Exploring how and why communication breakdowns occur during pandemics and world disasters, this book offers solutions for improving communication and managing future public health crises. A compilation of evidence-based lessons learned, this book shows how to effectively convey critical lifesaving information during a pandemic. It assesses how trust in leaders and governments during a public health crisis is formed and the impact this has on how information is perceived by the public. Using the COVID-19 pandemic as a case study, the book demonstrates how informative policy decisions and health risk messages can be better communicated for the handling of future pandemics. At a macro-level, the book looks at issues concerning situational awareness, how different countries managed or mismanaged the pandemic, and the lessons readers can learn from those occurrences. At a micro-level, it examines individual differences in public health message perceptions and corresponding actions taken or not taken. An interdisciplinary critique of the delivery and reception of messages during global disasters, this text is suitable for undergraduate and graduate courses in Communication Studies, Health Communication, Risk Communication and Public Health, Psychology, Sociology, and Disaster Management.

This timely volume offers an international and cross-disciplinary examination of risk and crisis communication theory and practice in Europe. Placing the rapidly developing field of risk and crisis communication within the context of a Europe in flux – experiencing the amplification of the refugee crisis, Brexit, increasing terrorist attacks, a heightened awareness of the climate crisis, and the COVID-19 pandemic – a cross-continental team of experts explore these developments from a theoretical and practical standpoint. Drawing connections between culture, digital technology, identity, public health, politics, and industry, the analysis offers a multitude of perspectives from across the continent and provides ways ahead for the field of risk and crisis communication. This exciting and innovative volume will interest scholars and students of risk and crisis communication, media studies, political communication, public relations, political studies, and international relations. Chapter 5 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license

COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author’s breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.

Disaster Communications in a Changing Media World, Third Edition provides valuable information for navigating these priorities in the age of evolving media. The emergence of new media like the Internet, email, blogs, text messaging, cell phone photos, and the increasing influence of first informers are redefining the roles of government and media. The tools and rules of communications are evolving, and disaster communications must also evolve to accommodate these changes and exploit the opportunities they provide. This book illuminates the path to effective disaster communication, including the need for transparency, increased accessibility, trustworthiness and reliability, and partnerships with the media. - Includes case studies from recent disaster events - Demonstrates how to use blog posts, text messages, and cell phone cameras, as well as government channels and traditional media, to communicate during a crisis - Examines current social media programs conducted by FEMA, the American Red Cross, state and local emergency managers, and the private sector - Explores how social media has emerged as a force in disaster communications

This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.

This book focuses on mental health issues arising in the wake of the Fukushima nuclear disaster. Three years after the 11 March 2011 Great East Japan Earthquake, tsunamis, and Fukushima Daiichi nuclear accident, roughly 130,000 individuals continue to face enormous burdens as a result of mandatory evacuation. Many evacuees still live in temporary housing, and returning home remains a distant dream as they wait for the decontamination of the danger zone to be completed. However, the plant recovery process is still evolving, and the complete cleanup will take decades. Beyond all of these hardships, many evacuees are also mourning the loss of their loved ones. The compound disaster with its many uncertainties poses and will continue to pose serious emotional and social challenges. People affected by the nuclear disaster have been facing serious psychological challenges from ongoing fear of radiation exposure. Furthermore, there is continuing debate between various stakeholders on the options for disaster responses. This situation in turn produces adverse public responses, such as discrimination and stigmatization of the evacuees and scapegoating of the authorities and nuclear plant workers. Mental Health and Social Issues Following a Nuclear Accident addresses these issues and their impacts, pursuing both evidence-based and narrative-based approaches. It also contrasts the Fukushima findings with those of other nuclear disasters, namely, Three Mile Island and Cher nobyl.

The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as "What is likely to happen, to whom, and with what consequences?" "To what extent can science and vigilance prevent or mitigate negative outcomes?" and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. Now available in paperback, the Handbook of Risk and Crisis Communication can be readily used in graduate coursework and individual research programs. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook provides vital insights for all disciplines studying risk, and is required reading for scholars and researchers investigating risk and crisis in various contexts.

