This edited collection examines critical incidents journalists have faced across different media contexts, exploring how journalists and other key actors negotiate various aspects of their work. Ranging from the Rwandan genocide to the News of the World hacking scandal in the UK, this book defines a critical incident as an event that has led journalists to reconsider their routines, roles, and rules. Combining theoretical and practical analysis, the contributors offer a discussion of the key events that journalists cover, such as political turmoil or natural disasters, as well as events that directly involve and affect journalists. Featuring case studies from countries including Australia, Germany, Brazil, Kenya, and the Philippines, the book explores the discourses that critical events have generated, how journalists and other stakeholders have responded to them, and how they have reshaped (or are reshaping) journalistic norms and practices. The book also proposes a roadmap for studying such pivotal moments in journalism. This one-of-a-kind collection is a valuable resource for students and scholars across journalism studies disciplines, from journalism history, to sociology of news, to digital journalism and political communication.

This edited collection examines critical incidents journalists have faced across different media contexts, exploring how journalists and other key actors negotiate various aspects of their work. Ranging from the Rwandan genocide to the News of the World hacking scandal in the UK, this book defines a critical incident as an event that has led journalists to reconsider their routines, roles, and rules. Combining theoretical and practical analysis, the contributors offer a discussion of the key events that journalists cover, such as political turmoil or natural disasters, as well as events that directly involve and affect journalists. Featuring case studies from countries including Australia, Germany, Brazil, Kenya, and the Philippines, the book explores the discourses that critical events have generated, how journalists and other stakeholders have responded to them, and how they have reshaped (or are reshaping) journalistic norms and practices. The book also proposes a roadmap for studying such pivotal moments in journalism. This one-of-a-kind collection is a valuable resource for students and scholars across journalism studies disciplines, from journalism history, to sociology of news, to digital journalism and political communication.

Bringing together original contributions from a worldwide group of scholars, this book critically explores the changing role and influence of institutions in the production of news. Drawing from a diverse set of disciplinary and theoretical backgrounds, research paradigms and perspectives, and methodologies, each chapter explores different institutions currently impacting journalism, including government bodies, businesses, technological platforms, and civic organisations. Together they outline how cracks in the autonomy of the journalism industry have allowed for other types of organizations to exert influence over the manner in which journalism is produced, funded, experienced and even conceptualized. Ultimately, this collective work argues for increased research on the impact of outside influences on journalism, while providing a roadmap for future research within journalism studies. The Institutions Changing Journalism is an invaluable contribution to the field of journalism, media, and communication studies, and will be of interest to scholars and practitioners alike who want to stay up to date with fundamental institutional changes facing in the industry.

Emotionen spielen eine essentielle Rolle beim Konsumentenverhalten. Dennoch haben Wissenschaftler diese Rolle bisher hauptsächlich in Vor- und Nachkaufsituationen untersucht. Wenige Studien gibt es dagegen über die emotionalen Auswirkungen der Mediennutzung. Die vorliegende Diplomarbeit entwickelt ein theoretisches Modell über den Einfluß von e-Service Quality auf erlebte Emotionen und daraus resultierendes Nutzerverhalten. Als Beispiel wurde die Web 2.0 Applikation und Social-Networking-Website www.Studivz.net ausgewählt. Im Kontext von Online-Medien unterscheidet man zwei Bereiche zur Qualitätsbeurteilung, zum Einen den Inhalt und zum Zweiten die formalen Eigenschaften des Mediums. Diese Arbeit beschränkt sich auf die formalen Eigenschaften. Die Ergebnisse zeigen, daß es eine direkte Beziehung zwischen den Ausprägungen der e-Service Quality und den Emotionen Wut, Angst und Freude gibt. Außerdem werden signifikante Beziehungen zwischen den Emotionen Wut, Angst, Freude und Interesse und den Verhaltensoptionen Beschwerde, Anbieterwechsel, Passivität, Mund-zu-Mund Propaganda und wiederholte Nutzung aufgezeigt. Als emotional kritische Dimensionen der e-Service Quality ergeben sich Sicherheit/Privatsphäre, Zugang zu der Website, Effizienz und Navigation.

This book offers new insights into the crucial role of investigative journalism at a pivotal time of technological changes and upheavals. It surveys innovations and unexpected impacts of the field, from past and present challenges and what may be in store for the future of the industry. The book begins by exploring the increasingly investigative innovations in political and independent reporting, along with a comparison of the rhetoric and reality of a so-called golden era of investigative journalism in the past and the present. It goes on to analyse the growth of creative and sports investigative reporting, as well as the ability of contemporary conflict journalism to overcome surmounting challenges. It also examines the capacity of groundbreaking investigations, including data reporting, to expose injustices involving women, indigenous communities and other minorities. In interviews with key industry and research professionals, this book presents the reactions of four media experts to the crises faced by investigative journalism in a digital environment of escalating disinformation, legal restrictions and popular interest in the news. The book concludes by reflecting on previous and current challenges and offers insights into the prospect for investigative journalism of the future. Presenting unique views on the diversity, resilience and transformative power of investigative journalism, this book will be a valuable resource to students and scholars of journalism, communication, media and politics, as well as professionals already operating within the field of journalism.

