Always and Forever," Part I of this book covers the basics of personal information management (PIM) including six essential activities of PIM and six (different) ways in which information can be personal to us. Part I then goes on to explore key issues that arise in the "great migration" of our information onto the Web and into a myriad of mobile devices. Part 2 provides a more focused look at technologies for managing information that promise to profoundly alter our practices of PIM and, through these practices, the way we lead our lives. Part 2 is in five chapters: - Chapter 5. Technologies of Input and Output. Technologies in support of gesture, touch, voice, and even eye movements combine to support a more natural user interface (NUI). Technologies of output include glasses and "watch" watches. Output will also increasingly be animated with options to "zoom". - Chapter 6. Technologies to Save Our Information. We can opt for "life logs" to record our experiences with increasing fidelity. What will we use these logs for? And what isn’t recorded that should be? - Chapter 7. Technologies to Search Our Information. The potential for personalized search is enormous and mostly yet to be realized. Persistent searches, situated in our information landscape, will allow us to maintain a diversity of projects and areas of interest without a need to continually switch from one to another to handle incoming information. - Chapter 8. Technologies to Structure Our Information. Structure is key if we are to keep, find, and make effective use of our information. But how best to structure? And how best to share structured information between the applications we use, with other people, and also with ourselves over time? What lessons can we draw from the failures and successes in web-based efforts to share structure? - Chapter 9. PIM Transformed and Transforming: Stories from the Past, Present and Future. Part 2 concludes with a comparison between Licklider’s world of information in 1957 and our own world of information today. And then we consider what the world of information is likely to look like in 2057. Licklider estimated that he spent 85% of his "thinking time" in activities that were clerical and mechanical and might (someday) be delegated to the computer. What percentage of our own time is spent with the clerical and mechanical? What about in 2057?