This timely guide offers advice on how to recognize the need for organizational change, communicate the vision, prepare for structural change, and address emotional responses to downsizing.

This book discusses change management paradigms with special reference to examples and cases from the transition societies in Central and Eastern Europe (CEE). The first chapter analyses developments and trends in the wider societal context of Central and Eastern Europe. Theoretical perspectives are applied to understand the processes of transition and EU accession in Central and Eastern Europe. Following the second and third chapters, the most frequently used tools and procedures of change management are analysed from the perspective of a CEE organization. The special advantage of the text to the potential readership is the integration of 'macro' (societal) and 'micro' (organizational) points of view towards understanding change. The text also provides real-life examples and perspectives of understanding and managing change from Central and Eastern Europe, which helps the reader to grasp the wider political, economic and societal context(s) of the CEE region.

In Managing Change in Organizations, Stefan Sveningsson and Nadja Sörgärde explore a broad range of perspectives on change management, encouraging critical reflection and making sense of a complex field of theories. Their unique approach based around three key perspectives of change will help students understand: How change is accomplished – the tool perspective What change means for those involved – the process perspective And Why is change initiated (and is it necessary) – the critical perspective This focus on the common how, what and why questions offers students the chance to learn pragmatic tools for managing change, as well as gain an in-depth understanding of different theories and their value. The book is complemented by a range of online resources including PowerPoint Slides, Multiple Choice Questions, and a selection of SAGE Business Cases and journal articles. Stefan Sveningsson is Professor of Business Administration at the School of Economics and Management, Lund University, Sweden. Nadja Sörgärde is a Senior Lecturer at the School of Economics and Management, Lund University, Sweden.

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

This book makes a much needed contribution to what we know about the role and work of the assistant principal. It offers terri c insights into the different challenges one faces after being appointed assistant principal, and it provides readers with a rich array of data regarding the mental, emotional, social, and physical adjustments accompanying one’s transition to this new role. The author refreshingly moves beyond mere description of what assistant prin- pals do as they make their transition to that role, and actually helps us gain a sense of the lived experience of becoming and being an assistant principal. The book gives a realistic picture of the cognitive, social, and emotional con icts and confusions, the daily ups and downs, the fears, frustrations, and highs that are experienced by the men and women undertaking the passage from teaching to administration. This book is distinctive for a number of reasons. It is an empirical study of the role of the assistant principal. There are comparatively few helpful studies, and P- fessor Armstrong’s research adds a solid and much needed addition to that body of work. It focuses on the transition from being a teacher to being an assistant prin- pal, and it reveals much about how the assistant principal’s role transition differs markedly from that of the school principal.

Project practice has undergone significant changes requiring new ways of thinking about and managing projects. The single focus on the staged delivery of artefacts is gradually being replaced by a wider interest in stakeholders, value, benefits, and complexity. As a result there is a growing interest in the development of practitioner capabilities, grounded in the recognition that dealing with permeable boundaries and unstructured situations transcends normative processes. Modern practitioners increasingly utilise deliberative and reflective approaches, often challenging received wisdom and traditional interpretations. This volume provides a sampling of some of the best writing in the project domain, enabling readers to access a wider group of authors, ideas, and perspectives. Key topics covered include agility and programme management, planning, people, business cases, contracts, teams, sponsorship, collaboration, strategy, patterns, context, change, and benefits. The main aims of the collection are to reflect on the state of practice within the discipline; to propose new extensions and additions to good practice; to offer new insights and perspectives; to distil new knowledge; and, to provide a way of sampling a range of the most promising ideas, perspectives and styles of writing from some of the leading thinkers and practitioners in the discipline.

TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

A complex world surrounds the project team. Led by a project manager and judged by the board of directors, executives, customers, and employees, it would be tempting to ask why anyone would choose to work within such an environment, let alone encourage and lead the organization on a potentially perilous road. The answer is simple - there is great joy in working with the talented and able participants engaged in a project while pursuing and satisfying the organization's needs. Prescribed procedures are part of project management. It is these procedures that provide stepping stones from where we are today and what we want and expect to be tomorrow. Many procedures and best practices are based on A Guide to the Project Management Body of Knowledge and ISO 21500, Guidance on Project Management. These guides provide best practices and international standards as well as frameworks that are coupled with steps that should be followed to effectively implement the best practices. However, neither guide discusses how to ensure that people will welcome the results of a project with open arms and embrace wholeheartedly the impact that has been imposed on them. Since people are involved in these projects, their behavior and well-being must be provided for - especially when environmental and procedural changes are being made. Ignoring the psychological and emotional impact on people may result in project failure. It is the project manager's responsibility to examine, understand, and implement best practices, determine the level at which a best practice is used, and accommodate the physical and mental needs of people affected by the projects.

Faced with the scale and intensity of the ecological crisis, environmental transition is underway, consisting of a first phase of technological mutation, aimed at replacing technologies harmful to the environment with those which have no destructive effects on the earth system and its equilibrium. This book examines the roots of the concept of environmental transition, identifying and characterizing the negative effects of technology on the environmental crisis. We will then identify the technological mutations that have the potential to contribute to environmental transition, and demonstrate how these changes are already forming part of a new emerging "technological system". We will conclude by addressing the question of the limits of technological responses to the environmental crisis, demonstrating the importance of the dimensional factors of human activity and weight of growth in this crisis, thus raising the issue of global reconsideration, with reference to the place and articulation of human activity in the Earth system.