In Communicated Stereotypes at Work, the editors and contributors posit that stereotypes communicated in the workplace remain a pervasive issue due to the dichotomy between the discriminatory and functional roles that these stereotypes can play in a range of professional settings. Contributors demonstrate that while the use of stereotypes in the workplace is distasteful and exclusionary, communicating these stereotypes can also appear—on the surface—to provide a pathway toward bonding with others, giving advice, and reducing uncertainty. The result of this dichotomy is that those who communicate stereotypes in the workplace may not view this communication from themselves or others as being problematic. With an emphasis on qualitative methods and analyses, contributors deconstruct stereotypes by exploring the theoretical, empirical, and pragmatic roles they play in communication. In doing so, authors expose the underpinnings of stereotypes and why they are communicated, focus on the role all of us play in perpetuating stereotypes, and suggest alternative modes of productive discourse. Scholars of interpersonal and organizational communication, cultural studies, and sociology as well as practitioners of various professions will find this book particularly useful.

The Communicated Stereotype: From Celebrity Vilification to Everyday Talk argues that a consequential interactional dilemma is enacted when people communicate stereotypes in everyday talk. The interactional dilemma is a result of the tension between a political correctness movement that prescribes against the communication of stereotypes and the benefits gained from communicating these in conversation. Despite the punishment and shame that befalls celebrities who communicate stereotypes, people continue to communicate stereotypes in everyday conversation often evoking little if any outrage. The Communicated Stereotype advances previous theory and research related to group categorization, stereotype maintenance and functional, discourse analytic, and critical approaches by demonstrating the process whereby the vilification of celebrities diverts attention from the everyday communication of stereotypes and emboldens people to communicate stereotypes without self-criticism. The way this interactional dilemma is handled in conversation helps to explain why stereotypes are maintained over time within a culture despite deterrents intended to dissuade people from using them. An appreciation of stereotypes as poor communication choices provides the potential for the reduction of stereotype use.

For those working with children, effective communication is a crucial part of building relationships and encouraging children's emotional and intellectual development. This practical guide identifies the child and their relationship with the adult as the basis upon which real communication can be made. Topics covered include non-verbal communication, attentive listening, empathy, the part played by questions, working constructively with conflict and criticism, and communicating in groups. It also draws on the innovative ideas found in social pedagogic theory and practice, such as communicating with your head, hands and heart and how to differentiate between the personal, the professional and the private in your interactions. The book contains exercises, topics for personal reflection or group discussion, and suggestions for observations. This will be an excellent source of advice and ideas for all those in the children's workforce including early years professionals, teachers, social workers, counsellors and practitioners working with children in care, including foster carers.

This handbook explores prejudice, stereotyping and discrimination primarily as phenomena embedded in the social organization of societies and connected to structural factors and larger societal systems. It offers a unique critical and cross-disciplinary approach to the study of contemporary manifestations of prejudice, stereotyping and discrimination. New socio-psychological analyses of the most pressing social problems of our age bring into view future directions of research on prejudice, stereotyping and discrimination oriented to social change and collective action and that engage with wider systems of norms and discourse. The editors draw on social psychology, sociology, social policy, clinical psychology, cultural studies and feminist, antiracist and decolonizing social science to show how social psychology can successfully rekindle its intellectual dialogue with kindred social science fields to create broader foundations for the exploration of the paradoxes lodged at the heart of the social expression of prejudice in liberal democracies. This is essential reading for anyone interested in prejudice, discrimination and stereotypes. The handbook will be of interest to academics and researchers exploring both the quantitative and qualitative aspects of discrimination, inequality and social exclusion, as well as students undertaking masters or doctoral studies in social psychology, political psychology and political science.

Written by leading researchers from four continents, this book offers a broad and contemporary assessment of the ways in which gender affects workplace communication and how this in turn influences people’s choices, training, opportunities and career development. A range of work situations are considered (including communication within the normal routine, in a crisis or under pressure, and during those occasions important for career development) and examples are sourced from a variety of contexts (including international business, leadership, service work, and computer-mediated communication). Gender and Communication at Work includes a diversity of theoretical perspectives in order to most successfully map the range of communication strategies, identities and roles which impact upon and are influenced by gender at work.

