A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

This new Vault guide to Flight Attendant Careers provides the inside scoop on everything from training programs and unions to crew schedules and perks for this exciting career.

A comprehensive resource to resolving difficult airline complaints. This guide helps you file your airline complaint in small claims court on your own without paying astronomical attorney and court fees. If you've suffered from airline abuse and have had your plea ignored, this is the right book for you. Don't settle for puny vouchers they send you. Get the compensation you deserve. Have You Ever: Had your airline complaints rejected or ignored? Experienced a big delay and as a result missed a connection? Had lost or damaged luggage and received no or very little compensation? Been stranded at the airport for a long time and didn't receive compensation? Been discriminated against or mistreated by airline staff? Been ignored or abused due to irresponsible airline staff behavior? Been "bumped" off a flight even when you didn't volunteer & received nothing for it? Been troubled by the airlines in any way and not gotten compensated for it? Just wanted to sue the airline but didn't know where to start? If you said YES to any of the above and have a claim or airline complaints against the airline company you traveled you MUST read this book. This hot selling book will teach you how to sue an airline by filing your own airline complaints, get legally compensated what you deserve and show that you will not tolerate airline abuse.