Counter-Narratives and Organization brings the concept of "counter-narrative" into an organizational context, illuminating these complex elements of communication as intrinsic yet largely unexplored aspect of organizational storytelling. Departing from dialogical, emergent and processual perspectives on "organization," the individual chapters focus on the character of counter-narratives, along with their performative aspects, by addressing questions such as: how do some narratives gain dominance over others? how do narratives intersect, relate and reinforce each other how are organizational members and external stakeholders engaged in the telling and re-telling of the organization? The empirical case studies provide much needed insights on the function of counter-narratives for individuals, professionals and organizations in navigating, challenging, negotiating and replacing established dominant narratives about "who we are," "what we believe," "what we do" as a collective. The book has an interdisciplinary scope, drawing together ideas from both storytelling in organization studies, the communicative constitution of organization (CCO) from organizational communication, and traditional narratology from humanities. Counter-Narratives and Organization reflects an ambition to spark readers’ imagination, recognition, and discussion of organization and counter-narratives, offering a route to bring this important concept to the center of our understandings of organization.

Offering students and practitioners an applied approach to the subject, Organizational Culture in Action (OCA) walks them through a six-step model for analyzing an organization’s culture to provide insight into positive communication practices to improve organizational ethics and effectiveness. The authors review relevant theory while integrating a constitutive approach to studying organizational culture and communication. Practical guides for multiple data collection methods are provided, and the workbook format is full of interactive tools that engage students and reinforce learning. The revised OCA cultural analysis model in this edition provides the below elements. • The revised first step in the model – "articulating the value of cultural analysis" includes connections to public relations and crisis management. • A definition of communication and the analysis process that foregrounds ethics throughout the book is included. • Recent research on organizational moral learning is integrated in the ethics chapter, and throughout the book. • The Communicative Constitutive of Organizations is now foregrounded throughout the book, and reflected in a table capturing variable and metaphor approaches to culture. • The latest applied research is integrated in units on diversity, change, leadership, and effectiveness in relation to positive organizational communication. • Enriched guides on multiple data collection methods now includes surveys. • Cases, examples, and applications relevant to crisis, employee engagement, virtual organizations, conflict management, and public relations are provided. Professionals come away equipped to apply cultural insights to fostering inclusiveness in relation to diversity, supporting organizational change, making leadership more dynamic, understanding the link between ethics and culture, and achieving personal and professional growth.

