Cultural Humility in Libraries: A Call to Action and Strategies for Success explores cultural humility as a framework for encouraging ongoing self-education and empathy to enhance understanding of the lived experiences of others. Including insights from more than 30 contributors, it offers best practice strategies tempered by experiences and wisdom and challenges information professionals to embrace cultural humility as a powerful tool for nurturing dialogue, understanding, and positive transformation. The book is divided into three parts: “What is Cultural Humility?”, “Applications in Libraries,” and “Voices from the Field.” Part I addresses what cultural humility is and the importance and relevance of its role in healthcare. In Part II, the authors describe how they apply principles of cultural humility in their work environments via lessons learned, practical strategies, development opportunities, and challenges when integrating cultural humility in library settings. In Part III, the voices of diverse professionals unpack the application of cultural humility through their lens, sharing their stories of what cultural humility has meant in their lives, how they have applied it in their work, and the challenges they have faced in doing so. Cultural Humility in Libraries is a call to action for readers to look inward to assess the role and impact of cultural humility in their own lives. In particular, readers are encouraged to deliberately reflect and think critically about how their thoughts, words, and actions impact the people around them.

This accessible and compelling Special Report introduces cultural humility, a lifelong practice that can guide library workers in their day-to-day interactions by helping them recognize and address structural inequities in library services. Cultural humility is emerging as a preferred approach to diversity, equity, and inclusion (DEI) efforts within librarianship. At a time when library workers are critically examining their professional practices, cultural humility offers a potentially transformative framework of compassionate accountability; it asks us to recognize the limits to our knowledge, reckon with our ongoing fallibility, educate ourselves about the power imbalances in our organizations, and commit to making change. This Special Report introduces the concept and outlines its core tenets. As relevant to those currently studying librarianship as it is to long-time professionals, and applicable across multiple settings including archives and museums, from this book readers will learn why cultural humility offers an ideal approach for navigating the spontaneous interpersonal interactions in libraries, whether between patrons and staff or amongst staff members themselves; understand how it intersects with cultural competence models and critical race theory; see the ways in which cultural humility’s awareness of and commitment to challenging inequitable structures of power can act as a powerful catalyst for community engagement; come to recognize how a culturally humble approach supports DEI work by acknowledging the need for mindfulness in day-to-day interactions; reflect upon cultural humility’s limitations and the criticisms that some have leveled against it; and take away concrete tools for undertaking and continuing such work with patience and hope.

Cultural humility offers a renewing and transformative framework for navigating interpersonal interactions in libraries, whether between patrons and staff or staff members with one another. It foregrounds a practice of critical self-reflection and commitment to recognizing and redressing structural inequities and problematic power imbalances. This collection, the first book-length treatment of this approach in libraries, gathers contributors from across the field to demonstrate how cultural humility can change the way we work and make lasting impacts on diversity, equity, and inclusion in libraries. This book's chapters explore such topics as how Indigenous adages can be tools for reflection and guidance in developing cultural humility; the experiences of two Black librarians who are using cultural humility to change the profession; new perspectives on core concepts of customer service; rethinking policies and practices in libraries both large and small; using cultural humility in approaching collection development and creating resource guides; what cultural humility can look like for a tribal librarian working in a tribal college library; and reflecting on cultural humility itself and where it is going.

Critical, scholarly, and reflective perspectives on the theory, practice and progress made towards achieving antiracism in the various domains of Library and Information Science and towards creating racial justice in communities through the work of information professionals.

Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.

This book brings together a diverse range of scholars and practitioners working at the nexus of health literacy work in libraries. This engaging resource presents a practical and accessible guide to meet the needs of librarians, health literacy researchers, and information and service professionals seeking to address health literacy needs in their communities. Through chapters offering multiple perspectives on the topic, the book covers specific types of literacy, such as mental health literacy and health insurance literacy, as well as timely applications, such as health misinformation. Chapters in this compilation also feature health literacy and the following communities: LGBTQ+, Latinx, Black, and Immigrants, Refugees, and Migrants. The book is full of numerous examples, thoughtful advice, and discussions addressing the challenges of working with adolescents and young adults, older adults, and parent caregivers of children with rare diseases. Each chapter starts with “Key Messages'' synthesizing the main points and concludes with a proposed set of “Discussion Questions'' to inspire further reflection and to facilitate health literacy conversations. Overall, the up-to-date coverage of health literacy in various contexts explored throughout the book will be beneficial to a range of stakeholders interested in health literacy work.

Advocating a strategic approach, this book shows how to form a plan, secure funding and support, and create effective programs for adults, children, and youth who are experiencing homelessness. You'll find guidance for creating partnerships, training staff, and advocating. Taking a holistic approach that will help you to better understand the experience of homelessness within the context of your library community, this book offers new strategies and tools for addressing the challenge of meeting the needs of the entire community, including those who are unstably housed. With basic facts, statistics, and conversations about homelessness, the author makes a case for why libraries should provide support, explains exactly which needs they may be able (or unable) to meet, and shows how this support can be a natural part of the library services you already provide. Topics discussed include trauma-informed care, harm reduction, and mental and physical health challenges; brief stories and concrete examples illustrate the principles and guidelines discussed. Citing innovative services such as Dallas Public Library's "coffee and conversation" program and San Francisco Public Library's social worker program, the book offers both food for thought and tools for action as public librarians strive to understand and meet the needs of a population that has traditionally been stereotyped and excluded.

The news and scholarly literature are replete with stories and articles describing the challenges that diverse individuals face in their local communities and workplaces. Diversity and Inclusion in Libraries: A Call to Action and Strategies for Success is arranged in three parts: Why Diversity and Inclusion Matter, Equipping the Library Staff, and Voices from the Field. This book tackles these issues head on and should appeal to a broad audience interested in diversity as it relates to libraries and librarianship, including professional librarians and paraprofessional library staff. Offering best practices strategies tempered by experiences and wisdom, this book will help libraries realize a high level of inclusion.

This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction: provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions. The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users. Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.

The Medical Library Association Guide to Developing Consumer Health Collections guides both library graduate school students and seasoned librarians from academic, health sciences, and public libraries, to develop, maintain, nurture, and advertise consumer health collections. This authoritative guide from the respected Medical Library Association covers all that is involved in developing a new consumer health library including: Conducting community needs assessments and forging community partnerships Concerns about physical space, computers, and materials Funding, budgeting, and staffing Privacy and confidentiality concerns Publicity and advertising This book guides both graduate library school students and seasoned librarians from all types of libraries—academic, health center, hospital, public, and school--to develop, maintain and nurture not only consumer health collections, but also community partnerships and outreach programs. Examples of librarians’ innovative and creative consumer health initiatives are included. Chapters include all that is involved in developing a consumer health collection including conducting community needs assessments; concerns about physical space, computers, and materials; budgeting, licensing, and staffing; privacy and confidentiality concerns; and community partnership and outreach.