Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.

World's biggest collection of reader-written, shop-tested, photo-illustrated woodworking tips and techniques. One, two or three to a page. 730 total, more available in recent issues.

The Button Therapy Book is a practical cognitive counseling manual for mental health professionals and a psychological self-help book designed to: Help you identify, modify, and eliminate your Buttons that trigger stress and distress in your life. Help you identify potentially troublesome cognitions related to your thinking styles such as "black and white thinking"; should messages such as "I should do everything perfectly"; self-defeating core beliefs such as "I am a victim of life's circumstances"; and defense mechanisms such as denial and rationalization. Includes the Cognitive Self-Assessment Inventory (CSAI) to help you identify your troublesome cognitions and Buttons. Includes the Motivational States Inventory (MSI) to help you determine which of the six motivational states is associated with your Buttons that get pushed. Help you determine which of the "six centers of consciousness" you are spending the most time in with the Centers of Consciousness Rating Scale (CCRS) in the Motivational States Inventory. Teach you a portable Six-Step Button Therapy Method to utilize anytime and anywhere you have a Button pushed which causes emotional distress. Help you become more conscious, aware, loving, and compassionate. Improve your interpersonal relationships. Facilitate your journey of personal and spiritual growth. Early Acclaim for The Button Therapy Book Improve Your Quality of Life and Parenting Skills The Button Therapy Book has made an incredible difference in my attitude and my life. I am able to relax more and don't get as uptight or angry as I used to. I have always been a person who had my "Buttons pushed" fairly easily and now I understand how to identify my Buttons, address them in a calm and loving way and most importantly, get rid of them. I've also been able to take the information given in the book and pass it on to my children to help them overcome their "Buttons." Dr. Goodwin gives the reader all the tools they need to live happier, healthier lives, starting immediately! I highly recommend this book, it is a must for any person who is interested in improving his or her quality of life and getting rid of those buttons! Jodie Wilkerson from Greenville, NC Get Ready to Unbutton and Be Free! Button Therapy, a 'MUST HAVE' for any mental health professional and/or the lay person. I have found many insights in this book and I have recommended it to just about everyone I know. I think that Dr. Goodwin has hit the 'button on the head', and has loosened it's thread with his insightful, caring explanation of our 'Buttons' and how to deal with them. I find myself referring to it regularly in my business. Thanks Lloyd, I am happier, my clients are happier and we all understand others and ourselves better now that we have read your book. We will all be looking forward to your next work! Suzanne Osborne, Ph.D., Clinical Psychologist, Forensic Psychologist, Criminal Profiler, Counselor from North Myrtle Beach, SC A Model for Personal and Spiritual Growth The Button Therapy Book is a creative synthesis of Eastern and Western models for personal and spiritual growth. An incredible compilation and synthesis of psychological self-help techniques. You would have to read 10 books to get the information and number of self-help techniques presented in this book. I've personally benefited from applying this practical six-step self-help model to some of my Buttons. The chapter titled "30 Seeds for Your Mind's Garden" is worth the price of this book alone. The "30 Seeds" are guidelines that have been helpful in my journey of personal and spiritual growth. Planting these "life-enhancing seeds" into the gardens of our minds enables us to become more consciou

Transform your writing! If you're ready to empower your writing but are unsure of where to start, let Keys to Great Writing Revised and Expanded show you the way. Award-winning author and veteran writing coach Stephen Wilbers provides invaluable instruction on every aspect of the craft, from word choice and sentence structure to organization and revision. In this edition, you'll find: • Self-assessments to strengthen your sentences and paragraphs, evaluate your goals, and approach your writing with confidence. • Practical and easy-to-understand techniques for utilizing economy, precision, action, music, and personality. • Helpful tips and techniques for the writing process, including advice on prewriting, drafting, revising, and proofreading. • Exercises, checklists, and more to refine your writing skills. For more than a decade, Keys to Great Writing has helped writers of all experience levels infuse their work with clarity, grace, and style. With the revised and expanded edition at your fingertips, you'll have the tools to invigorate your prose and develop a unique and effective voice.

The Mining Bible - Facts, Jokes, Tips, Seeds & More (Unofficial Minecraft Book) THIS IS AN UNOFFICIAL MINECRAFT BOOK AND IS NOT ASSOCIATED WITH MOJANG OF MINECRAFT. Welcome to the Mining bible which is packed with awesome Minecraft content including facts, seeds, jokes, secrets, tips, combat guide and loads more cool Minecraft stuff. This book will keep Minecraft fans entertained for weeks so please enjoy.

When her mother dies, Elizabeth Benjamin heads home to Key West, determined to transform herself into the perfect Southern belle her parents always wished her to be. But nothing goes according to plan. Her crippled brother resents her, the servants do not obey her, and Rourke O'Malley, the dashing man she vowed to forget, refuses to relinquish his hold on her heart. Worst of all, it becomes painfully obvious that her father is not the upright man he appears to be. As family secrets come to light, Elizabeth is faced with a difficult choice: to do her duty and abandon her dreams, or to leave her life of privilege behind to chase the man her father sees as little better than a pirate. From the first emotional page, author Christine Johnson throws readers into a world of impossible choices, hidden desires, and heart-melting romance in the steamy south. Readers will cheer for Elizabeth and Rourke as they battle the odds and the elements to secure their future.