The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.

Prepare for VTNE success! Review Questions and Answers for Veterinary Technicians, 6th Edition provides 5,000 VTNE-style questions that have been reviewed and updated to reflect the latest changes to the Veterinary Technician National Examination. The book begins with multiple-choice questions on basic knowledge, including anatomy and physiology, hospital management, calculations, and terminology. It continues with a Q&A review of core subjects such as pharmacology, surgical nursing, laboratory procedures, diagnostic imaging, and pain management. Written by veterinary technology educator Heather Prendergast, this review includes an Evolve website allowing you to create customized, timed practice exams that mirror the VTNE experience. More than 5,000 multiple-choice questions are rigorously reviewed, mirror the type of questions found on the VTNE, and are designed to test factual knowledge, reasoning skills, and clinical judgment. Detailed rationales are included in the print text and on the Evolve website, reinforcing student knowledge and providing the reasoning behind answers. Organization of the book into primary subject areas reflects the latest version of the VTNE. Customized exam generator on Evolve offers a simulated test-taking experience with customized practice tests and timed practice exams with instant feedback and extended rationales. NEW! More than 200 new questions are added to this edition.

- Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Master the role and responsibilities of the veterinary assistant! From respected veterinary educator Margi Sirois, Elsevier’s Veterinary Assisting Textbook, 3rd Edition covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. With this comprehensive textbook students will learn to assist in laboratory and radiographic procedures, properly restrain animals, set up equipment and supplies, clean and maintain practice facilities, feed and exercise patients, collect samples, handle and dispense medications, groom patients, and record keeping. Updated content reflects the latest advances in veterinary assisting procedures, and new images illustrate key tasks. Comprehensive coverage provides details on the tasks performed by veterinary assistants, and covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. Step-by-step instructions and hundreds of full-color photographs show veterinary assisting tasks and clarify key concepts. Information on office procedures and client relations prepares you to be involved in many of the business aspects of veterinary practice and to work closely with management staff. Coverage of the workflow in a veterinary practice helps you understand your role as well as the roles of all the other members of the veterinary health care team. Critical Concept boxes highlight important points and provide useful tips to improve your knowledge and skills. A student workbook provides activities to help you apply concepts to veterinary practice, including definitions of key terms, review questions, crossword puzzles, illustration labeling, sample cases, and clinical applications. Available separately. NEW! Completely updated content throughout reflects the latest advances in veterinary assisting procedures for improved patient service. NEW! Fear-free handling coverage now included in Chapter 6: Animal Behavior and Restraint. NEW! Poultry Care section added to Chapter 13: Large Animal Nursing and Husbandry. NEW and UPDATED! Additional and revised images throughout accurately illustrate key veterinary assisting tasks.

Prepare for the role and responsibilities of the veterinary assistant! Elsevier's Veterinary Assisting Textbook, 4th Edition, covers everything you need to know to pass the Approved Veterinary Assistant (AVA) Exam and succeed in clinical practice. NAVTA-approved guidelines help in learning to assist in laboratory and radiographic procedures, properly restraining animals, setting up equipment and supplies, cleaning and maintaining practice facilities, feeding and exercising patients, collecting samples, handling and dispensing medications, grooming patients, and record keeping. Updated content reflects the latest Fear-FreeTM handling techniques and the veterinary assistant's role in helping owners through pet loss. - NEW! Hospice, Grief, and Pet Loss chapter discusses the human-animal bond, stages of grief, and other principles of the veterinary assistant's role in helping the owner through pet loss. - EXPANDED! Behavior content includes the latest Fear-FreeTM handling methods. - NEW! Practice quizzes on the companion Evolve website allow you to test your understanding of key concepts. - UPDATED! Drug information covers the newest pharmacologic agents and their uses, adverse side effects, and dosage forms. - UPDATED! Infection control and vaccination coverage keeps you up to date with the latest guidelines and protocols. - Comprehensive coverage provides everything you need to prepare for the Approved Veterinary Assistant (AVA) certification exam. - Step-by-step instructions and hundreds of colorful photographs clearly break down veterinary assisting tasks and clarify essential information. - Discussion of office procedures and client relations prepares you for the business aspects of veterinary practice and how to work closely with management staff. - User-friendly features in each chapter include learning objectives, a chapter outline, and key terms, and an emphasis on the concepts you are expected to learn. - Coverage of the workflow in a veterinary practice clarifies the role of the veterinary assistant in relation to all other members of the veterinary healthcare team. - Critical Concept boxes provide useful tips to improve your knowledge and skills.

- NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

Prepare for veterinary technician credentialing examinations and clinical practice with Principles and Practice of Veterinary Technology, 4th Edition. Reorganized and updated with the latest advances in the field, this comprehensive text helps you develop strong critical thinking and independent work skills. It includes expanded coverage of complementary medicine, critical care, pet health insurance, and toxicology. More than 80 step-by-step procedures throughout the text emphasize your roles and responsibilities for all AVMA-required psychomotor techniques. Plus, dozens of summary tables and boxes make it easy to find key information. Updated companion site with varying questions provide you with additional modes of study. Step-by-step procedures help you learn the essential skills required to become a successful veterinary technician. Summary tables and boxes condense key information to make complex material easier to understand. Clinical discussion of the role of the technician allows you to focus on your responsibilities in every aspect of practice. NEW! Expanded coverage of complementary medicine, critical care, pet health insurance, and toxicology reflect advances in veterinary technology. NEW! Review questions throughout text help you to understand and retain core concepts.

This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.

Vols. for 1915-49 and 1956- include the Proceedings of the annual meeting of the association.

Behavior Problems of the Dog & Cat, 4th Edition retains the highly practical approach that has proved so successful in previous editions, offering diagnostic guidelines, preventive advice, treatment guidelines and charts, case examples, client forms and handouts, and product and resource suggestions, along with details on the use of drugs and natural supplements to help optimize the behavior services offered in practice. - Step-by-step guidelines describe how to collect a patient history, perform a thorough physical examination, conduct diagnostic testing, formulate differential diagnoses, select treatment, and monitor the patients' responses. - Background information describes how dog and cat behavior problems arise and how they can be prevented. - Coverage of behavior modification techniques provides you with a clear understanding of suggested treatment as well as the use of drugs, products, pheromones, surgery, diet, and alternative therapies. - Content on behavioral genetics explores this rapidly growing and advancing field and includes new therapeutic approaches for cognitive decline. - Case studies illustrate real-life clinical situations. - Easy-access treatment tables provide at-a-glance solutions to common behavior problems. - Useful appendices include treatment protocols as well as the drug information and dosages that make effective prescribing easy. - NEW! Many hot new topics are covered, including fear, anxiety, and stress and their effects on health and behavior, as well as pain and behavior, the psychobiological approach to veterinary behavior assessment, and pets and the family dynamic. - NEW! Updated chapter content is extensively augmented or completely rewritten by new authors, making this more than just a new edition – it's a new book! - NEW! eBook version is included with print purchase which allows access to all of the text, figures, and references, with the ability to search, customize content, make notes and highlights, and have content read aloud. Online access also includes handouts and forms, drug dosing, and a comprehensive directory of resources.