How far should a reporter go for a story? What's the role of the press at the scene of an emergency, or a murder? Why has journalism suddenly become so susceptible to plagiarism? Here's a book that poses these and other urgent questions--and offers candid answers. At a time when professionals and the public alike worry that journalism has lost its way, Journalism Ethics Goes to the Movies is available to provide much-needed, accessible guidance. Its twelve chapters, written by some of the nation's leading journalism scholars, explore issues that should concern anyone who aspires to a career in journalism, who works in the field, or who relies on news for daily information. Best of all, as the title suggests the contributors conduct their dynamic and engaging investigations at the movies, where sportswriters, war correspondents, investigative reporters, crime reporters, spin doctors, TV anchors, and harried city editors tackle these pressing issues. Journalism Ethics Goes to the Movies isn't your typical textbook. Using popular movies from Wag the Dog to Good Night, and Good Luck to illustrate the kind of ethical dilemmas journalists encounter on the job, this student-friendly book is sure to spark interest and stimulate thinking.

Developed for law enforcement training, the anthology Dealing with Critical Incidents: The Importance of Media Relations and Stress Management emphasizes the importance of stress management and media relations when dealing with critical incidents ranging from natural disasters to workplace violence. The first section of the text is devoted to media relations. Students learn about the police perspective on police-media relations, particularly when crimes are often covered in prime time. They see a response model for public relations management during incidents, and read interviews from the scene of a real-world critical incident. In the second section, readers study stress management on police officers. They learn how to manage resilience, become familiar with current best practices for coping with major incidents, and read about the FBI's stress management program. Dealing with Critical Incidents provides the tactical direction needed to prevent, contain, and resolve private and public sector emergencies efficiently and effectively. Readers learn to create effective media emergency response plans and how to mitigate the impact of traumatic incidents on emergency response personnel. The book is an excellent resource for law enforcement training courses on the subject. Robert Kirkland, Lieutenant Colonel, United States Army (retired) graduated from the United States Military Academy, West Point and then earned a Ph.D. in Latin American history from the University of Pittsburgh. Dr. Kirkland has served as a Latin American foreign area officer and an analyst for Mexico and Central America. Currently he is the coordinator of homeland security studies for Union Institute and University. The author of numerous journal articles, he has also appeared on the History Channel, the Biography Channel, and has been quoted as an expert on security issues by media outlets including the Associated Press and Reuters.

This book examines the complexities of the relationship between policing and mental health – in Australia especially – including the circumstances that lead to police use of force, and the ways in which news media typically report deaths resulting from police contact with people in mental health crisis. When a vulnerable member of society is killed by the police, it is only natural that questions are asked about the behaviour and actions of those involved. Police are, after all, meant to be the ‘protectors of society’. By virtue of these circumstances, fatal encounters between police and mentally ill individuals in crisis often attract heightened media and legal attention, as well as public debate. Drawing together research interviews and extensive case study analysis, the book explores the conditions for the production of this news media coverage, the ways in which it can shape public perceptions of police-involved mental health crisis interventions, and the potential impacts on those involved in and affected by such events. The implications for police agencies are also considered in the context of how they respond to vulnerable people in the community, while being in the media spotlight. This book will appeal to students, scholars and practitioners in journalism, media studies, policing, criminology, sociology, and mental health as well as those interested in learning about the relationship between policing, mental illness, and media representation.

Developed for law enforcement training, the anthology Dealing with Critical Incidents: The Importance of Media Relations and Stress Management emphasizes the importance of stress management and media relations when dealing with critical incidents ranging from natural disasters to workplace violence. The first section of the text is devoted to media relations. Students learn about the police perspective on police-media relations, particularly when crimes are often covered in prime time. They see a response model for public relations management during incidents, and read interviews from the scene of a real-world critical incident. In the second section, readers study stress management on police officers. They learn how to manage resilience, become familiar with current best practices for coping with major incidents, and read about the FBI's stress management program. Dealing with Critical Incidents provides the tactical direction needed to prevent, contain, and resolve private and public sector emergencies efficiently and effectively. Readers learn to create effective media emergency response plans and how to mitigate the impact of traumatic incidents on emergency response personnel. The book is an excellent resource for law enforcement training courses on the subject.

2011 Updated Reprint. Updated Annually. US Federal Law Enforcement Training Center Handbook