From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.

Through its four essential steps, A GOOD APOLOGY gives groundbreaking advice on how best to make an effective apology toward rebuilding any relationship, for readers of The Body Keeps the Score. We've all done something wrong or made a mistake or insulted someone -- even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps. An apology is a small-scale event between people, but it's enormously powerful. This comprehensive book gives readers the tools to fix their relationships, make amends, and move forward. With it, you'll fully understand the meaning and importance of this universal and timeless endeavor: a good apology.

With the increased emphasis on reducing medical errors in an emergency setting, this book will focus on patient safety within the emergency department, where preventable medical errors often occur. The book will provide both an overview of patient safety within health care—the 'culture of safety,' importance of teamwork, organizational change—and specific guidelines on issues such as medication safety, procedural complications, and clinician fatigue, to ensure quality care in the ED. Special sections discuss ED design, medication safety, and awareness of the 'culture of safety.'

This book provides a comprehensive reference guide to negotiation and mediation. Negotiation skills can be learned--everything from managing fairness and power and understanding the other side and cultural differences to decision-making, creativity, and apology. Good negotiation is best approached from a multidisciplinary perspective that combines the best of theory and practice.

This edited collection includes eleven major case studies and one general review of rhetorical contest in Australian politics. The volume showcases the variety of methods available for studying political speech, including historical, theoretical, institutional, and linguistic analyses, and demonstrates the centrality of language use to democratic politics. The chapters reveal errors in rhetorical strategy, the multiple and unstable standards for public speech in Australia, and the links between rhetoric and action. The length of Australian political speech is traversed, from pre-Federation to the Gillard minority government (2010–13), and the topics similarly range from Alfred Deakin’s nation building to Kevin Rudd’s Apology to the Stolen Generations. This fresh collection is intended to stimulate and advance the study of political rhetoric in Australia.

James E. Alston's Masterpiece 'Churches Incorporated’: A Deep Dive into Church Dynamics and Societal Impact Acclaimed author James E. Alston's groundbreaking work, 'Churches Incorporated’, is a tour de force in the exploration of the intricate dynamics of church organizations and their societal impact. This book, now available in its most refined edition, is a testament to Alston's exceptional ability to delve into complex societal issues with profound depth, originality, and a keen sense of empathy. Already gracing the shelves of major bookstores and available on online platforms, this significant work offers readers an unparalleled perspective on the operations and societal impact of church organizations. It addresses a wide array of topics, from the perplexing decline in church attendance to the psychological effects of churches on individuals, providing a comprehensive and enlightening understanding of the role of churches in today's society. James E. Alston, a seasoned author with an unwavering passion for unveiling societal truths, has a rich history of producing compelling works that challenge conventional thinking. His commitment to truth and transparency has marked him as a distinctive and respected voice in contemporary literature. 'Churches Incorporated’ is a work of non-fiction that masterfully explores the intricate dynamics within church organizations, both small and large. It provides a candid and deeply moving look at church leadership, the experiences of pastors' children, and the impact of church decisions on societal norms and mores. The book has already received glowing reviews for its insightful and thought-provoking content, with readers praising its honesty, courage, and thoughtfulness. Alston's readership spans across the globe, with his books being particularly popular among those interested in societal dynamics and religious institutions. The royalties from his books have seen a steady increase over the years, and 'Churches Incorporated' is expected to further boost these figures. In a touching tribute to Andrea Taylor-Benjamin, a percentage of this book's sales will be donated to the American Cancer Society. Alston plans to continue his exploration of societal structures in his future works. He aims to reach a wider audience and contribute significantly to societal discourse through his writings. "I am thrilled to share 'Churches Incorporated' with my readers. It's a culmination of extensive research and deep reflection on the role of church organizations in our society," said Alston. Readers are encouraged to purchase the best version of 'Churches Incorporated’ from their preferred bookstore or online platform. For more information about James E. Alston and his works, visit his official website or follow him on social media. James E. Alston is a renowned author known for his insightful works on societal structures. His books are widely read and have contributed significantly to societal discourse. For press inquiries, please contact his PR representative, Matthew Coleman at 650 600 9627 or email him at mcoleman@pagevisionpress.com

RELATIONSHIPS ARE COMPLICATED. THEY SHOULD COME WITH A MANUAL. THIS IS IT! You cannot create a relationship with a focus on you and your way. A relationship isn't about your partner and their way. A relationship is about US and Our Way. Every day we make choices. Will those choices strengthen our relationship or weaken it? What can I do as an individual to improve our relationship? What can my partner and I do together to improve our relationship? This manual will answer these questions, and many more, by providing you with essential ideas and practical skills for creating and participating in a healthy relationship.

This book aims to bridge the gap between what are generally referred to as ‘top-down’ and ‘bottom-up’ approaches to peacebuilding. After the experience of a physical and psychological trauma, the period of individual healing and recovery is intertwined with political and social reconciliation. The prospects for social and political reconciliation are undermined when a ‘top-down’ approach is favoured over the ‘bottom-up strategy’- the prioritization of structural stability over societal well-being. Peacebuilding, Memory and Reconciliation explores the inextricable link between psychological recovery and socio-political reconciliation, and the political issues that dominate this relationship. Through an examination of the construction of social narratives about or for peace, the text offers a new perspective on peacebuilding, which challenges and questions the very nature of the dichotomy between ‘top-down’ and ‘bottom-up’ approaches. This book will be of much interest to students of peacebuilding, peace and conflict studies, social psychology, political science and IR in general.