Analyses administrative simplification and e-government in Portugal, showing how e-government can be used as a lever for broader administrative simplification by making service delivery more coherent and efficient.

Maps and analyses the core issues which together make up effective regulatory management in Portugal, laying down a framework of what should be driving regulatory policy and reform in the future.

The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.

This book provides policy makers with guidance on the available tools as well as and explains common mistakes to be avoided when designing, undertaking and evaluating administrative simplification programmes.

This report reviews Poland's administration simplification programme with the aim of helping Poland to make the programme and its implementation more efficient.

In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior. The Handbook of Research on Managing and Influencing Consumer Behavior discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows. This comprehensive reference work highlights the changes that the Internet and social media have brought to consumer behavior, and is of great use to marketers, businesses, academics, students, researchers, and professionals.

This report offers a perspective on the progress made in public management in the MENA region since 2005.

With the widespread knowledge and use of e-government, the intent and evaluation of e-government services continues to focus on meeting the needs and satisfaction of its citizens. E-Government Services Design, Adoption, and Evaluation is a comprehensive collection of research on assessment and implementation of electronic/digital government technologies in organizations. This book aims to supply academics, practitioners and professionals with the understanding of e-government and its applications and impact on organizations around the world.

The chapters in 'Critical Thoughts From A Government Mindset' have been grouped into three categories: strategic management; e-government development and practices; and identity management. In the first section, the book covers 'Corporate Government Strategy Development', and 'Customer Relationship Management'. Key Features: Is highly topical - examines subjects that are of great current interest to governments and practitioners worldwide; comprehensive, detailed and thorough theoretical and practical analysis; covers issues, and sources rarely accessed, on books on this topic. The Author: Dr Al-Khouri is the Director General (Under Secretary) of the Emirates Identity Authority: a federal government organisation established to rollout and manage the national identity management infrastructure program in the United Arab Emirates. Readership Scholars, practitioners, business executives and government/economic policy makers worldwide, and especially those with an interest in the Middle East. Contents Strategic management - Corporate government strategy development: a case study; Customer relationship management: proposed framework from a government perspective E-government - E-government strategies: the case of UAE; E-government in Arab countries: a six-staged roadmap to develop the public sector; E-voting in UAE FNC elections: a case study Identity management - Identity and mobility in a digital world; Data ownership: who owns my data? Triggering the smart card readers' supply chain