SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities that were introduced with Tivoli's process automation engine V7.5. These use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager. In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when the Migration Manager is used. We strongly suggest that you read Chapter 1, "Migration strategy" on page 1 first before reading the other chapters. This chapter give syou a good foundation for all of the migration scenarios that are covered in the book. This book is a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another by using the Migration Manager.

Addressing some of the more common issues that are encountered by users, this IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices. --

IBM® SmartCloud® Virtual Storage Center provides efficient virtualization and management of heterogeneous storage systems. It facilitates migration to an agile cloud architecture that can optimize storage availability and performance, while helping to reduce costs. IBM SmartCloud Virtual Storage Center (VSC) helps convert existing storage to IBM Smarter Storage, providing more room for data growth and simplified storage administration. This IBM Redbooks® publication gives an overview of the concepts of software-defined environment (SDE) and software-defined storage (SDS), and how they work together with VSC. It explores the architecture, components, and interfaces, providing details of VSC and how to use it. It also includes practical scenarios and use cases, helpful for client VSC business environments, with a focus on the following topics: Introductory concepts VSC components and available integrations Storage management component of VSC Storage virtualization component of VSC Application aware data protection component of VSC VSC storage provisioning VSC storage optimization This book is primarily for storage administrators, users who are responsible for maintaining IT and business infrastructures, and anyone who wants to learn more about IBM SmartCloud Virtual Storage Center.