THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence! Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive. This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of ready-to-use phrases for inspiring peak performance. Learn the most effective language for: Creating a positive work environment Motivating people to achieve goals Providing performance-enhancing feedback Boosting morale in tough times Using social networking for business success

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

Now updated! Expert verbal preparation for the TABE exam that is the first step to lifelong success Whether you're looking to quality for a government job, to launch a career with a private company, or to demonstrate your abilities for school placement, a high score on the Test of Adult Basic Education (TABE) will help you reach your goals. Written by recognized leaders in adult education, this book is designed to help you identify your goals and discover more about your unique learning preferences and study habits. You'll consider which subject-specific strategies make learning and test-taking easier for you. You'll learn basic verbal skills by using familiar, everyday items such as work documents, graphs and charts, and internet-based materials. With this step-by-step guide, you will sharpen the skills you need to succeed on the TABE--and move ahead in your career. Features Practice exercises just like the ones on the test--with complete explanations Real-life materials and examples that help you to build the skills you need Total preparation for all TABE verbal topics, including reading, language usage, and spelling Strategies that show you how to work smarter, not harder--and get the most out of your study time About the Authors Phyllis Dutwin, M.A., is president of Dutwin Associates, a company that consults with major publishers to develop books for adult students. Linda Eve Diamond comes from a corporate training background and is the author of business, education, and self-help books.

This timely revision addresses all the important topics in the effective management of public health departments and agencies. Using a practical, non-theoretical approach, the book is ideal for the hands on management of these complex organizations and their daily operations. The Second Edition has been thoroughly revised with all new case studies for each chapter as well as the most up-to-date information on critical, contemporary topics in management, human resources, operations, and more, all within the context of the public health department. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.

Essentials of Public Service is the most accessible, student-friendly introductory Public Administration text on the market. The book prepares students for careers in today’s public service, whether in government or nonprofits. Each chapter teaches the public service context, essential public service skills, and what it takes to do the job, whether managing or providing direct service.

We want to help you succeed on the TABE's verbal section Whether you're looking to qualify for a government job, a career with a private company, or demonstrate your literacy and math abilities for school placement, a high score on the TABE will help you work towards your career goals and the life you want. Written by a leader in adult education, this book is designed to help you identify your goals and discover more about your learning preferences and study habits. You'll discover the strategies that make learning and test taking easier for you. And you'll learn essential reading and writing skills by using familiar, everyday items, including work documents, graphs and charts, and Internet based materials. McGraw-Hill's TABE Level A Verbal Workbook helps you with: Practice exercises just like the ones on the test-with complete explanations Real-life materials and examples that help you to build the skills you need Total coverage of all the verbal test sections, including reading, language usage, and spelling Strategies that show you how to work smarter, not harder-and get the most out of your study time

For creating a balance in the organizational environment, harmony amongst the employees and the employer is a prerequisite. The factors that help in determining an organizational balance are the sociology of an environment, psychology of the people working there, channels of communication along with a sound and rational management. The book highlights the fundamental concepts of organizational behaviour, and its applications in the Indian organizational scenario. The second edition of the book, maintaining the same chapters' organization as in the previous edition, comprises 28 chapters based on the fundamental concepts of organizational behaviour, and case studies from various Indian industry verticals. These case studies reveal the authors' experience in real-life scenario as consultants as well as their observations pertaining to the concepts of organizational behaviour. Besides, the text lays emphasis on some modern tools of management such as TQM, BPR and Knowledge Management, which is a unique feature of this book. The book is designed for the students of management and psychology. Moreover, it is useful for the postgraduate students of commerce as well as it is of immense use to the personnel associated with technical, commercial and IT-based industries requiring human resource management. KEY FEATURES • Every chapter is concluded with a real-life case study. • Appendices added to most of the chapters contain research-based questionnaire instruments. • Discussion Questions on Case studies enhance learning among students. NEW TO THE SECOND EDITION Includes three new sections on 'Case Study Method as an Important Pedagogy', 'Classification of Case Studies' and 'Steps of Solving a Case'. Incorporates 29 new short and sharp cases at the end of the book to make the reader aware of real-life situations. TARGET AUDIENCE • MBA / PGDM / BBA • BA (Hons.) Psychology • MCom