In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map customer journeys, identify pain points and improve CX to try and create cut-through. Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, Lean CX: How to Differentiate at Low Cost and Least Risk discusses how to use Lean Management approaches to innovate your customer experience. This practical book describes how the tools from Lean Management can be applied to the CX innovation problem. The authors draw on hundreds of CX design and strategic innovation projects across a range of industries, both B2B and B2C, from primary research through client work and secondary case studies available in the public domain. The examples include many different vertical industry sectors, including those involving hybrid business models. The cases included share what worked really well and where CX failed. The content goes beyond what actually happened to present an idea of what might be possible with the right design approach and committed resources. Presents the swarm algorithm which highlights what the next generation of successful organisations might become. Shows how to overcome the CX change risk and reduce the biggest waste in CX management. Includes numerous international case examples.

MINE TO PROTECT. MINE TO PUNISH. MINE. I’m a lone wolf, and I like it that way. Banished from my birth pack after a bloodbath, I never wanted a mate. Then I meet Kylie. My temptation. We’re trapped in an elevator together, and her panic almost makes her pass out in my arms. She’s strong, but broken. And she’s hiding something. My wolf wants to claim her. But she’s human, and her delicate flesh won't survive a wolf's mark. I'm too dangerous. I should stay away. But when I discover she's the hacker who nearly took down my company, I demand she submit to my punishment. And she will. Kylie belongs to me. Publisher’s Note: Alpha’s Temptation is a stand-alone book in the Bad Boy Alphas series. HEA guaranteed, no cheating. This book contains a hot, demanding alpha wolf with a penchant for protecting and dominating his female. If such material offends you, do not buy this book.

The conference topics address different theoretical and practical aspects, and implementing solutions for intelligent systems and informatics disciplines including bioinformatics, computer science, medical informatics, biology, social studies, as well as robotics research. The conference also discuss and present solutions to the cloud computing and big data mining which are considered hot research topics. The conference papers discussed different topics – techniques, models, methods, architectures, as well as multi aspect, domain-specific, and new solutions for the above disciplines. The accepted papers have been grouped into five parts: Part I—Intelligent Systems and Informatics, addressing topics including, but not limited to, medical application, predicting student performance, action classification, and detection of dead stained microscopic cells, optical character recognition, plant identification, rehabilitation of disabled people. Part II—Hybrid Intelligent Systems, addressing topics including, but not limited to, EMG signals, text classification, geomagnetic inverse problem, email filtering. Part III—Multimedia Computing and Social Networks, addressing topics including, but not limited to, augmented reality, telepresence robot, video flash matting, community detection, quality images, face thermal image extraction, MRI tumor segmentation. Part V—Cloud Computing and Big Data Mining, discussing topics including, but not limited to, mining on microblogs, query optimization, big data classification, access control, friendsourcing, and assistive technology. Part VI—Swarm Optimization and Its Applications, addressing topics including, but not limited to, solving set covering problem, adaptive PSO for CT liver segmentation, water quality assessment, attribute reduction, fish detection, solving manufacturing cell design problem.

Four sexy short stories featuring four hot alpha heroes, headlined by #1 New York Times bestselling author Lora Leigh. In Erin's Kiss by Lora Leigh, ex-Marine Turk has become Erin's sworn protector. The target of her CIA-operative brother's foes, Turk is the only port Erin has to cling to in a storm. He promised her brother long ago never to touch her—but how can he resist a woman who aches to be with him as much as he burns for her? In misTaken by Laurelin McGee, Jaylene is an independent woman whose feminist values run deep. The last thing she wants is a man telling her what to do. Until she meets her mysterious new neighbor. He makes her realize that you can still be strong and relinquish control... in the bedroom. But as their passion consumes them, Jaylene isn't sure he is who he says he is. In Burn for Me by Shiloh Walker, Tate longs to spend his nights with Ali, a woman he's loved for years. But while Ali's heart aches for him, her head has reservations. Ali knows that Tate has unresolved anger that is a force to be reckoned with...but the heat that blazes between them is undeniable. Now both Tate and Ali are left to wonder: Can love really conquer all? In Tangled by Kate Douglas, Nate shows up to work at Tangled Vineyards ready to do what he loves best—craft award-winning wines. But when something better comes in the form of Cassie, the winemaker and former owner, Nate is completely love-drunk. Getting involved with Tangled's mixologist is a bad way to start off a new job, but with Cassie as a temptation, Nate doesn't stand a chance.

