WHATEVER HAPPENED TO "PLEASE" AND "THANK YOU"? ​We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: this speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications. But manners and etiquette can be a powerful tool for business and sales success. It Begins with Please and Doesn't End with Thank You will show you how to regain those tools and techniques of bygone eras and update them for the digital today. This how-to guide and go-to resource takes the concepts of "please" and "thank you" into every realm where you engage with clients and prospects-from your first hellos and emails, phone and video calls, to conference rooms and restaurants. With his "return to the personal" philosophy, sales veteran Edwin P. Baldry breaks down the practices, principles, and protocols for successful business dealings and relationship-building. Via tips, tools, and humorous tales, Baldry shows how to tap into the often-overlooked power of manners to improve your business relationships, and how to transfer etiquette into sales performance.

Legacy of the Keys is a trilogy. "Book One, Guardian of the Holy Keys" is an action adventure novel in manner of Dan Brown's book, "Angels and Demons". It is filled with marvelous characters, intriguing dialogue and an engrossing storyline. Nearing the end of the Dark Ages, the lust for power and wealth ran rampant through the halls of the Vatican. The most powerful families struggled for this power. After the murder of the reigning pope, a lowly priest was elected. Realizing that no one man should have such power, he hides the keys that were handed down from St. Peter to each pope. Centuries later his namesake finds a manuscript hidden in the papal apartments giving the location of one of the keys hidden in the archives. The key is stolen, evil is once again unleashed, and the lust for power and wealth is rampant as one of the cardinals makes a play for the ultimate power the keys hold. Book Two ...coming in the spring of 2014.

Five years since the apostolic exhortation on love in the family – Amoris Laetitia – first appeared, it has lost none of its relevance and urgency. For Pope Francis this anniversary offers “an opportunity to focus more closely on the contents of the document”. In an open and frank dialogue, the authors of this book accept the challenge to explore and develop insights and paths for theological ethics, pastoral theology and ministry, counseling, education and spirituality as drawn out in the exhortation. They focus particularly on the conjugal covenant as a “unique love of friendship” and as the basis for family life, one where the upbringing of children is geared to “growing in love”. From this perspective, topics such as responsible parenthood, indissolubility, separation and divorce receive rightful consideration. Other intimate relationships and modes of living together are discussed critically and qualitatively. Inspired by the “logic of mercy and discernment” in Amoris Laetitia, stepping stones for a pastoral ethics of growth towards “enduring love”, that do not circumvent the differences with marriage, are laid down. This book arose out of numerous and extensive conversations between bishop Johan Bonny, professor Roger Burggraeve SDB and journalist Ilse Van Halst. Sprung out of dialogue, it desires to continue the dialogue and process of discernment. It invites to participate all who are involved in theological ethics and pastoral theology, sexuality and family studies, religious education and youth catechesis, marriage and family life ministry, couple therapy, training programs for parents on love and sex education, support groups for separated and divorced… and all those in Church and society looking for sustainable love.

Many pastors and lay counselors have had minimal training in clinical methods of grief and trauma counseling. The Complete Guide to Crisis and Trauma Counseling is a biblical, practical guide to pastoral counseling written by one of the most respected Christian therapists of our time. Dr. H. Norman Wright brings more than forty years of clinical and classroom experience to this topic. He shares real-life dialogues from his decades in private practice to demonstrate healthy, healing counseling sessions. Readers will learn how to counsel and coach both believers and nonbelievers who are in crisis, how to walk alongside them through the hours, weeks, and months following their trauma, and how to help them find the path to complete restoration.

From the National Book Award–⁠winning author of Interior Chinatown, comes a hilarious, heartbreaking, and utterly original collection of short stories. A big-box store employee is confronted by a zombie during the graveyard shift, a problem that pales in comparison to his inability to ask a coworker out on a date . . . A fighter leads his band of virtual warriors, thieves, and wizards across a deadly computer-generated landscape, but does he have what it takes to be a hero? . . . A company outsources grief for profit, its slogan: “Don’t feel like having a bad day? Let someone else have it for you.” Drawing from both pop culture and science, Charles Yu is a brilliant observer of contemporary society, and in Sorry Please Thank You he fills his stories with equal parts laugh-out-loud humor and piercing insight into the human condition. He has already garnered comparisons to such masters as Kurt Vonnegut and Douglas Adams, and in this new collection we have resounding proof that he has arrived (via a wormhole in space-time) as a major new voice in American fiction.

In Please Don’t Say You’re Sorry, marriage-loving divorce attorney, Nicole Sodoma shows up with empowering advice to help you sustain a real and happy marriage, recognize when that’s just not possible, and know what to expect and do from there. What’s more, she does it with a generous dose of humor to remind you that you can and will laugh again. When marriage-loving divorce attorney Nicole Sodoma ended her thirteen-year marriage, she found herself seated in a symphony of sympathies and quickly began to question why people say “congratulations” when we marry and “I’m sorry” when we divorce. There’s no denying that divorce sucks. You've invested years in a relationship. Then it what feels like the blink of an eye, everything has changed and you are faced with more resolution options than New Year's Eve. The journey can be wholly overwhelming, but it doesn’t have to be the worst thing that’s ever happened to you. Choice will be your ally. As the child of a blended family of divorced parents, a now "unmarried" woman, and a veteran family law attorney, Nicole Sodoma knows divorce. In Please Don't Say You're Sorry, she serves up both humorous and decidedly unfunny realities of marriage and divorce alongside empowering insights for finding your way through either. From hard truths about the unintended consequences of ending a marriage to relatable tales from divorces past, Nicole's communication style will help you feel deeply understood as you try to render those seemingly impossible decisions. Whether you are looking for advice on how to better your marriage, are considering separation, or find yourself knee-deep in divorce, this book has something for you. Today is the first day of the rest of your life, and now you’ve got a badass no-holds-barred divorce attorney by your side.

Celebrate special days and themes August to December with the creative ideas in this 320-page book--bulletin boards, teacher helps, reproducible student activities, resource lists, parents' letters and much, much more! Plus a CD-ROM (print books) or .zip file (eBooks) chock-full of clip art. A valuable resource to keep close at all times!

Bad to the bone…in all the right ways A brilliant civil lawyer, David Hennings has always been the outsider—at odds with his wealthy family, shunning relationships, defying convention as a sexy leather-jacketed biker. Which is why sculptor Amanda LeBlanc agrees to his request to reconstruct a skull from a cold case murder. The instant heat between them is scorching. But once Amanda takes the job and gets too close to the rebellious attorney, her carefully balanced life is upended by a series of methodical attacks. Someone doesn't want her to finish the job. Now David will risk everything not to lose the woman he unknowingly put in jeopardy.