This set of multi-reference works is meant to be read together as the five volumes interlace one another like the laces of a shoe in the famous painting by Vincent van Gogh. The question of who will wear the shoes is long debated in art history and philosophy. If we take these five volumes from different points of view on the theory and practice of business storytelling then we have a crisscrossing, a new and impressive dialogue for the reader. This set is presented as a new way to lace up the laces of business storytelling.Volume 1 aims to help and inspire leaders, business owners, and researchers in creating a commitment to ethical and sustainable changes and ideas, and live in a world of high complexity without getting stressed but experiencing freedom instead.The book combines tools, case studies, and theories about the ethical change-management method of True Storytelling and other perspectives and views on ethics and storytelling. It delves into important topics such as true storytelling sustainability and freedom, storytelling and start-ups in the health industry, storytelling and diversity and culture, storytelling and teams, storytelling, sustainability and the UN Goals, storytelling and well-being, storytelling in higher education, and storytelling and fundraising.Book authors are experienced and successful researchers, business owners, leaders, and consultants from Scandinavia, the USA, Africa, and Europe.Volume 2 is an endeavor into the creation of new concepts for engaging with sustainability. It maintains that storytelling is important for our emplacement in nature and can be important for enacting another relationship between nature and the cultural artifice — our social and material constructions of houses, cities, villages, harbors, streets, and railways, and our use of objects and artifacts to construct our lives.Business storytelling communication is that space for social symbolic work that brings the symbolic objects of the organization, the human, and the natural environment into a dialogical relationship. Volume 3 posits that organizations are arranged as social symbols that are arranged in institutions based on the needs of organics, for example health, food, shelter, mating, leisure, and labor. Organics, as a social symbolic object, specifically humans, have emotions, language, and culture to organize their institutions and organizations. In this book, readers will find that many of the authors attempt to understand the body's exclusion or attempt to bring the body back into the organization. Business storytelling communication takes aim at the social symbolic work of making space to negotiate the social arrangement of organizations with its organic components.Volume 4 covers a variety of methodological topics from a storytelling perspective. Why a storytelling perspective? Consider that a common business research goal is to convince others that what the researcher has to say matters. If the researcher is a basic researcher who wishes to promote a theory, the goal is to make a convincing case for the value of that theory. If the researcher is an applied researcher who wishes to promote a particular application, intervention, or policy change, the goal is likewise to make a convincing case. Either way, the researcher has a story to tell, and the onus is on the researcher to tell the best possible story; storytelling failures likely will result in a failure to convince others of the value of one's theory or application.Here is where methodological issues come into play. Poor methodology, whether in the form of less-than-optimal study designs or invalid statistical analyses, harms story quality. In contrast, high-quality methods and statistics enhance story quality. Moreover, the larger one's methodological and statistical toolbox, the greater the opportunities for researchers to tell effective stories. The chapters in this book come from a wide variety of perspectives and should enhance researchers' storytelling in the following ways. By opening many different methodological and statistical perspectives, researchers should be more able to think of research stories that otherwise would remain unavailable or inaccessible. Secondly, the present chapters should aid researchers in better executing their research stories. Therefore, researchers and graduate students will find this book an invaluable resource.Volume 5 opens a window into the world of quantum storytelling as an organizational research methodology, providing numerous exemplars of work in this storytelling science that has disrupted qualitative inquiry only with the intention of providing expanded, improved, and generative ways of understanding and knowing the narratives that emerge from qualitative interviews and observations during organizational research studies.

This handbook presents an expansive exploration of critical theory, critical perspectives, critical praxis, and the impact on the research, theory, and practice of Human Resource Development (HRD). Critical Human Resource Development (CHRD) aims to challenge the normative structures, practices, policies, definitions, and approaches which have historically dominated the field of Human Resource Development (HRD). As an approach to HRD, CHRD raises awareness of social systems, organizational policies and practices, and research paradigms that silence new ways of knowing and understanding, while advancing underrepresented and emerging approaches. Through an analysis of power and privilege, morality and ethics, and ideology and context, CHRD situates diversity, equity, inclusion, social justice, and resistance as a path forward in a rapidly-changing global society. In contrast to HRD’s traditional focus on organization development, training and development, and career development, this handbook adopts a more critical vantage point which classifies the scope and outcomes of HRD across five domains identified by CHRD scholars as key to understanding the nature and work of the field— organizing, relating, learning, changing, and advocating.

Once upon a time the practice of storytelling was about collecting interesting stories about the past, and converting them into soundbite pitches. Now it is more about foretelling the ways the future is approaching the present, prompting a re-storying of the past. Storytelling has progressed and is about a diversity of voices, not just one teller of one past; it is how a group or organization of people negotiates the telling of history and the telling of what future is arriving in the present. With the changes in storytelling practices and theory there is a growing need to look at new and different methodologies. Within this exciting new book, David M. Boje develops new ways to ask questions in interviews and make observations of practice that are about storytelling the future. This, after all, is where management practice concentrates its storytelling, while much of the theory and method work is all about how the past might recur in the future. Storytelling Organizational Practices takes the reader on a journey: from looking at narratives of past experience through looking at living stories of emergence in the present to looking at how the future is arriving in ways that prompts a re-storying of the past.

This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals. The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.

