A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

A career advice guide to being a flight attendant, including an in-depth description and overview of the flight attendant training process and guide to living as a new hire flight attendant.

Which fork should you use to eat the salad at a business lunch? What does business casual really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment—and thus provide an edge in getting and keeping new business. The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the right foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations.

Unlock the language of global exploration with "The Traveler's Dictionary: Essential Guide to Travel Terminology." This comprehensive guide is your passport to understanding the intricate vocabulary of travel, from the moment you step foot in an airport to navigating the streets of foreign cities. "The Travel Vocabulary Book" is your comprehensive companion for decoding the language of global exploration. From air travel terminology to accommodation bookings, ground transportation, navigational terms, and travel documentation, this indispensable guide equips you with the vocabulary needed to navigate every aspect of your journey with confidence. Whether you're a seasoned traveler or embarking on your first adventure, unlock the secrets of travel terminology and enhance your explorations with this essential resource. The Travel terms book "is your ultimate companion for exploring the world with confidence. Whether you're planning a weekend getaway or a round-the-world expedition, let this comprehensive guide be your trusted resource for understanding the language of travel.

"This book is a comprehensive guide to 20 of the most important federal employment laws that every employer and human resources professional needs to know. Each chapter summarizes one key federal employment law, including which employers are covered by the law, what the law requires and prohibits, and what recordkeeping requirements must be followed. The laws covered include Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, the Family and Medical Leave Act, and more"--

"Create effective policies and procedures, learn how to investigate and respond to complaints, and prevent discrimination and harassment lawsuits."--

Cook uses case studies to demonstrate how engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and increase staff participation.

The Essential Guide to Workplace Investigations will help any manager, supervisor, or Human Resources professional sort out workplace problems, quickly and effectively. Use this affordable, step-by-step guide to investigate, document, and resolve every kind of workplace problem, from discrimination and harassment to employee theft, workplace violence, and substance abuse. Learn how to: decide whether to investigate choose an investigator conduct interviews and gather evidence evaluate the evidence document the investigation, and take action and follow up. This thorough guide provides the forms, sample policies, checklists, and sample documentation that employers need to conduct a successful investigation that will stand up in court. This edition also incorporates the latest legal developments in employment law, including updated 50-state charts on common workplace issues, Supreme Court decisions on discrimination and harassment, and more. Plus, you'll be able to download forms online.

Communication expert and popular speaker Quentin Schultze offers a practical, accessible, and inspiring guide to public speaking, showing readers how to serve their audiences with faith, skill, and virtue. This thoroughly rewritten and expanded four-color edition has been tested and revised with input from Christian undergraduates and contains new chapters on timely topics, such as speaking for video, conducting group presentations, and engaging society civilly. A complete public speaking textbook for Christian universities, it includes helpful sidebars, tips, and appendixes. Additional resources for students and professors are available through Textbook eSources.

What you need to know about the FMLA, whether your workers are on-site or remote The federal Family and Medical Leave Act (FMLA) helps employees balance the demands of work and family. But the law can be hard for employers to apply in the real world—especially when it comes to tracking intermittent leave, completing the proper paperwork, and determining eligibility for different types of leave. This book has the answers—in plain English—to every employer’s tough questions about the FMLA. It provides detailed information, sample forms, and tools that will help you and your managers figure out: who is eligible for leave what types of leave are covered how much leave employees may take, and how to comply with notice and other paperwork requirements. The 6th edition covers all of the latest changes to the FMLA, including those related to the COVID-19 pandemic, as well as changes to state family and medical leave laws. With Downloadable Forms: download an FMLA policy, notice forms, certification forms, checklists, and more (details inside).