An interdisciplinary overview of theory, history, and leading research in the field With a joint linguistic and medical perspective, The Handbook of Language in Public Health and Healthcare explores innovative approaches for improving clinical education, clinician-patient communication, assessment, and mass communication. Contributions by a diverse panel of experts address a wide range of key topics, including language concordance in clinical care, medical interpreting, the role of language as a social determinant of health, reaching linguistically diverse audiences during public health crises, assessing clinician language skills, and more. Organized into five parts, the Handbook covers the theory, history, and context of linguistics, language interpretation and translation, language concordance, medical language education pedagogy, and mass communication of health information with linguistically diverse populations. Throughout the text, detailed chapters present solutions and strategies with the potential to improve the health and healthcare of linguistically diverse populations worldwide. In an increasingly multilingual, global society, language has become a critical area of interest for advancing public health and healthcare. The Handbook of Language in Public Health and Healthcare: Helps professionals integrate language-appropriate communication in healthcare settings Addresses clinician-patient communication, assessment, research, and mass public health communication Offers key theoretical insights that inform the intersection of language, public health, and healthcare Highlights how various approaches in the field of linguistics have enriched public health and healthcare practices The Handbook of Language in Public Health and Healthcare is essential reading for undergraduate, postgraduate, and professional students of applied linguistics, health communication, and medicine. It is also an invaluable reference for language educators, clinicians, medical educators, linguists, health policy experts, and researchers.

Introduction to hospital and healthcare emergency management / Michael J. Reilly and David S. Markenson -- Healthcare incidet management systems / Arthur Cooper -- Improving trauma system preparedness for disasters and public health emergencies / Michael J. Reilly -- Legal issues and regulatory compliance / Doris R. Varlese -- Developing the hospital emergency management plan / Nicholas V. Cagliuso Sr., Nicole E. Leahy, and Marcelo Sandoval -- Introduction to exercise design and evaluation / Garrett T. Doering -- Integration with local and community resources / Isaac B. Weisfuse -- Education and training / Sean M. Kelly and Lindsey P. Anthony -- Functional roles of hospital workers in a disasters and public health emergencies / Tony Garcia -- Credentialing and management of volunteer health professionals / Deborah Viola and Peter Arno -- Quantitative planning for epidemic and disaster response : logistics and supply chain considerations / Nathaniel Hupert, John A. Muckstadt, and Wei Xiong -- Risk communication and media relations / Linda C. Degutis and Lauren Babcock-Dunning -- Security and physical infrastructure protections / Robert Michael Schuler and Veronica Senchak Snyder -- Hospital decontamination and worker safety / Michael J. Reilly -- Pharmaceutical systems management in disasters / David S. Markenson -- Laboratory preparedness / Ramon Rosal -- Principles of disaster triage / E. Brooke Lerner and Richard B. Schwartz -- Managing infectious disease disaster : a guide for hospital administrators / Ariadne Avellino -- Vulnerable populations and public health disaster preparedness / Elizabeth A. Davis, Rebecca Hansen, and Jennifer Mincin -- Altered standards of care in disasters and public health emergencies / John Rinard -- Mass fatality management / Barbara A. Butcher and Frank DePaolo -- Research in emergency and disaster medicine / Kobi Peleg and Michael Rozenfeld.

This edited volume makes a unique and timely contribution by exploring in depth the topic of strategic communication and COVID-19 from a global perspective. It is widely agreed that effective and timely communication and leadership are crucial to the successful management of any pandemic. With the ongoing and possibly long-lasting impact COVID-19 has had on many aspects of communication and multiple sectors of our societies, it is critical to explore the role of strategic communication in change management during the COVID-19 pandemic and beyond. This book addresses such a need and is thoroughly grounded in rich empirical evidence gained through a global study of COVID-19 communication experiences and strategies. In the second half of 2020, a transnational team of senior researchers conducted research to investigate COVID-19 communications (COM-COVID-19) in different countries, representing Europe, Africa, Latin America, North America, South America, and Asia. The results presented in this book provide a compelling, current picture of the COVID-19 pandemic and strategic communication globally. Chapters individually explore the national and regional experiences and discuss relevant successes and failures of pandemic communication and specific learning from the 2020–2021 crises. By emphasising the discussion on key communication channels, sources of information, facts and concerns as related to the COVID-19 pandemic, the editors call for actions to develop effective strategies within unique national contexts, which can shed light on global expectations on necessary public health responses and communication. This book is written for scholars, educators and professionals in communication, public relations, strategic communication and corporate communication. It is also appropriate to use this book as a supplementary text for advanced undergraduate and graduate courses on relevant courses.