A renowned business and communication expert demonstrates 8 key ways to create enduring connections with friends, customers, co-workers . . . and even kids! Whether you work in marketing and sales or in customer service . . . are a CEO or a stay-at-home mom, the ability to effectively connect with the needs of others dramatically affects your productivity, effectiveness, and motivation. This is your one-stop guidebook for all the information you need to communicate effectively and build lasting personal and professional relationships today, next week, and next year. Relationships are critical to success and happiness. This book, written by one of only 525 Certified Speaking Professionals in the world, will give you skills you need to turn your encounters with contacts, acquaintances, and even family members, into enduring connections. "A useful reminder of what we all need to make our lives and our businesses work better: communication, openness and sincerity. It's so easy to lose touch with these concepts in a busy, stressful day, but Sanow and Strauss make a compelling argument that it's worth it to make the effort.” —The Washington Post

For one-semester freshman/sophomore-level courses in Technical Writing; and an excellent reference for any course that requires technical writing. Using a reader-friendly approach that is incremental and cumulative, this short, uncluttered guide to technical writing shows students how to take the structures, patterns, and strategies of writing learned in a Basic Composition course (summary, process, analysis, and persuasion) and apply them in different kinds of technical documents. Direct practical explanations, copious real-world examples, and a variety of "role-playing" exercises lead students through the process of document production and assessment or what the author calls "transactional" writing: getting another person to read one's material, presenting such material clearly and accurately, and adhering to standards of format acceptable in the field. Unlike most other texts (which focus on the writing needs in the executive domain of the major corporation only), this guide covers a variety of non-corporate working environments that also require skill in technical communications (e.g., social service agencies, institutions, and small businesses).

Part of a five-level interactive topic-based English-as-a-second-language series for adult learners ranging from the beginning-literacy level to the high-intermediate level.