This is a practical handbook for professionals wanting to develop the skills they need to manage and improve health care and social services. Management concepts, models and approaches are explained in detail, with practical and relevant examples. The focus throughout the book is the role of the manager in ensuring effective delivery of high quality services. Themes covered include: taking on management responsibility in health and social care; how to manage effectively; managing service provision; improving and developing services. Drawn from materials produced by the Management Education Scheme for Open Learning (MESOL), this book should provide a resource both for first-time managers moving into an operational role and for more senior and experienced staff who support or mentor managers and team leaders.

Managing Projects in Health and Social Care is designed for anyone who is asked to manage a public services project but who lacks the experience or training to feel confident in this role. The book shows how to use project management techniques to ensure that your project will be successful. The key dimensions discussed are: * budget * time * feasibility * planning / scheduling * implementation * evaluation. The book includes many examples to show how people have used the techniques described in health and care settings. There are clear explanations of how and when to use each technique and consideration of the differences between large and complex projects and smaller, less complicated ones. It is a valuable resource for anyone who wants to be sure that their project will make a useful contribution to improvement of health and care services.

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as: interorganisational and interprofessional working leadership responding to the needs of service users the service environment accountability and risk working with a budget standards and quality managing change. The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts. The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL)

This book offers a practical introduction to the areas of leadership, management and supervision for line managers, supervisors and senior practitioners working in health and social care settings. The authors explore different aspects of leadership and management, including personal effectiveness, supervision, strategic thinking, commissioning, planning and budgeting and leading successful teams. This third edition also includes new chapters on leading services and care for older people, leading the workforce for health and social care services for older people and developing collaborative skills. There is also increased coverage of healthcare leadership and asset-based commissioning.

An understanding of leadership and management theory and practice is integral to the success of a new generation of health and social care professionals, and managers of services. It is equally important for educators in the field. Leading and Managing in Contemporary Health and Social Care by Elizabeth Rosser and Cate Wood supports the development of all health and social care professionals as managers and leaders in today’s rapidly evolving environment. This new title addresses pertinent topics including: integration and enhancement of health and social care services; interprofessional working; the importance of a strong organizational culture; developing individual resilience; leading innovation; and practising successful project and financial management within global and culturally sensitive contexts. With a growing mandate for health and social care professionals to understand leadership and management within their organizations, and a strong appreciation of these skills by employers, this new book is an important contribution that students and educators alike will welcome. Comprehensive and authoritative text written by experts in their field Fifteen chapters offer current thinking from a range of different perspectives Presents leadership management theory that can be applied across a wide range of workplaces Includes summary points and case studies for reflection and application Ideal reference for Master’s students and those undertaking MBA courses with a focus on health and social care

Praise for the first edition: "Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to accept her arguments about what is going so badly wrong with management in health care ... The case studies can only be described as 'gems'... But perhaps the greatest message this book can give to the NHS, and health care managers in particular, is that change is unstoppable. All organisms must adapt with their environment or die."- Health Service Journal "Yes! This is a book that draws heavily on real-life observations with an appropriate balance of theory and pragmatism. It tackles the challenges we all face in our everday work - managing people, change, money, ourselves and organisations."- Nursing Times "... anyone who has a part to play in managing health services would benefit from reading it."- British Medical Journal Much has been made of the distinction between management and leadership, but in health care this separation is unhelpful. Like the first edition, this completely revised edition of Really Managing Health Care describes a model, real management that brings the two elements together and demonstrates its application in health care settings. Drawing on theory across a wide range of management disciplines and illustrating these with practical examples, Valerie Iles succinctly answers three crucial questions: How can I manage clinical professionals? How can I increase the influence of my service? What changes do I need to introduce to improve the quality of care my service is offering? Written specifically for people suspicious of management jargon, Really Managing Health Care is designed for service leaders from across health and social care, and introduces ways of approaching the management task which recognize the particular dynamics of this field.

Practical budget management is at the core of this book. As well as giving an insight into the way budgets behave in certain circumstances and what can be done about it, the book also deals with practical steps the budget and resource manager can take to eliminate waste and reduce opportunities for fraud and collusion. Better budget management means that the organisation can concentrate greater resources on matters that will significantly enhance patient and client care. The book identifies the day-to-day issues that affect managers in health and social services, and provides advice and a structured approach that facilitate both comprehension of the problem areas and possible solutions. It successfully reduces complex budget issues into manageable chunks, with case studies, key points, tips, and worked examples to aid understanding. It offers practical assistance to managers, tutors, students, board members and other health and social care professionals. The book is third in a trilogy which provides practical solutions to the complex problems of resource, financial and budget management in health and social care. "Managing in Health and Social Care" provides essential checklists for frontline staff is about process quality in financial and business management. It concentrates on doing the right thing, first time, every time. "Resource Management in Health and Social Care": essential checklists is about matching available resources to the environment. It deals with workplace and environmental problems associated with resource scarcity. 'Although there may be constant change to organisation and structures, great improvements in care, treatment, and technology and ever more sophisticated ways of funding health and social care, the actual act of spending money will always be the responsibility of budget managers who are in the front line. This book identifies the day-to-day issues that affect managers in health and social services and provides advice and a structured approach that facilitate both comprehension of the problem areas and possible solutions.' - William Bryans, in the Introduction.

At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the ‘wickedness’ of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are ‘wicked’ in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on ‘wicked’ problems and their amelioration. This is a timely and engaging book that challenges you – the reader – to think again about how we should look at, engage with and support all those involved in health and social care.