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Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

If you want a holiday that's hassle-free, virtually pre-paid, and that lets you see lots of places while only needing to pack and unpack once, then you should try a cruise. This best-selling book, now in its landmark 30th year, is the cruise industry bible: it gives you all the information you need to choose the right cruise for you. Meticulously updated every year by cruise expert Douglas Ward, it is divided into two main parts: the first helps you work out what you're looking for in a cruise holiday and how to find it; the lively text and colour photographs describe every aspect of life on board, including safety, the highs and lows of the cruise experience and how to save money. The second part contains unbiased reviews and fascinating detail of almost 300 ocean-going cruise vessels, and grades them on service, food, entertainment and facilities, using an internationally recognised ratings system.

November issue includes abridged index to yearly volume.

A beginner's guide to simplifying Extract, Transform, Load (ETL) processes with the help of hands-on tips, tricks, and best practices, in a fun and interactive way Key FeaturesExplore data wrangling with the help of real-world examples and business use casesStudy various ways to extract the most value from your data in minimal timeBoost your knowledge with bonus topics, such as random data generation and data integrity checksBook Description While a huge amount of data is readily available to us, it is not useful in its raw form. For data to be meaningful, it must be curated and refined. If you're a beginner, then The Data Wrangling Workshop will help to break down the process for you. You'll start with the basics and build your knowledge, progressing from the core aspects behind data wrangling, to using the most popular tools and techniques. This book starts by showing you how to work with data structures using Python. Through examples and activities, you'll understand why you should stay away from traditional methods of data cleaning used in other languages and take advantage of the specialized pre-built routines in Python. Later, you'll learn how to use the same Python backend to extract and transform data from an array of sources, including the internet, large database vaults, and Excel financial tables. To help you prepare for more challenging scenarios, the book teaches you how to handle missing or incorrect data, and reformat it based on the requirements from your downstream analytics tool. By the end of this book, you will have developed a solid understanding of how to perform data wrangling with Python, and learned several techniques and best practices to extract, clean, transform, and format your data efficiently, from a diverse array of sources. What you will learnGet to grips with the fundamentals of data wranglingUnderstand how to model data with random data generation and data integrity checksDiscover how to examine data with descriptive statistics and plotting techniquesExplore how to search and retrieve information with regular expressionsDelve into commonly-used Python data science librariesBecome well-versed with how to handle and compensate for missing dataWho this book is for The Data Wrangling Workshop is designed for developers, data analysts, and business analysts who are looking to pursue a career as a full-fledged data scientist or analytics expert. Although this book is for beginners who want to start data wrangling, prior working knowledge of the Python programming language is necessary to easily grasp the concepts covered here. It will also help to have a rudimentary knowledge of relational databases and SQL.

Implement a headless/decoupled Drupal design to build easily maintainable web applications. This book begins by showing you CMS workflows and best practices to give you the basics you need for working with decoupled Drupal. As part of this process, Decoupling Drupal reveals the advantages of using content management systems and explains that decoupled Drupal is the answer to various problems faced in creating and maintaining enterprise applications. Decoupling Drupal will show you how administering Drupal monolithically to design web applications can be a challenge. You’ll see how the maintainability of your application reduces exponentially over the years. In contrast, a decoupled design enables an easy handshake between the front-end and back-end applications, meaning you can implement services in a short amount of time and scale them quickly. The final part of the book covers the impact of decoupling on functional and non-functional requirements and the use of Drupal 8 modules to address the requirements of decoupling. This involves solving the problems that occur at different stages of CMS evolution in an organization. What You Will Learn Discover the principles of headless/decoupled design Implement Drupal in a real-time environment Work with the Drupal modules normally used in a decoupled design Use Drupal to complete back-end tasks Integrate a Pantheon cloud-solution for headless Drupal Acknowledge the use of CMS in your day-to-day IT life Who This Book Is For Web application designers, developers, and Drupal enthusiasts.

An expert on cruises gives his advice. Packed with statistics, histories, lists, prices, and photographs, this guide delves into the details of more than 280 cruise ships. The pros and cons of voyages and ports of call are summarized with star evaluations and every detail is scrutinized. From shipboard menus and daily activity programs to physical details and recreation opportunities, every aspect of cruise vacations is weighed.