As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.

As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.

The leading text on pharmacy management – updated to reflect the latest trends and topics Pharmacy Management is a comprehensive textbook that combines evidence-based management theories with practical solutions for the issues pharmacists face every day. Enhanced by input from educators, researchers, students and practicing pharmacists, the Fifth Edition addresses the evolving role of pharmacists in today’s every-changing environment. Covering the gamut of activities performed by pharmacists, from managing money to managing personal stress, this complete guide explains vital pharmacy management topics across all practice settings. Featuring material derived from the best and most contemporary primary literature, Pharmacy Management focuses on learning the skills essential to the everyday practice of pharmacy. Long after readers have completed pharmacy school, they will turn to Pharmacy Management for answers to make their practice more professionally rewarding and personally enriching. •Market: Physical Therapy students (30,000/USA) •New Chapters: Ethical Decision Making and Problem Solving, Negotiating, and Pharmacy Technicians •Covers all aspects of pharmacy management, from managing money and people to personal stress

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The experts agree: Understanding Teamwork in Health Care is a true must-read A Doody's Core Title for 2017! "This is a much-needed addition to the training curriculum of anyone involved in the healthcare industry." -- James Townsend, DHSc., MBA, MIS (A. T. Still University) and Doody's Review Service "Our health care can be magnificently effective, but, without constant coordination and cooperation, its technologies and specialization can be the front doors to confusing complexity and risky fragmentation. Better teamwork improves every aspect of the Institute for Healthcare Improvement's 'Triple Aim'--patients' experience of health care, the health of our populations,and the cost of providing care. In this book, Dr. Mosser and Professor Begun have given us a superb guide for better teamwork. Their account is based on sound evidence and compelling concepts, but it is also eminently practical. Nearly 100 stories of teamwork—mostly exemplary,sometimes cautionary—illustrate what it means for patients, physicians, nurses, pharmacists, and others to work together in effective harmony." -- Donald M. Berwick, MD, MPP, President Emeritus and Senior Fellow,Institute for Healthcare Improvement "Best health outcomes are often the result of an extremely competent, completely connected team of caregivers, working with an empowered patient who is the absolute central focus and sometimes the team quarterback. Drs. Mosser and Begun grasp the critical importance ofhealthcare team members working as equals despite titles or disciplines of practice. This is an engaging, enlightening, entertaining must-read for clinicians currently working in the field of health care, those considering the profession, people teaching potential caregivers, and anyone interested in the future of how we can deliver best health care at lowest cost throughcohesive teams." -- George C. Halvorson, Chairman and CEO, Kaiser Permanente "Dr. Mosser and Dr. Begun blend clinical vignettes and science in a highly readable book to help us understand the importance and diversity of health care teams. The authors' conceptual frameworks are intellectually compelling, and their vignettes capture those concepts in action. Members of every type of health care team will find this book to be a valuable resource. Read the first three chapters. You won’t be able to resist the pleasure of reading the rest of the book." -- Linda Cronenwett, PhD, RN, FAAN, Professor and Dean Emeritus, School of Nursing, University of North Carolina at Chapel Hill "The team-based models developing in progressive health care call for a comprehensive and insightful guidebook. Understanding Teamwork in Health Care meets this need. It provides pharmacists and other health care professionals with the foundational knowledge necessaryto be members of effective clinical teams." -- Joseph DiPiro, Pharm D, Professor and Executive Dean, South Carolina College of Pharmacy This important guide focuses on the core skills necessary to effectively implement teamwork in a complex hospital or primary care setting. The book's mission is to make often-overlooked perspectives about teamwork more widely known and used. No matter what your prior level of team involvement may be, this is the one resource that will help you adeptly participate in, lead, or manage teams. Unlike other texts that rely heavily on theory and healthcare policy, this indispensable reference offers a realistic, practical look at the challenges and many opportunities