The book on Modern B@nking Technology is a systematic and comprehensive insight into technology-led banking. It is an encyclopaedia of Banking Technology. The book covers the rich experience of the author in the field of banking and finance. The book will be found useful by banks, researchers, Executives / Directors, IT professionals, pursuers of courses on IT by IIBF, viz., JAIIB / CAIIB / Diploma in Banking Technology / MBA / Certificate Examinations as also by IGNOU / ICAI / ICFAI / ICSI / ICWA / Management Institutions/Universities for practical exposure and professional orientation. The book contains in detail the following ¿Impact on and explosion of Banking Technology in new millennium ¿Innovations in 'Paperless¿ banking¿Payment and Settlement Systems (RTGS) & Cheque Truncations, etc¿Role of IDRBT in development of Protocols and Standards¿Role of IBA and Report on Banking Industry VISON-2010

Collection of contributed articles.

Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.

This book analyses the formation of the Spanish banking system. It provides a general overview of European financial systems in operation during the mid-nineteenth century, followed by a detailed analysis of the economic and institutional changes that gave rise to a new form of banking in Spain. The chapters analyse changes on banking regulation; study the social origin of banks’ promoters; investigate the economic results of banks; and evaluate the interaction between banks and the economy as a whole. Finally, the causes, extent and consequences of monetary plurality in Spain and its European context are discussed. As such, this book covers the gap that exists in the Spanish banking historiography. Until now only the Bank of Spain and its predecessors had been adequately examined. As the Bank of Spain acted mostly as the state’s financial agent, we know very little about private-sector financing. This text provides data and analysis for a more comprehensive view of early Spanish financial development in a comparative European framework. The Origins of Modern Banking in Spain should be considered essential reading for financial history students and scholars, as well as anybody interested in longview approaches to modern financial development.

Technological innovations and advancements have spread into every sphere of life and banking is no exception. With competition being tough and fierce, business, especially banking, has to adopt new methods and techniques. Modern banking essentially implies use of modern technology and communication tools, for example, computer and the Internet, for bringing about more efficiency and speed in banking operations and making them more and more customer friendly and customer focused. This accessible and well-written text examines the latest developments in the Indian Financial System and the significant roles the Indian Banking Sector has played in the development of the economy. Thoroughly practical and comprehensive, the book discusses the modern trends in Indian banking, especially its prospects with the use of technology, and other core areas of banking. It covers a wide range of topics such as financial markets and institutions; the role of central banks in different countries, including the role of RBI which is the central bank of India; basic lending principles; methods of remittance; services approach; and micro-credit. Besides, it dwells in details on venture capital, credit rating, modern e-payment systems, core banking, and hi-tech banking. Now in the Second Edition, the book has been thoroughly revised and updated. This edition includes several new topics, such as local area banks, EXIM Bank (Amendment) Act, 2011, stock invest, Factoring Regulation Act, 2011, prepaid payment instruments, GIRO payment, white label ATMs, tablet banking, recent development in priority sector lending, financial inclusion plan, Micro-finance Institutions (Development and Regulation) Bill, 2012, technology in the banking sector, Basel Committee, global economic trends, KYC, rural infrastructure development fund, licensing of new banks in private sector, gold loans, and shadow banking system. Intended primarily as a text for the students of Commerce, this student-friendly text should prove to be extremely useful also for the postgraduate students of Management, Finance, and Economics. It should prove equally useful to students of Chartered Accountancy and those appearing in competitive examinations. The book can also be profitably used by practising managers, bankers, researchers, and all those who would like to acquaint themselves with modern Indian banking, especially the role of banks in the new millennium. Key Features • Coverage is quite comprehensive, with latest data • Lays special emphasis on IT-enabled and technology-based banking practices