As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) which was held in Geneva, Switzerland, in February 2012. At the conference, researchers from all over the world presented innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, business, e-learning and public administration.

The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

A proposal for a new framework for fostering collaborations across disciplines, addressing both theory and practical applications. Cross-disciplinary collaboration increasingly characterizes today's science and engineering research. The problems and opportunities facing society do not come neatly sorted by discipline. Difficulties arise when researchers from disciplines as different as engineering and the humanities work together and find that they speak largely different languages. This book explores a new framework for fostering collaborations among existing disciplines and expertise communities. The framework unites two ideas to emerge from recent work in STS: trading zones, in which scientific subcultures, each with its own language, develop the equivalents of pidgin and creole; and interactional expertise, in which experts learn to use the language of another research community in ways that are indistinguishable from expert practitioners of that community. A trading zone can gradually become a new area of expertise, facilitated by interactional expertise and involving negotiations over boundary objects (objects represented in different ways by different participants). The volume describes applications of the framework to service science, business strategy, environmental management, education, and practical ethics. One detailed case study focuses on attempts to create trading zones that would help prevent marine bycatch; another investigates trading zones formed to market the female condom to women in Africa; another describes how humanists embedded in a nanotechnology laboratory gained interactional expertise, resulting in improved research results for both humanists and nanoscientists. Contributors Brad Allenby, Donna T. Chen, Harry Collins, Robert Evans, Erik Fisher, Peter Galison, Michael E. Gorman, Lynn Isabella, Lekelia D. Jenkins, Mary Ann Leeper, Roop L. Mahajan, Matthew M. Mehalik, Ann E. Mills, Bolko von Oetinger, Elizabeth Powell, Mary V. Rorty, Jeff Shrager, Jim Spohrer, Patricia H. Werhane

This unique, edited book is a must for science educators who desire to improve upon traditional methods for science teaching and learning. It provides background, theoretical research-based frameworks, guidelines, and concrete examples for the implementation and assessment of innovative models of science learning, teaching, and professional preparation.

Electronic Inspection Copy available for instructors here Building on the popularity of the first edition, published in 2000, the Second Edition brings together revised and new, original chapters from an outstanding team of contributors providing an authoritative overview of the theoretical foundations and current status of thinking on topics central to the discipline and practice of marketing. Summary of key features: - A marketing theory text written specifically for students - Provides an introduction and overview of the role of theory in marketing - Contributors are leading, well-established authorities in their fields - Explains key concepts for students in a clear, readable and concise manner. - Provides full, in-depth coverage of all topics, with recommended further readings

One of the most distinguished science historians of the twentieth century, Shigeru Nakayama has been at the forefront of redirecting or ‘reorientating’ conventional East Asian science and technology, arguing, like Joseph Needham, that the ‘orientation of science’ refers not only to the direction of science but also implies a turning to Eastern science. In recent times, he has been arguing for implementation of a ‘Service Science’,which is linked to the rights and needs of mankind. A survivor of the Hiroshima atomic bomb, he majored in astrophysics at the University of Tokyo and wrote on the history of astronomy for his PhD and later on the history of science for his Harvard PhD.