Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.

Nowadays, a considerable amount of evaluation work is implemented internally—both nationally and across the world. As such, it is exceedingly important for evaluators and organizations to be aware of the issues in designing and implementing internal evaluation to realize its potential for enhancing organizational growth, competitive advantage, and social impact. This issue includes perspectives on internal evaluation from experienced evaluation practitioners from different fields and organizations who share theoretical and practical examples and case studies in promoting and conducting internal evaluation. The chapters: Highlight societal and organizational changes that have shaped the current trends in internal evaluation Discuss foundational issues in internal evaluation Provide rich illustrations of internal evaluation practice in different settings with diverse foci (customer-driven vision and a results-based orientation for evaluation, accountability and development, and building evaluation capacity). This is the 132nd volume of the Jossey-Bass quarterly report series New Directions for Evaluation, an official publication of the American Evaluation Association.

Abstracts of dissertations available on microfilm or as xerographic reproductions.

Describes programme evaluation as an activity that organisations do to find out how well human services serve people in need. Demonstrates that evaluations are performed for a variety of reasons and, when conducted cooperatively, can serve to improve programs and thus quality of life. Uses case studies to illustrate different uses of program evaluations.

Based on rigorous research funded by the Packard Foundation, Foundations and Evaluation provides a state-of-the-art guide to the practice of evaluation in the foundation world. The book presents contributions from all the leading thinkers in the field of evaluation and promotes and advances the critical uses of evaluation within the foundation context. This intellectual groundwork promises to make a lasting difference in the effectiveness of philanthropic efforts throughout the world.

Offers advice on how to best land an international job.