This volume explores social work as a series of encounters - between clients and social workers, their colleagues and other professionals, and more widely between citizens and the state.

Analysis of language and discourse in social sciences has become increasingly popular over the past thirty years. Only very recently has it been applied to the study of social work, despite the fact that communication and language are central to social work practice. This book looks at how social workers, their clients and other professionals categorise and manage the problems of social work in ways which are rendered understandable, accountable and which justify professional intervention. Features include: studies of key practice areas in social work, such as interviews, case conferences, home visits analysis of the language and construction used in typical case studies of everyday social work practice exploration of the ways in which professionals can examine their own practice and uncover the discursive, narrative and rhetorical methods that they use. The purpose of this engaging study is to increase awareness of language and discourse in order to help develop better practice in social work. It is essential reading for professionals in social work, child welfare and the human services and will be a valuable contribution to the study of professional language and communication.

Human service professionals deal with a wide range of problems, from child abuse, parenting issues, and elderly care, to addictions, mental illness, sexual assault, unemployment, and criminality. These must be constructed as problems for professionals to appropriately respond to them. Human service provision starts from there. But in the everyday experience of service providers and users alike, there is a parallel world of ordinary troubles that remains professionally undefined but real, even when troubles are turned into problems. This book brings into view the relationship between these worlds as it bears on the process of clientization—the transformation of people and troubles into clients and problems. Rather than taking the process for granted as many critics do, the book examines the instability of the process on several fronts and highlights its surprising local complexity. Foregrounding everyday life, the leading idea is that the transformation of troubles into problems is not straightforward and that problems are continually subject to alternative understandings. This poses new what, how, and where questions. What are ordinary troubles and how do they relate to the construction, maintenance, or undoing of serviceable problems? Where is social policy and how does that figure in the front-line work of service provision? The questions point to the challenges of clientization at the discretionary border of troubles and problems in everyday service relationships. With chapters written by an international group of human service researchers, this book is an important contribution to the literature dealing with the construction of personal problems and will be useful to students and academics in sociology, human services, social work and policy, criminal justice, and health care.

Power is an unavoidable issue in social work. This important text explores these complex issues, both at a conceptual and applied level, in order to give students a clear understanding of the theoretical frameworks relevant to practice and to help them begin to think through the challenges they are likely to face and how they will deal with these.

The Second Edition of this celebrated book by two of the world’s leading researchers in social work introduces readers to the main theories, theorists and perspectives that contribute to the debate on social work theory and social work methods. It brings together some outstanding international researchers in social work to challenge the reader to critically question how they think about social work. With three new chapters, the new edition includes a focus on the psychosocial perspective. Each chapter allows the reader to relate the theories and methods discussed to their own personal experiences.

With communication and relationships at the core of social work, this book reveals the way it is foremost a practice that becomes reality in dialogue, illuminating some of the profession’s key dilemmas. Applied discourse studies illustrate the importance of talk and interaction in the construction of everyday and institutional life. This book provides a detailed review and illustration of the contribution of discourse approaches and studies on professional interaction to social work. Concentrating on how social workers carry out their work in everyday organisational encounters with service users and colleagues, each chapter uses case studies analysing real-life social work interactions to explore a concept that has relevance both in discursive studies and in social work. The book thus demonstrates what detailed discursive studies on interaction can add to professional social work theories and discussions. Chapters on categorization, accountability, boundary work, narrative, advice-giving, resistance, delicacy and reported speech, review the literature and discuss how the concept has been developed and how it can be applied to social work. The book encourages professional reflection and the development of rigorous research methods, making it particularly appropriate for postgraduate and post-qualifying study in social work where participants are encouraged to examine their own professional practice. It is also essential reading for social work academics and researchers interested in language, communication and relationship-based work and in the study of professional practices more generally.

Policymakers in welfare democracies throughout the world are raising questions as to whether welfare systems deliver what the public expects, and focus attention on increasing costs. Social workers need more evidence and knowledge about an increasing diversity of social work practices. Users of social welfare are increasingly individualized and made responsible for choosing and delivering their own service through contracts and this makes politicians, social workers and users more interested in evidence and knowledge about social services, even though these interests are often conflicting. These tendencies might be part of the reasons why the evaluation of social work practice seems to be characterized at present by a variety and diversity of research methods, approaches and theories.

Presents original research results on the leading edge of sociology. Each chapter has been carefully selected in an attempt to present substantial advances across a broad spectrum.

This volume examines the transformation of subjectivities following contemporary societal trends with regulatory and administrative authorities targeting human subjectivity with the aim to transform it. It addresses the malleability of human subjectivity through rich qualitative analyses of how different governing attempts are received by the subjects themselves. While the scholarship on governmentality has so far produced an enormously useful body of literature on the ‘how’ aspect of governing, this book suggests that it has been prone to overestimate the degree to which our subjectivities are open to change. Combining ethnographic sensitivity with more traditional governmentality perspectives allows us to explore how governing attempts ‘land’ in the terrain targeted—human subjectivity—in actual social contexts, under specific forms of governing and rationality. In doing so, the book makes a distinctive contribution to a second generation of governmentality studies. It will appeal to social scientists with interests in governance, governmentality, social policy and the sociology of work. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.