A fresh and timely approach to nurturing wise, resilient, and flexible leadership in a world of growing complexity Leaders tend to obstinately stick to the leadership style that brought them most success in the past, usually one of two extreme styles: functional leadership that focuses on operational excellence or smart leadership that focuses on growth. When a leader's focus is too functional, the organization becomes introverted and can focus too much on bottom-line profitability while missing out on top-line growth opportunities. But when leaders focus too much on smart leadership, the organization may experience quick growth but lose its effectiveness quickly. From Smart to Wise offers a new approach that balances the two styles to achieve a form of wise leadership that is both functional and smart. Drawing on inspiring real-life stories of historical and contemporary wise leaders such as Bill Gates, Warren Buffet, and even Mahatma Gandhi, the authors identify six characteristics of wise leaders and offer a practical framework to help readers develop their own style of wise leadership. A timely and innovative approach to leadership Written by noted speakers who conduct dozens of keynote speeches and workshops, training thousands of people annually

Good and smart decisions should be distinguished from wise decision-making — especially in the age of artificial intelligence (AI) where algorithms are increasingly used to automate business processes or to augment the accuracy and speed of decisions. This book argues why specific forms of intelligence as well as consciousness and enhanced conscience are crucial to make wise decisions — with consciousness to be clearly distinguished from intelligence. It also addresses why machine learning and smart computers (AI) are plausibly able to make 'smart' (and thus to a certain extent 'intelligent') decisions but definitely unable to help us to become wiser. In essence, optimizing a desired output in a business context will require a balanced approach with cognitive awareness and ethical reflection — synthesizing intuitive and algorithmic thinking — encompassing short-term profit and longer-term envisioning, and aiming to optimize created and captured value for shareholders while taking the concerns of those who have a real stake in the organization seriously. If business is about creating and sharing value in a future that is both 'digital' and 'relational', then innovative technologies like AI will play an increasingly important role. Consequently, mindful executives and their responsible boards therefore need to acknowledge the limitations of AI in business — especially when the uncertain future is estimated to be rather volatile or ambiguous than stable.

In a world where tiny fingers are as familiar with touchscreens as they are with crayons, ensuring our children’s safety online has never been more crucial. From Street‐smart to Web‐wise®: A Cyber Safety Training Program Built for Teachers and Designed for Children isn’t just another book – it’s a passionate call to action for teachers and a roadmap to navigate the digital landscape safely, with confidence and care. Written by authors who are recognized experts in their respective fields, this accessible manual is a timely resource for educators. Dive into engaging content that illuminates the importance of cyber safety, not only in our classrooms but extending into the global community. Each chapter is filled with practical examples, stimulating discussion points, and ready‐to‐use lesson plans tailored for students in kindergarten through second grade. Regardless of your technology skill level, this book will provide you with the guidance and the tools you need to make student cyber‐safety awareness practical, fun, and impactful. As parents partner with educators to create cyber‐secure spaces, this book stands as a framework of commitment to that partnership. It’s a testament to taking proactive steps in equipping our young learners with the awareness and skills they need to tread the digital world securely. By choosing From Street‐smart to Web‐wise®: A Cyber Safety Training Program Built for Teachers and Designed for Children, you position yourself at the forefront of educational guardianship, championing a future where our children can explore, learn, and grow online without fear. Join us on this journey to empower the next generation—one click at a time!

Deeper City is the first major application of new thinking on ‘deeper complexity’, applied to grand challenges such as runaway urbanization, climate change and rising inequality. The author provides a new framework for the collective intelligence – the capacity for learning and synergy – in many-layered cities, technologies, economies, ecologies and political systems. The key is in synergistic mapping and design, which can move beyond smart ‘winner-takes-all’ competition, towards wiser human systems of cooperation where ‘winners-are-all’. Forty distinct pathways ‘from smart to wise’ are mapped in Deeper City and presented for strategic action, ranging from local neighbourhoods to global finance. As an atlas of the future, and resource library of pathway mappings, this book expands on the author’s previous work, City-Region 2020. From a decade of development and testing, Deeper City combines visual thinking with a narrative style and practical guidance. This book will be indispensable for those seeking a sustainable future – students, politicians, planners, systems designers, activists, engineers and researchers. A new postscript looks at how these methods can work with respect to the 2020 pandemic, and asks, ‘How can we turn crisis towards transformation?'

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

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