This joint OECD-ILO report provides a comparative analysis of case studies focusing on improving skills use in the workplace across eight countries.

“The Restaurant Blueprint: A Guide to Starting, Sustaining, and Scaling Successful Restaurants” is a comprehensive resource for aspiring restaurateurs and those looking to elevate their existing establishments. This practical guide covers every stage of building a successful restaurant, from concept creation and business planning to selecting the perfect location. It offers expert advice on menu development, kitchen management, customer service, staffing, and financial management, including budgeting, cost control, and boosting profitability. Marketing strategies to attract and retain diners, along with insights on using technology to streamline processes, are key highlights. As your restaurant grows, the book provides proven strategies for scaling—whether through expansion, franchising, or new service offerings—while maintaining a strong brand and consistent customer experiences. A must-read for anyone dedicated to building a flourishingrestaurant business.

Yu (tourism and hospitality management, George Washington University) examines the social, cultural, political, and economic environment within which international hospitality operations compete. He covers a broad range of policy issues in operating hotels and restaurants in foreign countries, including development strategies and organizational structures. He also discusses managerial functions, such as accounting, finance, tax, law, marketing, and human resources. The book is intended for both students and managers. Annotation copyrighted by Book News, Inc., Portland, OR

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.