This volume presents the proceedings of ECSCW’09, the 11th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. These proceedings represent discussions and contributions to ongoing challenges. One challenge comes from emerging new technologies connected to ‘social computing’, gaming, as well as applications supporting citizen participation in their communities. As boundaries between home and work erode with the increased movement of work into home environments, and new applications further blur the once separate conceptions of work and leisure, our intellectual community faces challenges in the ways we think about and study work. Other challenges result from transformations of the world of work itself and the role of IT in these. They have been taken up in in-depth studies of design practice, software development, and manufacturing, as well as in the growing body of research on health care contexts and applications. Finally, there is the question of what is the European perspective in our community and whether it is worthwhile to anchor our research more firmly in such a perspective. Of high relevance to our field is the strong grounding of technology development in an understanding of human activity. The nineteen full papers, four short papers and one discussion paper selected for this conference deal with and reflect on some of these challenges, thus representing the lively debate currently ongoing in our field of research.

The book is an exploration of the theoretical, conceptual and methodological foundations of human-centred design. Specifically, it critically examines the notion of 'practice' and argues for an understanding of the concept which emanates from engagement with design problems rather than simply from social scientific theory. The contributors to the book in their various ways all subscribe to a systematic account of how practice- oriented studies can inform design. Using the perspective of 'grounded design', it pursues a long term view of the design process, arguing for user engagement from the very earliest stages of design policy, including methods for understanding user practices to inform initial design policies up to and including processes of appropriation as technologies are embedded in contexts of use. Grounded design is a perspective which also deals with the vexed problem of appropriate generalization in design studies and the kinds of cross-comparison that can usefully be done. The book contains a number of case studies which exemplify these themes, some of which are rooted in the use of technology in organizational contexts, others of which deal with design in contexts such as care of the elderly, firefighting and multicultural education.

Why we complain about communication overload even as we seek new ways to communicate. Our workdays are so filled with emails, instant messaging, and RSS feeds that we complain that there's not enough time to get our actual work done. At home, we are besieged by telephone calls on landlines and cell phones, the beeps that signal text messages, and work emails on our BlackBerrys. It's too much, we cry (or type) as we update our Facebook pages, compose a blog post, or check to see what Shaquille O'Neal has to say on Twitter. In Texture, Richard Harper asks why we seek out new ways of communicating even as we complain about communication overload. Harper describes the mistaken assumptions of developers that “more” is always better and argues that users prefer simpler technologies that allow them to create social bonds. Communication is not just the exchange of information. There is a texture to our communicative practices, manifest in the different means we choose to communicate (quick or slow, permanent or ephemeral).

Welcome to the Proceedings of ICCHP 2010! We were proud to welcome participants from more than 40 countries from all over the world to this year’s ICCHP. Since the late 1980s, it has been ICCHP’s mission to support and reflect development in the field of “Assistive Technologies,” eAccessibility and eInclusion. With a focus on scientific quality, ICCHP has become an important reference in our field. The 2010 conference and this collection of papers once again fulfilled this mission. The International Programme Committee, comprising 106 experts from all over the world, selected 147 full and 44 short papers out of 328 abstracts submitted to ICCHP. This acceptance ratio of about half of the submissions demonstrates our strict pursuit of scientific quality both of the programme and in particular of the proceedings in your hands. An impressive number of experts agreed to organize “Special Thematic Sessions” (STS) for ICCHP 2010. These STS help to bring the meeting into sharper focus in several key areas. In turn, this deeper level of focus helps to collate a state of the art and mainstream technical, social, cultural and political developments.

This book constitutes the proceedings of the 18th Collaboration Researchers' International Working Group Conference on Collaboration and Technology, held in Raesfeld, Germany, in September 2012. The 9 revised papers presented together with 12 short papers were carefully reviewed and selected from numerous submissions. They are grouped into five themes that represent collaborative learning, social media analytics, conceptual and design models, formal modeling and technical approaches and collaboration support in emergency scenarios.

Multiplayer Online Games (MOGs) have become a new genre of "play culture," integrating communication and entertainment in a playful, computer-mediated environment that evolves through user interaction. This book comprehensively reviews the origins, players, and social dynamics of MOGs, as well as six major empirical research methods used in previous works to study MOGs (i.e., observation/ethnography, survey/interviews, content and discourse analysis, experiments, network analysis, and case studies). It concludes that MOGs represent a highly sophisticated, networked, multimedia and multimodal Internet technology, which can construct entertaining, simultaneous, persistent social virtual worlds for gamers. Overall, the book shows that what we can learn from MOGs is how games and gaming, as ubiquitous activities, fit into ordinary life in today’s information society, in the moments where the increased use of media as entertainment, the widespread application of networked information technologies, and participation in new social experiences intersect. Key Features: Contains pertinent knowledge about online gaming: its history, technical features, player characteristics, social dynamics, and research methods Sheds light on the potential future of online gaming, and how this would impact every aspect of our everyday lives – socially, culturally, technologically, and economically Asks promising questions based on cutting-edge research in the field of online game design and development

The emergence and widespread use personal computers and network technologies have seen the development of interest in the use of computers to support cooperative work. This volume presents the proceedings of the ninth European conference on Computer Supported Cooperative Work (CSCW). This is a multidisciplinary area that embraces the development of new technologies grounded in actual cooperative practices. These proceedings contain a collection of papers that reflect the variegated research activities in the field. The volume includes papers addressing novel interaction technologies for CSCW systems, new models and architectures for groupware systems, studies of communication and coordination among mobile actors, studies of cooperative work in complex settings, studies of groupware systems in actual use in real-world settings, and theories and techniques to support the development of cooperative applications. The papers present emerging technologies alongside new methods and approaches to the development of this important class of applications. The work in this volume represents the best of the current research and practice within CSCW. The collection of papers presented here will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibility offered by new technologies.

Schmidt and Bannon (1992) introduced the concept of common information space by contrasting it with technical conceptions of shared information: Cooperative work is not facilitated simply by the provisioning of a shared database, but rather requires the active construction by the participants of a common information space where the meanings of the shared objects are debated and resolved, at least locally and temporarily. (Schmidt and Bannon, p. 22) A CIS, then, encompasses not only the information but also the practices by which actors establish its meaning for their collective work. These negotiated understandings of the information are as important as the availability of the information itself: The actors must attempt to jointly construct a common information space which goes beyond their individual personal information spaces. . . . The common information space is negotiated and established by the actors involved. (Schmidt and Bannon, p. 28) This is not to suggest that actors’ understandings of the information are identical; they are simply “common” enough to coordinate the work. People understand how the information is relevant for their own work. Therefore, individuals engaged in different activities will have different perspectives on the same information. The work of maintaining the common information space is the work that it takes to balance and accommodate these different perspectives. A “bug” report in software development is a simple example. Software developers and quality assurance personnel have access to the same bug report information. However, access to information is not sufficient to coordinate their work.

Computer-Supported Cooperative Work (CSCW) is an interdisicplinary research area devoted to exploring the issues of designing computer-based systems that enhance the abilities of cooperating workers to coordinate and integrate their activities in an efficient, effective, and flexible manner. This rigorously selected volume represents both practical and theoretical approaches from many of the leading researchers in the field. As an interdisciplinary area of research, CSCW is characterized by bringing together widely disparate research traditions and perspectives into an arena of collaboration and contention. The selected papers reflect the diverse approaches and cultures of this multi-disciplinary field. This collection will be of interest to a wide audience - because of the huge practical import of the issues and because of the interdisciplinary nature of the problems and the solutions proposed. In particular, the volume will be of interest to researchers and professionals in computing, sociology, cognitive science, and human factors.