In the present times, technology has advanced to such great levels that it has made communication a lot easier than before. With technology, passing of information from the informant to the recipient and vice versa takes lesser time and is not even a complicated process as well. The use of technology has also minimized the workload of the human being. Long ago it was required for both the sender and the recipient to be Online at the same time for sending the email just like it is required now in instant messaging. In the present times, the functioning of the email is based on the store-and-forward model. Email servers are now capable of accepting, forwarding, delivering, and storing messages, so it is no longer necessary for the sender and the recipient to be Online simultaneously - a brief connection to a mail server or webmail interface is enough. The first email system was introduced in the year 1968 at UMDNJ in Newark, NJ. There were certain technological components of the email that was condemnatory to its invention. On February 16, 2012, when the act of Smithsonian's acceptance took place, all the documents, articles, and artifacts related to the invention of the email were disregarded by the industrialists and started to take up personal fights with Dr. Ayyadurai in order to express feelings of indifference to his work and his life. It is important for the people to learn email writing skills. A good email has increased chances of being read by the recipient than an improper email.

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.

Learn the secrets that HTML email pros use to create effective emails that work well in every single email client! Emails are part of almost every web project, from password reset to order confirmations to marketing emails. Yet coding HTML emails is dreaded among even the most experienced web developers as they can be tricky, given the multiple quirks of different email clients. This short book explains modern HTML email best practices, from how to deal with multiple email clients, to adding interactivity (yes you can do that!), to accessibility, and more. We'll finish with a complete case study: a redesign of SitePoint's very own email newsletter. Stop worrying about HTML email and learn to love the craft!

Let's face it: promoting your business often falls to the bottom of your to-do list. The Best 90 Days Ever shows you how to successfully market yourself with a series of daily 10-minute tasks that fit around the rest of your business. Stop wasting time wondering what to do, what to say and how to say it. This guide will give you a weekly theme, from email marketing and engagement to video content and batch creating, to show you how to grow your audience and increase your visibility. After 3 months you will have completed 90 powerful actions that your business will thank you for.

An Entire Psychology of Happiness Course Conveyed in Easy-to-Read Emails Understand the psychology of happiness. Discover why happiness is a choice. And, learn four simple ways of choosing happiness in this succinct guide that can easily be read over a weekend or long plane flight. "What a beautiful gift--a few simple steps that can end what is so often, and for so many, a futile quest for a truly happy life...This is a simple, practical guide for anyone who's searching for that elusive state called true happiness." - John McGrail, Ph.D. Clinical Therapist. "What a terrific text, especially for those who have yet to learn lessons of happiness, success, and their personal responsibility in making each happen. Definitely a must read for all!"- LaQuisha Beckum Ed.S. Professor of Psychology. About Authentic Happiness in Seven Emails Have you found yourself caught in the happiness trap: in the continual pursuit of happiness? After years of pursuing happiness through money, relationships, and material possessions, Vickay found herself unfulfilled and unhappy. A college course on the psychology of happiness taught by a philosophy instructor piqued her curiosity. On a whim she was inspired to contact the professor for some insights on how to break out of her rut. His ideas forever changed her approach to finding happiness and started her on a path towards living life more skillfully. It all began with an email, containing a simple question, asked at the right time: How can I be happier? Authentic Happiness in Seven Emails is the answer to that question. Through these seven emails, the professor shares three key concepts and four critical skills for living a happy life: - What makes us happy? - If happiness is a choice, why don't we always choose it? - What is happiness anyway? - How can we experience more peace and less negativity? - How can we experience more joy? - How can we be more engaged and satisfied with our lives? - How can we live a meaningful life and rediscover our sense of purpose? Topics Include: the happiness equation; positive psychology; flow experiences; the hedonic treadmill; hedonic adaptation; cultural conditioning and the unconscious mind; mindfulness and meditation; gratitude; negative thinking and the negativity bias; internal locus of control, and much more. The professor draws on modern psychological research to provide practical tools for experiencing consistent, everyday happiness, but he also raises philosophical questions that will have you discovering your own unique insights on life. Authentic Happiness in Seven Emails is more than a collection of emails or an introductory textbook to positive psychology. It is an inspirational, thought-provoking guide to the science of happiness and to a life well lived. Whether over a week, weekend, or long plane flight, what better investment of your time than to learn the basics of the psychology of happiness? Why not learn how to be happy starting today?

On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.

