Now in this fourth edition, the Facilities Management Handbook has been fully updated from the acclaimed previous editions, continuing its status as an invaluable resource to those working in facilities management, whether just starting out or as seasoned campaigners and practitioners. Information is presented in a clear and logical way, offering easy-to-find advice and best practice information that’s essential in guaranteeing the safe, efficient and cost-effective running of any facilities function. Many sections have been completely revised, such as the chapters on complying with health and safety and property law. Other information on workplace facilities has been brought completely up to date in line with legal compliance and strategic policies to create a reliable and accurate overview of the role of today’s facilities manager. This up-to-date and revised handbook will be a key guide for the changing times that are ahead.

The wide-ranging umbrella of facility management covers everything from technology systems to disaster recover planning to zoning compliance…and that’s just getting started. Facilities management is a multidisciplinary function that requires a deep knowledge of the entire business and physical planning cycle. Undoubtedly, the sheer scope of duties requires a far-reaching reference for staying abreast of the latest innovations and best practices. The Facility Management Handbook is the answer. This guide shares insightful overviews, case studies, and practical guidelines that pave the way for successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more. The thoroughly revised fourth edition examines cutting-edge technologies and includes new information on: Building Information Modeling (BIM) Contracting and project management methods FASB and IASB requirements Distributed working Sustainability reporting and more The Facility Management Handbook is the one-stop resource every facility manager must have to master a broad scope of duties while staying current on innovations and best practices.

Facilities Management Handbook was written from practical experience to con solidate, under one cover, all the necessary information at an adequate depth to guide you effectively through the intricacies of a project that may begin with site search, progress through leasing, new building construction or remodeling, and on to oc cupancy. This is not a theoretical exposition, but instead is a practical approach based on 30 years experience with every aspect of the material covered. These methods and concepts have been successfully used in actual situations. The book's purpose is to bring together, in one handy volume, information usually found in separate, specialized, technical publications, in an easy-to-read style readily comprehensible and usable by both technical and nontechnical people. It was written to serve anyone responsible for building design and construction, facilities manage ment and operations, and real estate leasing; particularly building owners and managers, industrial, commercial, and institutional facilities department personnel, plant engineering, and real estate departments. It could also be valuable to students and others planning careers in these fields. The book provides necessary information to assist sales personnel handling products and services serving the need of the above.

Facilities @ Management Reference work describing the evolution of Facilities Management from a global perspective as experienced by the leaders in the field With valuable insights from over fifty diverse contributors from all around the world, Facilities @ Management: Concept, Realization, Vision - A Global Perspective describes the evolution of the Facilities Management (FM) internationally, discussing the past, present, and future of a profession that has grown significantly over the last forty years. The contributors are made up of industry professionals, many of whom are the founders of the profession, and members from academia teaching future FM leaders. This edited work is a Facilities Management anthology, with a focus on reviewing the origin of the industry through best practices and lessons learned from some of the sharpest minds in the field. Facilities @ Management: Concept, Realization, Vision - A Global Perspective includes information on: Handling legal compliance, strategic policies, and overall best practices to ensure a successful career in the field Understanding practical guidance for the role of Facilities Management in the world’s biggest challenges, including sustainability and climate change Building systems and equipment through strong technical knowledge, project management, and communication and interpersonal skills Managing a diverse range of stakeholders and contractors and adapting to changing technologies, regulatory requirements, and socio-political and ecological challenges With unique firsthand insight, including case studies, from thought leaders in FM from 16 countries around the world, this book is ideal for practicing FM professionals as well as students and researchers involved in the field.

Discover why and how to use facility assets to achieve business goals and strategies by aligning them as a resource.

This book describes the latest methods and tools for the management of information within facility management services and explains how it is possible to collect, organize, and use information over the life cycle of a building in order to optimize the integration of these services and improve the efficiency of processes. The coverage includes presentation and analysis of basic concepts, procedures, and international standards in the development and management of real estate inventories, building registries, and information systems for facility management. Models of strategic management are discussed and the functions and roles of the strategic management center, explained. Detailed attention is also devoted to building information modeling (BIM) for facility management and potential interactions between information systems and BIM applications. Criteria for evaluating information system performance are identified, and guidelines of value in developing technical specifications for facility management services are proposed. The book will aid clients and facility managers in ensuring that information bases are effectively compiled and used in order to enhance building maintenance and facility management.

This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client’s goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs.

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. As future managers, it is imperative that students have a sound basic knowledge of property and the various resources, systems and services associated with it. Covering important contemporary subjects such as sustainable planning and environmental management, this book considers the planning, development and management of facilities operations from several key perspectives, drawing upon the expertise of complementary experts in the design, management and development of THE facilities.