"Boje does not reflect trends, he is among those who set them" - Hervé Corvellec, Department of Service Management, Lund University "How can I know what I think until I see what David Boje says? What he says about storytelling will forever change what we thought we knew about stories. With remarkable control over a complex argument, Boje recovers, re-punctuates, and re-animates a world of narrative and sensemaking that we have previously taken for granted!" - Karl E. Weick, Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology,Stephen M. Ross School of Business at the University of Michigan "Few people understand stories and storytelling as well as David Boje. It is a measure of Boje′s success as a theorist that the word story can never reclaim the innocence and simplicity it once enjoyed. Nor, with the benefit of his work, can organizations be viewed as spaces which occasionally or incidentally spawn stories. Boje′s eagerly awaited book forces us to question many of our assumptions about storytelling; it also demands that we revise several of our assumptions about what organizations are" - Yiannis Gabriel, The School of Management, Royal Holloway University of London "Our company is made up of lots of stories. We′ve found that ′stories′ get told and retold and become the fabric of an organization. ′Policies′ lay unread in the company handbook or training manual. David Boje taught me the value of stories in an organization. Stories are the ′oil′ that makes the gears work. How do you get your message heard in an organization with thousands of people? David Boje taught me the value of telling stories at Stew Leonard′s!" - Stew Leonard Jr., Stew Leonard Organization "David Boje is one of the world′s leading authorities on storytelling. His work has influenced a generation of organizational theorists and students. He not only provides new ways of understanding organizations but also provides fresh insights into the way in which stories function to provide meanings" - Heather Höpfl, University of Essex The idea of organizations using `storytelling′ to make sense of themselves and their environment has generated a lot of excitement. Written by the leading scholar in this field, David Boje explores how narrative and storytelling is an important part of an organization′s strategy, development and learning processes. With excellent examples from Nike, McDonald′s and Disney, readers are shown how the theory that underpins organizational storytelling connects with storytelling in everyday organizational life. David Boje′s theories and ideas in relation to the study of storytelling in organizations are highly influential and this book will be a `must have′ for any student or scholar interested in the area.

The so-called Bologna process is one of the most disputed and influential long-term policy changes the European Union has ever succeeded to start. It has harmonized European higher education systems and, at the same time, deeply changed concepts about what the core of Europeanness is. This book discusses various aspects of this transformative and influential “soft policy” process. The Bologna process, initiated over 20 years ago, confronts us with fundamental questions about the European integration process that is facing the greatest challenge in its history to date. The goal was to increase the comparability and competitiveness of European higher education structures, their quality and outcomes. But how successful was this endeavour? This book discusses different aspects of this reform, national interests, globalization trends, competition and cooperation within higher education and the influences of harmonization on the Europeanness of the young generation. Globalizing Higher Education and Strengthening the European Spirit will be a key resource for academics, researchers, and advanced students of Education, Education Policy, Social Sciences, and European Studies. The chapters included in this book were originally published in Innovation: The European Journal of Social Science Research.

Conceived as the meanings that individuals attach to their selves, a substantial stockpile of theory related to identities accumulated across the arts, social sciences, and humanities over many decades continues to nourish contemporary research on self-identities in organizations. In times which are more reflexive, narcissistic, and fluid, the identities of participants in organizations are increasingly less fixed and less certain, making identity issues both more salient and more interesting. Particular attention has been given to processes of identity construction, often styled 'identity work'. Research has focused on how, why, and when such processes occur, and their implications for organizing and individual, group, and organizational outcomes. This has resulted in a burgeoning stream of research from discursive, dramaturgical, symbolic, socio-cognitive, and psychodynamic perspectives that most often casts individuals' efforts to fabricate identities as intentional, relational, and consequential. Seemingly intractable debates centred on the nature of identities - their relative stability or fluidity, whether they are best regarded as coherent or fractured, positive (or not), and how they are fabricated within relations of power - combined with other conceptual issues continue to invigorate the field. However, these debates have also led to some scepticism regarding the future potential of identities research. Yet as the chapters in this Handbook demonstrate, there are considerable grounds for optimism that identity, as root metaphor, nexus concept, and means to bridge levels of analysis has significant potential to generate multiple compelling streams of theorizing in organization and management studies.

This timely Handbook provides a comprehensive guide to the methodological challenges of qualitative research in family business. Written by an international, multidisciplinary team of experts in the field, the Handbook provides practical guidance based on the experiences of senior researchers, and features reflective discussion on how to craft insightful, rigorous studies.