Many business leaders, when they begin to work overseas or interact professionally with teams abroad, are surprised by how much they thought they knew about the other culture, but how little it counts for on the ground. The reality is that communication is multi-dimensional, and simply knowing a foreign language doesn't mean one automatically understands the culture that goes with it. Idiom, psychological factors and cultural nuance all come into play. To grasp a culture, and communicate meaningfully to it, you need familiarity with language, of course, but also with non-verbal communication, customs, perceived values, and concepts of time and space. "Melissa Lamson," with years of experience in creating and nurturing high-performing global teams, understands how "It's not enough to know the language!" In her book, " No Such Thing as Small Talk," she focuses on Germany, a major business partner for the United States, and the country in which she has lived and worked for over a decade. Business leaders today expect to face cultural differences when they do business with, for example, China or Brazil. But with a Western, industrialized country like Germany, one that displays a business etiquette and work ethic similar to the United States, it is easy to overlook the differences simply because so much appears, on the surface, to be the same. The differences are not in your face but subtle. And these small, yet critical, differences are exactly what Melissa's book will help you identify, respect and bridge. Melissa succinctly presents what she calls seven keys, or principles, to unlocking the German business mind. Her principles, whether they relate to process, punctuality, discipline or email communication, are insightful, personal and compelling. Not only does she clearly lay out the differences, but she also offers a cultural perspective that is rich with personal narrative. If you plan to be in any way professionally engaged with Germany--whether you wish to participate in trade fairs, carry out negotiations with partners or colleagues, discuss schedules or terms with customers, or even apply for a job in Germany--the appropriate cultural understanding, as this book describes, will create mutual trust and will quite likely be the key to your business success.

“Some of us never fit in... some of us were never meant to...” Life is miserable when you don’t know who you are. Nicole Robertson might appear to have everything: a loving family, a solid education, scholarships to prestigious schools and a bright future ahead of her. And despite the difficulties presented to her as a young woman of West Indian descent living in America, she works hard and succeeds, time after time—for a while. Because all is not quite right... and while she fights to keep up with the expectations her family and community hold her to—even in the wake of terrible grief and difficulty—her textbook life begins to crumble around her. Join the young Nicole on her journey as she tries frantically to be everything to every person in her life—and learn with her, through the many trials she faces, that doing so means compromising yourself, almost always to destructive ends. Because in the end, there’s just No Such Thing as Normal.

This book shows how a good schmooze can be turned to social benefit, without the humiliation of "sucking up" or the hypocrisy of the "the hard sell." The good schmooze is talk about life itself: the good, the bad, and the ugly—a heartfelt interaction with others—chatting, not "chatting up." The Lost Art of the Good Schmooze: Building Rapport and Defusing Conflict in Everyday and Public Talk is about what to say, when to say it, and how to say it. Full of insights that will prove useful at work, at home, with friends, and just about everywhere else, the book will help readers become tactful schmoozers who can defuse situational tensions and lubricate personal, social, workplace, and political interactions with others. The book is organized around five occasions: schmoozing in social interactions, family schmoozing, schmoozing in the workplace, schmoozing in education, and schmoozing in cross-cultural interactions. Examples of both successful and failed schmoozing are drawn from television, films, news, and everyday life. Hundreds of real-world verbal interactions illustrate how recapturing this lost art can lead to increased harmony in all spheres of life.

A professor emeritus of business at Stanford University has found only one consistently common trait among successful MBA graduates - great conversation skills. With this book, Susan Roane shows how to improve conversation skills for business.

A first responder’s harrowing account of 9/11—the inspirational true story of an American hero who gave nearly everything for others during one of New York City’s darkest hours. On September 11, 2001, FDNY Battalion Chief Richard “Pitch” Picciotto answered the call heard around the world. In minutes, he was at Ground Zero of the worst terrorist attack on American soil, as the Twin Towers of the World Trade Center began to burn—and then to buckle. A veteran of the 1993 bombing of the World Trade Center, Picciotto was eerily familiar with the inside of the North Tower. And it was there that he concentrated his rescue efforts. It was in its smoky stairwells where he heard and felt the South Tower collapse. He made the call for firemen and rescue workers to evacuate, while he stayed behind with a skeleton team of men to help evacuate a group of disabled and infirm civilians. And it was in the rubble of the North Tower where Picciotto found himself buried—for more than four hours after the building’s collapse.

Floor Sample is a memoir from the Queen of Creativity, Julia Cameron... Julia Cameron has transformed the creative lives of millions, showing them that creativity is their uniquely human birthright. But long before the tools of The Artist’s Way changed the conversation around creativity, Julia developed and used them in her own life. Floor Sample is the story behind an artistic life—detailing Julia's years in New York, her time as a writer for Rolling Stone, her turbulent marriage to Martin Scorsese, and her painful struggle with alcohol, which ultimately led her to recovery and the methods that would form the backbone of The Artist’s Way. The life Julia shares in her memoir is tempestuous, flitting restlessly across the country, falling in and out of love, wrestling with alcohol and mental health, but through all of it, always, her art was a fixed point and north star. Featuring a brand new prologue from the author, Floor Sample is honest and unapologetic, a glimpse into the heart and mind behind The Artist’s Way.

This study presents a new perspective on small talk and its crucial role in everyday communication. The new approach presented here is supported by analyses of interactional data in specific settings - private and public, face-to-face and telephone talk. They vary from gossip at the family dinner table and intimate 'keeping in touch' phone conversations, to interpersonally-focused talk in institutional settings, such as the government office and the university research seminar. Drawing on a range of methodological approaches, including Discourse Analysis and Pragmatics, Interpersonal Communication and Conversation Analysis, the author elevates small talk to a new status, as functionally multifaceted, but central to social interaction as a whole.

Vampires are not vulnerable to emotion—so when a master of the night finds himself overwhelmed by a woman, he must understand why . . . Nathaniel Gray is a wild child of the undead. So when he drag races his friend through the English countryside, he goes all out—until one instant changes him forever. An instant of raw emotion that is unlike anything he’s ever felt before—and that sends him into a car wreck no mortal could walk away from. When he tears himself out of the metal carnage, he is stunned to discover the source of the emotional storm is the beautiful young Rowan Locke, whose fury and fear had slammed through Nate’s ironclad psyche without a struggle. Consumed with a desire to know Rowan—and learn how she has such an effect on him—Nate finds himself protecting her from the dangers of her world and his own. Because as much as he may try to resist his feelings, he simply cannot resist her . . .

Here We Are is a heart-wrenching memoir about an immigrant family's American Dream, the justice system that took it away, and the daughter who fought to get it back, from NPR correspondent Aarti Namdev Shahani. The Shahanis came to Queens—from India, by way of Casablanca—in the 1980s. They were undocumented for a few unsteady years and then, with the arrival of their green cards, they thought they'd made it. This is the story of how they did, and didn't; the unforeseen obstacles that propelled them into years of disillusionment and heartbreak; and the strength of a family determined to stay together. Here We Are: American Dreams, American Nightmares follows the lives of Aarti, the precocious scholarship kid at one of Manhattan's most elite prep schools, and her dad, the shopkeeper who mistakenly sells watches and calculators to the notorious Cali drug cartel. Together, the two represent the extremes that coexist in our country, even within a single family, and a truth about immigrants that gets lost in the headlines. It isn’t a matter of good or evil; it's complicated. Ultimately, Here We Are is a coming-of-age story, a love letter from an outspoken modern daughter to her soft-spoken Old World father. She never expected they'd become best friends.