This volume offers empirically based insights and findings on the question of how human service organizations are reacting to the increasing need for greater impact, effectiveness, and performance. As demand for increased impact outstrips our knowledge of how best to achieve these goals, the book’s contributors discuss the innovative strategies being used to ensure that multiplex goals are being met and the degree to which client and staff concerns are being sacrificed for the organizational bottom line. Taken together, these discussions demonstrate that specific management strategies and collaboration based on trust and consideration of mission may help improve the quality of some services; however, many of the pressures which organizations and managers experience are resulting in lower staff morale, compromised missions, and inefficiencies. This book will be of interest to those researching human service agencies, as well as those with a broader concern for how organizations react to doing more with less. This book was originally published as a special issue of the Human Service Organizations journal.

Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.

Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial success. Authors Ralph Brody and Murali Nair dissect and diagnose common workplace dilemmas, offering current and future managers the skills to implement positive changes in organizations large and small. Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.

This new edition looks at the many recent changes in the arena of Human Sevices Organizations.

Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, training top management personnel, training middle managers and staff, and selecting an implementation strategy. All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs who are interested in the basics of TQM.

Improve your organization’s performance for the well-being of your clients! Organizational and Structural Dilemmas in Nonprofit Human Service Organizations explores the common pitfalls that plague nonprofit human service organizations and cause them to fail in their missions. In this book, leading scholars analyze and evaluate the inherent difficulties that impede effectiveness in these organizations. With this wide-ranging body of knowledge, research findings, and information, you will be able to identify key areas in your organization that may become troublesome at a later date and prevent them from deteriorating. This valuable tool also includes advice and suggestions for repairing detrimental situations that have already occurred or are taking place. The book supplies solutions for repairing or preventing any permanent damage to your organization’s structure, value, or reputation. Organizational and Structural Dilemmas in Nonprofit Human Service Organizations will help you set successful long-term strategies for your organization, despite changes in laws, programs, and public sentiment. With this book, you will learn more about: the changing identity of federated community service organizations the role of congregations as social service providers volunteer and paid staff relations the implications of welfare-to-work programs the cycles of public sentiment as expressed through the media the issue of nonprofit executive misbehavior the preferences of social work graduates for employment in various sectors of the welfare economy such as for-profit as opposed to nonprofit the differences between for-profit and nonprofit organizations

From Simon & Schuster, Changing Human Service Organizations is George Brager and Stephen Holloway's exploration of politics and practice. Changing Human Service Organizations is concerned with the process of planned change with human service organizations. It's focus is on innovation initiated by staff at the lower and middle levels of hierarchy of the organization they wish to alter.

"It has been 17 years since the first edition of Navigating Human Service Organizations (Navigating) was published-and about twenty years since the Margaret Gibelman began working on a unique and engaging textbook that has been used in many dozens of classrooms. I did not participate in the initial writing of the book, I joined the project later. Yet shorty after it was released, I reviewed it for possible adoption for a practice class, so can semi-dispassionately reflect upon the initial notes I made about the latest book of the director of the doctoral program from which I graduated"--