An Edgar Award-winning novelist explores the shifting terrain of middle-school friendship in this follow-up to the beloved "The Secret Language of Girls."

This volume of Theory and Method in Higher Education Research contains analyses and discussions of, amongst others, topic modelling, geometric data analysis,creativity and playfulness, longitudinal network analysis, grounded theory methods and autonetnography.

Friendship (philia) is a complex and multi-faceted concept that is frequently attested in ancient Greek literature and thought. It is also an important social phenomenon and an institution that features in classical Greek social, cultural, and intellectual history. This collected volume seeks to complement the extensive modern scholarship on this topic by shedding light on complementary representations, nuances and tensions of friendship in a range of different sources, literary, epigraphic, and visual. It offers a broad overview of the contours of this important social phenomenon and helps the reader get a glimpse of its depth and richness.

This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.

The friend, the enemy, the stranger, the refugee or deportee, and the survivor. In singular and provocative fashion, Gregg Lambert’s Philosophy after Friendship introduces us to the key social personae that have populated modern political philosophy. Drawing on the philosophies of Deleuze and Derrida, as well as the work of Indo-European linguist Émile Benveniste, Lambert constructs a genealogy to demonstrate how political thought has been structured by the emergence of such “conceptual personae.” At the center of Philosophy after Friendship is the persona of the friend, together with the idea of friendship, on which the democratic ideals of consensus, fraternity, and equality are based. Lambert argues that the vitality of this conceptual persona, originated by the Greeks, has been exhausted by centuries of war. In fact, we might today be witnessing the overturning of an earlier philosophical idealism that saw friendship as the destination of the political and, in its place, the emergence of a nonphilosophical understanding that has set perpetual war as the ultimate ground from which future thinking of the political must depart. In his Conclusion, Lambert proposes a truly “postwar philosophy” that takes as its first principle the idea of perpetual peace, which would require nothing less than a complete reevaluation of the goals of any future political philosophy, if not the meaning of philosophy itself.

How did women in the early twentieth century, newly arrived in North-West Canada, cope with their strange new lives — so very different from the lives they used to lead? How did they see themselves and their role in frontier life? In the early twentieth century, drawn west by the promise of free land, economic success or religious and political freedom, women moved from eastern Canada and overseas to farms and ranches in North-West Canada. They discovered that it was not the utopia touted by government propaganda or land agents. They also discovered that there was a select but diverse group of rural women who shared their common experiences of isolation, of hard work and duty, of poverty and neglect. But, more importantly, they shared knowledge of independence and self-reliance and of pride in what they had accomplished. Through letters written to the women’s pages in agricultural newspapers, they forged a vital network that supported, encouraged and educated women in ways to improve their rural lives. Their letters show how these rural women made significant and vital contributions to the settlement and development of the Canadian North-West.

Healing the Single Dad’s Heart A fresh start in Vietnam. In this The Good Luck Hospital story, volunteering at a humanitarian hospital in Hanoi, single dad GP Joe’s surprised by how quickly he feels at home – which could have something to do with beautiful, intriguing colleague Dr Lien.