In recent years, the development of advanced structures for providing sustainable energy has been a topic at the forefront of public and political conversation. Many are looking for advancements on pre-existing sources and new and viable energy options to maintain a modern lifestyle. The Handbook of Research on Power and Energy System Optimization is a critical scholarly resource that examines the usage of energy in relation to the perceived standard of living within a country and explores the importance of energy structure augmentation. Featuring coverage on a wide range of topics including energy management, micro-grid, and distribution generation, this publication is targeted towards researchers, academicians, and students seeking relevant research on the augmentation of current energy structures to support existing standards of living.

FROM BESTSELLING ROMANCE AUTHOR JAYCE CARTER Book nine in the Omega's Alphas series It takes three alphas to show this omega her place. Alison has lived on the fringes of her own life, quick to help every omega who needs it but unwilling to risk any friendships or connections. Unfortunately, when Alison's friend falls prey to slavers, she has no choice but to dangle herself as bait in order to find her. Instead of the slavers she expects, though, she ends up caught by three alphas she wants nothing to do with. Daniel, Kyle and Trent risk ruining an undercover case to save a drunken omega, but they're caught off-guard when the omega beats them up and escapes. The strange woman excites and intrigues them...and the only way to find the slavers before the stolen omegas are lost forever is for Alison to go undercover with them—as their slave. When Alison plays the part of a willing, obedient slave and the alphas revel in her every submission to them, the line between reality and pretense blurs. As Alison and the alphas race to find the kidnapped omegas before it's too late, they'll have to face their own demons or risk losing everything at the hands of the very enemies they're chasing.

"I know you're a virgin, Lydia, so I'll try not to hurt you--too much." ***** Lydia has been chosen by the Alpha King to become the breeder for the four most promising Alphas in the kingdom. She is the daughter of an Alpha whose pack is failing and needs the money promised for successfully bearing an heir. Lydia is a virgin, and this assignment is terrifying to her, but she wants to help her pack. At the palace, she is introduced to the four Alphas: Luke, Jeremiah, Preston, and Isaac. They are all powerful men with different personalities, and she is attracted to all of them. During a medical exam, Lydia find s out that she has two uterine horns, like a wolf, which will make it easier for her to become pregnant. As the relationships heat up, Lydia finds herself falling for all four men. Whoever impregnates her first will become king, but when she discovers she is pregnant, she is shocked at the paternity! With other Alphas moving in, hoping to claim the throne Lydia and the Alphas must stand together and fight. Will Lydia and her men prevail?

No one comes between a wolf and their fated mate. Werewolf Laina Flynn has been dodging pressure to mate for years. The successful veterinarian may be Fireborn pack royalty, but she’s happy to leave raising pups to her alpha brother Silas. So when a human triggers her mating instinct, no one is more surprised than her. As the face of Hunt Club, Kyle Kingsley is no stranger to doing things out of obligation and responsibility. The public demands that he uphold the lifestyle the club has come to embody, even if his playboy persona is all a lie. No surprise then that Kyle volunteers to care for his recently deceased father's dog, even if the mutt is roughly the size of a barn. But when he lands in the clinic of Dr. Laina Flynn, her presence draws out something wild and untamed within him that has nothing to do with his new pet. An act of violence on Fireborn shifting grounds drives Laina into hiding... and into Kyle’s arms. Instant attraction develops into something more when fated bonds challenge everything.

This book includes original, peer-reviewed research from the 3rd International Conference on Emerging Trends in Electrical, Communication and Information Technologies (ICECIT 2018), held at Srinivasa Ramanujan Institute of Technology, Ananthapuramu, Andhra Pradesh, India in December 2018. It covers the latest research trends and developments in the areas of Electrical Engineering, Electronic and Communication Engineering, and Computer Science and Information.