This revised second edition presents 15 years of data on Virtual Distance metrics and their predictive impact on organizational success factors shedding new light on how to correct for communication challenges that often show up as a foggy set of digital disconnects where the vitality of the virtual workforce often gets lost in transmission. This still-evolving Digital Age conundrum continues to present new complications. The rise of remote work which rests on an increasing reliance on electronic communication and the overall growth of virtual interactions has led to the escalation of a phenomenon called Virtual Distance. Virtual Distance, which influences our behavior through three components Physical Distance, Operational Distance, and Affinity Distance affects not only how we relate to others thousands of miles away but even to co-workers sitting right next to each other! Perhaps even more problematic, Virtual Distance causes measureable malfunctions in teamwork, innovation, leader effectiveness and overall performance. But it doesn’t have to be this way. The Power of Virtual Distance offers specific, proven and predictable solutions that can reverse these trends and turn Virtual Distance into a unification strategy to capture untapped competitive advantage. Surprised? The Power of Virtual Distance, 2nd Edition is a must-read for leadership who want to understand the true and quantifiable costs of the virtual workplace. For the first time ever, readers can take the guesswork out of managing the virtual workforce by applying a mathematical approach derived from the extensive Virtual Distance data set: The Virtual Distance Ratio. The Virtual Distance Ratio can precisely pinpoint the particular impacts of Virtual Distance on the organization’s critical success factors. Beyond business metrics, Virtual Distance solutions also detail ways to restore meaningfulness and well-being into people’s experience of work, enhancing life lived in the Digital Age. The Power of Virtual Distance reveals an updated set of data, including the first award-winning analysis, collected from an extended range of executives to individual contributors, that represent situations and solutions in more than 36 industries in 55 countries across the globe. Readers will get a “first look” at the data and its revelations on how to be less isolated and more integrated. Helping managers globally, this book: Offers new, real-world case studies and a chance for readers to participate in thought experiments to help with personal performance, group synergy and by extension, relationship dynamics of all kinds Demonstrates (with statistically significant trend analyses) that Virtual Distance is growing at exponential rates in every corner of communities worldwide Offers expert advice on how to manage the “unintended human consequences” of today’s digital technologies Companies that successfully harness the power of Virtual Distance demonstrate better performance. The second edition of The Power of Virtual Distance is a valuable, one-of-a-kind resource for everyone – from the C-suite to human resource professionals; from divisional leaders to project managers. Everyone in the organization can benefit by discovering how to improve financials, innovation, trust, employee engagement, satisfaction, organizational citizenship and other key performance indicators. And perhaps best of all, by following the prescriptions on how to reduce Virtual Distance, the entire workforce will have the tools they need to bring about a revival of meaning, purpose and an enlivened sense of “humanhood” back into everyday work and everyday life.

Data Science and Analytics with Python is designed for practitioners in data science and data analytics in both academic and business environments. The aim is to present the reader with the main concepts used in data science using tools developed in Python, such as SciKit-learn, Pandas, Numpy, and others. The use of Python is of particular interest, given its recent popularity in the data science community. The book can be used by seasoned programmers and newcomers alike. The book is organized in a way that individual chapters are sufficiently independent from each other so that the reader is comfortable using the contents as a reference. The book discusses what data science and analytics are, from the point of view of the process and results obtained. Important features of Python are also covered, including a Python primer. The basic elements of machine learning, pattern recognition, and artificial intelligence that underpin the algorithms and implementations used in the rest of the book also appear in the first part of the book. Regression analysis using Python, clustering techniques, and classification algorithms are covered in the second part of the book. Hierarchical clustering, decision trees, and ensemble techniques are also explored, along with dimensionality reduction techniques and recommendation systems. The support vector machine algorithm and the Kernel trick are discussed in the last part of the book. About the Author Dr. Jesús Rogel-Salazar is a Lead Data scientist with experience in the field working for companies such as AKQA, IBM Data Science Studio, Dow Jones and others. He is a visiting researcher at the Department of Physics at Imperial College London, UK and a member of the School of Physics, Astronomy and Mathematics at the University of Hertfordshire, UK, He obtained his doctorate in physics at Imperial College London for work on quantum atom optics and ultra-cold matter. He has held a position as senior lecturer in mathematics as well as a consultant in the financial industry since 2006. He is the author of the book Essential Matlab and Octave, also published by CRC Press. His interests include mathematical modelling, data science, and optimization in a wide range of applications including optics, quantum mechanics, data journalism, and finance.

Learn how to use data science and Python to solve everyday business problems. Dive into the exciting world of data science with this practical introduction. Packed with essential skills and useful examples, Dive Into Data Science will show you how to obtain, analyze, and visualize data so you can leverage its power to solve common business challenges. With only a basic understanding of Python and high school math, you’ll be able to effortlessly work through the book and start implementing data science in your day-to-day work. From improving a bike sharing company to extracting data from websites and creating recommendation systems, you’ll discover how to find and use data-driven solutions to make business decisions. Topics covered include conducting exploratory data analysis, running A/B tests, performing binary classification using logistic regression models, and using machine learning algorithms. You’ll also learn how to: Forecast consumer demand Optimize marketing campaigns Reduce customer attrition Predict website traffic Build recommendation systems With this practical guide at your fingertips, harness the power of programming, mathematical theory, and good old common sense to find data-driven solutions that make a difference. Don’t wait; dive right in!

Learn how to write for the results you want every time, in every medium! Do you wish you could write better? In today’s business world, good writing is key to success in just about every endeavor. Writing is how you connect with colleagues, supervisors, clients, partners, employees, and people you’ve never met. No wonder strong writers win the jobs, promotions and contracts. Business Writing For Dummies shows you, from the ground up, how to create persuasive messages with the right content and language every time—messages your readers will understand and act on. This friendly guide equips you with a step-by-step method for planning what to say and how to say it in writing. This sytem empowers you to handle every writing challenge with confidence, from emails to proposals, reports to resumes, presentations to video scripts, blogs to social posts, websites to books. Discover down-to-earth techniques for sharpening your language and correcting your own writing problems. Learn how to adapt content, tone and style for each medium and audience. And learn to use every message you write to build better relationships and solve problems, while getting to the “yes” you want. Whether you’re aiming to land your first job or are an experienced specialist in your field, Business Writing For Dummies helps you build your communication confidence and stand out. Present yourself with authority and credibility Understand and use the tools of persuasion Communicate as a remote worker, freelancer, consultant or entrepreneur Strategize your online presence to support your goals Bring out the best in people and foster team spirit as a leader Prepare to ace interviews, pitches and confrontations Good communication skills, particularly writing, are in high demand across all industries. Use this book to gain the edge you need to promote your own success, now and down the line as your career goals evolve.