This book is an indispensable guide for executives, programme leaders, and business owners on maximising value from automation and digital transformation. It provides a real-world journey map of automation, from RPA through to intelligent automation, with a focus on practical strategy and management principles intended to help seize the trillions of dollars that are still being left on the table by companies that have not yet made this leap. Though grounded on the research and advisory work of the author team, this book offers clear eyed, easy to read advice for avoiding the ‘transformation bog’ where many organisations find themselves, struggling to maintain their strategy in an environment that feels increasingly dynamic and confusing. This book is not blinded by the brilliant new technology and hones in on what works and what distracts. It provides a total value of ownership framework for navigation and identifies seven core digital capabilities required for success. Ultimately a book for realists rather than digital idealists, it will be a vital resource for professionals who must chart a course to verifiable business performance improvement through digital enterprise empowerment amid often conflicting priorities.

Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.

Since prehistoric times, humans have invented ways to simplify daily activities to improve productivity. The most recent milestone in this journey is robotic process automation (RPA), helping to build software robots that can be leveraged to automate mundane and repetitive tasks that can be labor-intensive and prone to errors. In recent years, RPA has been integrated with emerging artificial intelligence (AI) and machine learning (ML) technologies to create what is referred to as intelligent automation (IA), emulating human actions and decision-making abilities. This book addresses the critical questions about the rise, usage, and future of IA practices. This book is structured by general personas considered as its primary target audience, ranging from: Early-stage practitioners seeking to learn effective management of IA programs Established IA practitioners seeking to drive maturity and scale Business leaders seeking to understand how to drive business value using IA Practitioners or academicians seeking to collaborate This book is strongly recommended for practitioners seeking to plan, implement, and scale IA practices in their organization and for researchers and students who intend to study strategy, implementation, and management of IA practice to accelerate the digital transformation agenda.

A staggering 70% of digital transformations have failed as per McKinsey. The key reason why enterprises are failing in their digital transformation journey is because there is no standard framework existing in the industry that enterprises can use to transform themselves to digital. There are several books that speak about technologies such as Cloud, Artificial Intelligence and Data Analytics in silos, but none of these provides a holistic view on how enterprises can embark on a digital transformation journey and be successful using a combination of these technologies. FORMULA 4.0 is a methodology that provides clear guidance for enterprises aspiring to transform their traditional operating model to digital. Enterprises can use this framework as a readymade guide and plan their digital transformation journey. This book is intended for all chief executives, software managers, and leaders who intend to successfully lead this digital transformation journey. An enterprise can achieve success in digital transformation only of it can create an IT Platform that will enable them to adopt any new technology seamlessly into existing IT estate; deliver new products and services to the market in shorter durations; make business decisions with IT as an enabler and utilize automation in all its major business and IT processes. Achieving these goals is what defines a digital enterprise -- Formula 4.0 is a methodology for enterprises to achieve these goals and become digital. Essentially, there is no existing framework in the market that provides a step-by-step guide to enterprises on how to embark on their successful digital transformation journey. This book enables such transformations. Overall, the Formula 4.0 is an enterprise digital transformation framework that enables organizations to become truly digital.

This book analyzes the set of forces driving the global financial system toward a period of radical transformation and explores the transformational challenges that lie ahead for global and regional or local banks and other financial intermediaries. It is explained how these challenges derive from the newly emerging post-crisis structure of the market and from shadow and digital players across all banking operations. Detailed attention is focused on the impacts of digitalization on the main functions of the financial system, and particularly the banking sector. The author elaborates how an alternative model of banking will enable banks to predict, understand, navigate, and change the external ecosystem in which they compete. The five critical components of this model are data and information mastering; effective use of applied analytics; interconnectivity and “junction playing”; development of new business solutions; and trust and credibility assurance. The analysis is supported by a number of informative case studies. The book will be of interest especially to top and middle managers and employees of banks and financial institutions but also to FinTech players and their advisers and others.

