Answering the Call is the story of nineteen Catholic permanent deacons from the Diocese of Savannah (Georgia) whose lives underwent profound transformations as they embarked upon a journey of self-discovery which revealed to them both the awesome power of God and the holiness of everyday life. When these deacons, who come from vastly different spiritual, professional, and educational backgrounds, responded to God's call, they soon became aware of the profound impact their decision would make on their lives as husbands, fathers, and, most of all, servants of God. Any person who experiences a crisis of faith or wants to deepen his or her relationship with God, will find the theological, pastoral, and spiritual aspects of these essays informative as they will inspire further reflection and discernment. Each of the essays can be read as a guide to ministry that provides personal and experiential advice about how to minister in a God-centered and healing manner. A person considering a religious vocation, or any man discerning God's call as a permanent deacon, or is a candidate or a deacon now, will appreciate the honesty with which each deacon describes the expected and unexpected stages of his journey.

Balance in the universe is a delicate thing. When one door closes, another is bound to open somewhere else. The end of the Portal Prophecies brought such a closure. In the aftermath, a new challenge was unearthed. The prophecies are being rewritten. This time someone is using the seven deadly sins: Lust; Gluttony; Greed; Sloth; Wrath; Envy; and Pride, to unlock an ancient evil. The book falls into Jade's hands to answer destiny's call. Can she survive the sins?

What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other. Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future. However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”

Tasks for the Veterinary Assistant is the definitive, practical guide to the vital skills and techniques used in daily practice—bringing together all the information necessary to succeed as a veterinary assistant in one reader-friendly volume. Now in its fourth edition, this classic text has been completely revised to adopt a concise approach to learning that is ideally suited for modern readers. More and improved images, streamlined chapters, and easily-referenced key topics help readers understand the important aspects of real-world practice. Updated chapters cover infectious disease protocols, clinical procedures, and patient care and management. New chapters cover exam and treatment room skills, and present information on small animals, laboratory animals, and large animals. This re-envisioned new edition: Covers every task and technique that veterinary assistants encounter daily Offers step-by-step guidance for fundamental veterinary skills, procedures, and practices Provides quick and easy reference to a comprehensive range of central topics Uses a new, larger page size to better fit content and enhance searching for information when on the job Includes access to a companion website presenting instructor resources, skills evaluations, and PowerPoint slides Tasks for the Veterinary Assistant, Fourth Edition continues to be the definitive text for trainee and practicing veterinary assistants in clinical, laboratory, or research settings.

A highly readable and lucid introduction to the complex subject of signalling enabling the reader to understand detailed signalling specifications and international standards recommendations.

Bringing together comprehensive, easy-to-read coverage of medical assisting competencies and a solid foundation of anatomy and physiology, Today's Medical Assistant: Clinical & Administrative Procedures, 4th Edition provides everything you need to successfully begin a career as a medical assistant. This hands-on guide uses easy-to-follow language and detailed visuals to walk you through all the medical knowledge, procedures, and skills you need for success in today's fast-paced medical office. Cutting-edge content is organized around medical assisting standards and competencies, supplemented throughout with a wide assortment of engaging learning tools and activities that help you to fully understand and demonstrate those competencies. The 4th Edition features enhanced coverage of healthcare law, certification, electronic health records, motivational interviewing, office management, and more, as well as additional procedures to address behavior-based competencies and expanded sample certification exams online. For tomorrow's professional landscape, look no further than Today's Medical Assistant! - Consistent and meticulous coverage throughout all elements of the text and its learning package provide reliable content and unparalleled accuracy on the responsibilities of the modern medical assistant. - More than 120 detailed, step-by-step procedures with illustrations are accompanied by skills videos online. - UNIQUE! Effective learning aids include procedure charting activities, What Would You Do?/What Would You Not Do? scenarios, patient education and practice applications, and much more. - Wide range of engaging learning activities on the companion website provide fun, interactive practice. - NEW! New content on healthcare trends and laws, certification for Medical Assistants, electronic health records, motivational interviewing, office management, and more ensures that you have the latest information needed to obtain employment and long-term success on the job. - NEW! New procedures address the affective (behavior-based) MAERB competencies to provide example-driven learning tools. - NEW! Updated art program focuses on the workings of a modern medical office and includes updated illustrations and photographs of office procedures and medical records. - NEW! Expanded and updated sample certification exams provide realistic practice to help you prepare to pass the test and launch your Medical Assisting career.