This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

"This book offers cutting edge approaches for the provision of quality of service in wireless local area networks"--Provided by publisher.

Mobile ad-hoc networks have attracted considerable attention and interest from the commercial sector as well as the standards community. Many new ad-hoc networking applications have been conceived to help enable new commercial and personal communication beyond the domain of tactical networks, including personal area networking, home networking, law enforcement operations, search and rescue operations, commercial and educational applications, and sensor networks. Emerging Technologies in Wireless Ad-hoc Networks: Applications and Future Development provides the rationale, state-of-the-art studies and practical applications, proof-of-concepts, experimental studies, and future development on the use of emerging technologies in wireless ad-hoc networks. In addition, this work explores emerging wireless ad hoc technologies based on communication coverage areas: body sensor networks, personal area networks, local area networks, and metropolitan area networks and their applications in critical sectors, for example, agriculture, environment, public health and public transportation.

Based on cutting-edge research projects in the field, this book (part of a comprehensive 4-volume series) provides the latest details and covers the most impactful aspects of mobile, wireless, and broadband communications development. These books present key systems and enabling technologies in a clear and accessible manner, offering you a detailed roadmap the future evolution of next generation communications. Other volumes cover Networks, Services and Applications; Reconfigurability; and Ad Hoc Networks.

It isour greatpleasureto welcomeyouto the SecondInternationalWorkshopon Future Multimedia Networking (FMN). Following the ?rst successful workshop (held in Cardi?, Wales) in 2008, this year’s workshop continues the tradition of being a premier forum that gives researchers and practitioners a unique - portunity to share their experiences and discuss state-of-the-art research results and major recent accomplishments in the area of multimedia networking. In recent years, real-time multimedia services have contributed extensively to our life experience and are expected to be among the most important applications in the future Internet. The management of content distribution services and the e?cient deliveryof real-timemultimedia servicesoverdiverseand heterogeneous wired and wireless systems remain a signi?cant challenge for future multimedia networking systems. This year’s workshop focused on various aspects of mul- media systems, content networking, and autonomous communication. A speci?c emphasis was placed on upcoming autonomic content networks and technologies that contribute to their development. The call for papers attracted 64 submissions from 32 countries for the main workshop. The Program Committee accepted 16 papers (an acceptance rate of 25%) that cover a range of topics, including wireless and ad-hoc networks in autonomic content networking, streaming and voice services, group and mul- party services, and quality in video and Internet services. This year we also had a Demonstration Session on Future Multimedia Networking for which 12 papers wereacceptedoutofsubmissionsreceivedfromover15countries. Itisoursincere hope that the proceedings of this workshop will serve as a valuable reference for multimedia researchers and developers.

With over four billion subscribers Worldwide, GSM/EDGE is by far the World's most successful communications technology of all time. Ubiquitous, deployed in every country of the World, except in Japan and South Korea, GSM/EDGE is the result of a continued evolution that has spanned over two decades. A leading team of experts from Nokia, Nokia Siemens Networks and Instituto Nokia de Tecnologia, guide you from the history of GSM standardization to the cutting-edge techniques in the latest 3GPP releases. Covering 3GPP Release 7 and Release 8, and addressing their motivation and detailing their concepts, this book also offers insights into further steps in evolution from Release 9 and beyond. GSM/EDGE: Evolution and Performance allows you to keep apace with all of the new developments that have occurred in 3GPP on the GSM standard since the introduction of EDGE: Covers all the key aspects of GSM/EDGE Evolution from Release 7 until Release 9 in a systematic manner. Features performance evaluations derived from leading-edge simulation tools and field trials. Addresses network optimization techniques and environmental aspects. Written by leading experts in the field of GSM/EDGE evolution and standardisation. Contributors from Nokia, NSN, Helsinki University of Technology and Instituto Nokia de Tecnologia.

This comprehensive volume provides state-of-the art guidance on Quality of Service (QoS) and Quality of end-user Experience (QoE) management in UMTS cellular systems, tackling planning, provisioning, monitoring and optimisation issues in a single accessible resource. In addition, a detailed discussion is provided on service applications, QoS concept, architecture and functions in access, packet & circuit switched core and backbone networks. Defines and explains the differences between QoS and QoE, and end-to-end concept, based on the premise that it is the end-user who is the ultimate beneficiary of QoS. Covers QoS and QoE issues related to present and forthcoming service applications, including multimedia messaging service (MMS), Video Sharing (VS), content download, business connectivity, Push to talk over Cellular (PoC), Voice over IP (VoIP), presence, instant messaging, gaming, streaming and browsing. Presents QoS concepts and architecture as defined in 3GPP Releases 97/98, 99, 5, 6, and 7, and provides a comprehensive description of protocols and packet data transfer across WCDMA evolved and (E)GPRS networks. Discusses service driven radio network planning aspects for (E)GPRS and WCDMA. Includes three detailed chapters covering concepts, means and methods for QoS provisioning, QoS & QoE performance monitoring and optimisation. This book is aimed at operators, vendors, deployers, consultants and managers specialising in the research, development, implementation, marketing and sales of products and tools for QoS and QoE management in UMTS networks. It will also be of interest to postgraduate students and researchers in the field of telecommunications and specialising in UMTS QoS and QoE principles and practices.

Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.

"This book advances the understanding of management methods, information technology, and their joint application in business processes"--Provided by publisher.

Contains the latest research, case studies, theories, and methodologies within the field of wireless technologies.