Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.

This book is written to meet a growing need for skilled manpower in business and industry. The author examines the training function, its limitations and alternatives, and the factors that generate a need for training. He outlines a complete strategy for starting a training program in a developing country, with procedures for setting up administrative arrangements, and establishing objectives. Thirty-four training techniques are fully described, with applications and tips on optimum usage. Handy charts, checklists, decision tables, and grids help in assembling the necessary data, and arriving at an effective action plan. Several widely used training systems are thoroughly detailed, including the advantages and disadvantages. This book examines measurement and feedback devices, and provides guidelines for selecting and evaluating trainers, course designers, and administrators. It analyzes funding procedures, and gives instructions for setting up a chart of accounts and preparing a zero base budget. Decision-makers for countries, corporations, and organizations will use this book for to determine whether training meets their socio-economic goals, and for a wide variety of other decisions related to training. Experienced trainers and human resources developers will welcome its proven guidelines for every area of international, multinational, and cross-cultural training. New trainers will find it an authoritative source of ready-to-use training methods.

Professional Development, Training, and Supervision in Human Services Organizations provides the latest research on Human Service Organizations (HSO) groups, both public and private, and their use of the Organizational Behavior Management (OBM) model for effective designing, implementing and maintaining services within HSOs. Each volume in this series highlights key concepts and applications pertinent to each division of HSOs, with this release providing program directors and supervisors with the tools they need to develop an efficient and effective training program for onboarding, performance evaluation and professional development for their staff. - Provides detailed content and components for delivering orientation and new-hire training - Demonstrates how to use function-based assessments during evaluations - Highlights various on-the-job training techniques for clinical programs, including shadow training and knowledge quizzes - Details steps for continuous professional development, including certification and participation in scholarly activities