Amid an unprecedented digital revolution, our society grapples with profound challenges, from the upheaval of traditional global systems to the ethical implications of technology's inexorable advance. As academic scholars seek a comprehensive understanding of this dynamic environment, Driving Decentralization and Disruption With Digital Technologies emerges as a beacon of insight. This compelling book confronts the intricate issues spawned by decentralization, de-globalization, and the transformative power of digital technologies, providing a roadmap for traversing the complexities of our digitally connected world. The book starts by unraveling the disruptive forces at play, shedding light on the threats posed to existing hierarchies and the potential consequences for disadvantaged groups. Digital disintermediation, driven by platforms and peer-to-peer networks, shakes the foundations of traditional economic systems, leaving banks and markets in flux. As global relationships redefine themselves in the face of decentralized markets, supply chains, and economic ties, scholars grapple with the profound implications for the future.

"In the digital age, transformation isn't an option; it's a necessity. But the path to success is riddled with pitfalls, and the key to overcoming them lies in nurturing both technology and talent." – Gourav Dudeja In "Navigating Lean Digital Transformation," Gourav Dudeja offers an approach to prosper in the digital era. Through extensive research and real-world insights, this book reveals why Lean Digital Transformation initiatives often stumble and, more importantly, how to ensure they succeed. This Book Tells You: Why Lean Digital Transformation Fails? Unearth the common missteps and barriers that hinder progress, illustrated with illuminating case studies. How Organizations Can Have Successful Transformation? Discover a step-by-step guide that aligns strategy, culture, and technology for a triumphant transformation journey. How to Develop People during Transformation? People are the linchpin of change. Learn actionable strategies to empower your workforce, foster innovation, and ensure they lead your organization's digital future.

Plant Intelligent Automation and Digital Transformation: Volume II: Control and Monitoring Hardware and Software is an expansive four volume collection that reviews every major aspect of the intelligent automation and digital transformation of power, process and manufacturing plants, including specific control and automation systems pertinent to various power process plants using manufacturing and factory automation systems. The book reviews the key role of management Information systems (MIS), HMI and alarm systems in plant automation in systemic digitalization, covering hardware and software implementations for embedded microcontrollers, FPGA and operator and engineering stations. Chapters address plant lifecycle considerations, inclusive of plant hazards and risk analysis. Finally, the book discusses industry 4.0 factory automation as a component of digitalization strategies as well as digital transformation of power plants, process plants and manufacturing industries. - Reviews supervisory control and data acquisitions (SCADA) systems for real-time plant data analysis - Provides practitioner perspectives on operational implementation, including human machine interface, operator workstation and engineering workstations - Covers alarm and alarm management systems, including lifecycle considerations - Fully covers risk analysis and assessment, including safety lifecycle and relevant safety instrumentation

Digital transformation has become more than a buzzword from the media since companies figured out the importance of rethinking business processes during global challenges. On its own, the term assumes integration of digital technology into all areas of a business, resulting in fundamental changes to how the company operates and delivers value to customers. Taking care of and choosing the optimal ICT tools is a constant struggle; the final decision may depend on the consultant’s experience. Including all business stakeholders in this process is a must. Creating innovative company culture, continuous learning, and developing new skills with flexible and open communication and willingness to experiment are a challenge. This complex, comprehensive approach can include implementing new systems, integrating existing systems, and using data analytics and artificial intelligence (AI) or machine learning to drive better outcomes. By adapting and exploiting digital technology in new ways, businesses can gain better and more detailed customer experiences and build stronger relationships with their clients. In addition, digital transformation can help organizations to be more agile and responsive, which can lead to less time needed for different processes or the ability to adapt quickly to changing conditions. In a time when change is the only constant – and it is hitting us every day not to forget about that – it is essential to think about digital transformation constantly. Technology improvement, availability, and scalability give us no room for excuses for not using them. Who can say that we are not living in dynamic and exciting times? The Authors have taken their 20 years of practical experience and put it into this handbook, in which many cases can be found where not every time is a success story. This book is prepared to provide some insights, give you a fresh overview of what such change can enable, and set up an environment for new technology that will arrive shortly.