This authoritative and comprehensive survey of political communication draws together a team of the world′s leading scholars to provide a state-of-the-art review that sets the agenda for future study. It is divided into five sections: Part One: explores the macro-level influences on political communication such as the media industry, new media, technology, and political systems Part Two: takes a grassroots perspective of the influences of social networks - real and online - on political communication Part Three: discusses methodological advances in political communication research Part Four: focuses on power and how it is conceptualized in political communication Part Five: provides an international, regional, and comparative understanding of political communication in its various contexts The SAGE Handbook of Political Communication is an essential benchmark publication for advanced students, researchers and practitioners in the fields of politics, media and communication, sociology and research methods.

This handbook takes a multi-disciplinary approach to offer a current state-of-art survey of intercultural communication (IC) studies. The chapters aim for conceptual comprehension, theoretical clarity and empirical understanding with good practical implications. Attention is mostly on face to face communication and networked communication facilitated by digital technologies, much less on technically reproduced mass communication. Contributions cover both cross cultural communication (implicit or explicit comparative works on communication practices across cultures) and intercultural communication (works on communication involving parties of diverse cultural backgrounds). Topics include generally histories of IC research, theoretical perspectives, non-western theories, and cultural communication; specifically communication styles, emotions, interpersonal relationships, ethnocentrism, stereotypes, cultural learning, cross cultural adaptation, and cross border messages;and particular context of conflicts, social change, aging, business, health, and new media. Although the book is prepared for graduate students and academicians, intercultural communication practitioners will also find something useful here.

The authors present the fundamentals of business communication in every stage of professional life: writing résumés, preparing for interviews, securing a job, communicating with colleagues and supervisors, working on a team, and advancing into management and leadership positions. Young and Travis encourage people building careers to create an image or brand that employers will recognize as a good fit for their companies. Skills that cement an appealing brand include: proficient use of language (verbal and written), problem-solving abilities, expert use of technology and social media, enthusiasm for work and people, a moral and ethical foundation, the ability to adapt quickly to new ideas, and being a role model for others. Chapter discussions include practical advice on developing these skills. The journey to a satisfying career begins with self-assessment. Readers are prompted to analyze their communication strengths and weaknesses. The chapters offer guidance on how to reinforce strong points and to work on eliminating shortcomings. Effective communicators expand listening skills to enhance their ability to adapt verbal and nonverbal communication to the needs of clients and colleagues in a diverse, global workplace. The authors provide meaningful advice on gender communication, image management, intercultural communication, and communicating in difficult situations. Competent communication is critical to establishing good rapport and creating a positive work environment.

This revised and updated fourth edition of this core textbook builds on the text's established success. It provides the basis of knowledge, understanding and practice for developing skilled work communication in an intercultural world. Using many illustrations and international examples, the book analyses culture, cultural diversity and cultural similarities and differences in how we interact at work and in the psychological factors that influence our communication. It shows how to overcome impediments to intercultural communication and interact effectively with different others, whether face-to-face or by email, chat, text, phone or video. It describes cultural differences in negotiating, cooperation, coordination, knowledge sharing, working in groups and leadership, and demonstrates how to perform these activities skilfully in an intercultural setting. This textbook is the ideal companion for students taking undergraduate modules in cross-cultural management or managing diversity on international business or business administration degrees, in addition to MBA courses and specialist postgraduate modules on international and comparative management. New to this Edition: - New and improved pedagogical features, including end of Part exercises, activities and role plays - Topic-by-topic coverage of computer-mediated communication, explaining how it is affected by culture and in turn affects intercultural communication - Discussion of new developments in the field such as the increasing emphasis on language and discourses - Focus on new types of research such as country-by-country studies and reports of realities on the ground

The International Encyclopedia of Organizational Communication offers a comprehensive collection of entries contributed by international experts on the origin, evolution, and current state of knowledge of all facets of contemporary organizational communication. Represents the definitive international reference resource on a topic of increasing relevance, in a new series of sub-disciplinary international encyclopedias Examines organization communication across a range of contexts, including NGOs, global corporations, community cooperatives, profit and non-profit organizations, formal and informal collectives, virtual work, and more Features topics ranging from leader-follower communication, negotiation and bargaining and organizational culture to the appropriation of communication technologies, emergence of inter-organizational networks, and hidden forms of work and organization Offers an unprecedented level of authority and diverse perspectives, with contributions from leading international experts in their associated fields Part of The Wiley Blackwell-ICA International Encyclopedias of Communication series, published in conjunction with the International Communication Association. Online version available at Wiley Online Library Awarded 2017 Best Edited Book award by the Organizational Communication Division, National Communication Association