This collection reflects not only the multidisciplinary nature of current thinking about performance, but also the complex and contested nature of the concept itself.

In so many cases, senior public servants are forced to make decisions with incomplete, inaccurate and untimely information. Without effective information, ships of state are sailing blind. MORE THAN JUST THEORY, The Leadership Driven Method (LDM) to Performance Measurement is a must-read, how-to book for senior and mid-level managers who are charged with making informed decisions that are needed to ensure that their public sector or not-for-profit organization meets its strategic goals. Filled with ready-to-use diagnostic tools or ‘Windows’, a step-by-step methodology and case studies, this book provides both the art and the science to successfully develop and/or improve a Performance Measurement system. The science lies in the application of the methodology, the tools and their analysis. The art is found in adapting and implementing the PM system to the unique requirements of each organization in terms of resources, timing, security, climate, planning and governance requirements. The three case studies on Major Projects, Procurement and Training further demonstrate the effective application of the LDM. Use of the LDM can result in improved service and client satisfaction, increased efficiencies and cost savings, elimination of duplication of effort and increased productivity and enhanced staff morale together with the successful introduction of best practices. The tools and techniques within this book have been validated through 30 years of successful professional use by the authors in their own consulting practice.

Now fully updated for Cisco’s new CIPTV1 300-070 exam Implementing Cisco IP Telephony and Video, Part 1(CIPTV1) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches essential knowledge and skills for building and maintaining a robust and scalable Cisco Collaboration solution. The authors focus on deploying the Cisco Unified Communications Manager (CUCM), CUCM features, CUCM based call routing, Cisco IOS Voice Gateways, Cisco Unified Border Element (CUBE), and Quality of Service (QoS). They introduce each key challenge associated with configuring CUCM, implementing gateways and CUBE, and building dial plans to place on-net and off-net calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs). They show how to implement conferencing and other media resources, and prepare you to apply QoS features for voice and video. Each chapter opens with a topic list that clearly identifies its focus, ends with a quick-study summary of key concepts, and presents review questions to assess and reinforce your understanding. The authors present Cisco best practices, and illustrate operations and problem solving via realistic examples. This guide is ideal for all certification candidates who want to master all the topics covered on the CIPTV1 300-070 exam. The official book for Cisco Networking Academy’s new CCNP CIPTV1 course includes all new Learning@ Cisco CIPTV1 e-Learning course content: Covers CUCM architecture, deployment models, and tradeoffs Walks through bringing CUCM online, deploying endpoints, and setting up users Explains how to create a solid IP Phone foundation for advanced services Covers dial plan elements, design, and implementation Reviews key call routing elements Explains digit manipulation Shows how to control user access Discusses audio/video resources and videoconferencing Covers QoS tools and preferential call handling Explains external connections via Cisco IOS Voice Gateways and CUBE Streamlines review with clear summaries, assessment questions, and objectives

Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.

New Theatre Quarterly provides a forum where theatrical scholarship and practice can meet. Topics covered in number 45 include: Palimpsestus: Frank Wedekind's Theatre of Self Performance, and 'Leaking Bodies and Fractured Texts': Representing the Female Body at the Omaha Magic Theatre.

This book describes how manufacturing enterprises, by reinforcing their existing monitoring and control of manufacturing processes, can successfully face the ever-increasing pressure from internal and external environments to maintain their competitive advantage. Numerous performance measurement systems have been elaborated to satisfy these requirements, stressing the importance of financial and operational metrics. It also highlights the fact that research on generating and linking financial and operational metrics, especially in real-time, has not garnered sufficient attention to date. The book follows an approach that integrates enterprises across different levels and departments. By computing and linking the financial and operational metrics in real-time, the book demonstrates how to provide a comprehensive view of an entire enterprise.

This Cisco-authorized, self-paced foundation learning tool for both the CCENT 100-101 and CCNA® 200-120 exams offers a comprehensive overview of the diverse technologies found in modern internetworks. From routing and switching concepts to practical configuration and security, it teaches with numerous examples, illustrations, and real-world scenarios, helping you rapidly gain both expertise and confidence. This book provides you with all the knowledge you need to install, operate and troubleshoot a small enterprise branch network, including basic network security. Whether you are preparing for certification or simply want to understand basic Cisco networking, you’ll find this guide exceptionally valuable. Topics covered include: TCP/IP models and protocols; LANs and Ethernet; running Cisco IOS; VLANs and trunks; IP addressing and subnetting; packet delivery; static and dynamic routing; DHCP and NAT; network security; WANs, IPv6, and more. This edition has been fully updated to reflect the new Cisco ICND1 100-101 exam blueprint. Content has been reorganized, simplified, and expanded to help you learn even more efficiently. New Production Network Simulation questions offer more real-world review, and new web video resources in each chapter walks you through many key tasks. Interconnecting Cisco Network Devices, Part 1 (ICND1) Foundation Learning Guide, Fourth Edition is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction from authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. Network functions, components, models, layers, topologies, and applications LAN, Ethernet, switching, routing, and packet delivery concepts Network management with Cisco IOS software and its command-line interface VLANs and segmentation: techniques for optimizing performance and flexibility Easy ways to create efficient IP addressing and subnetting schemes Cisco router configuration, including static and dynamic routing DHCP and NAT: dynamically providing IP addresses and handling limited address availability Essential network security techniques Traffic management with Access Control Lists WAN concepts, technologies, and options IPv6 configuration in dynamically routed network environments

The practice in the art of stewardship is characterized by the results of the transformation of one man who spent the vast majority of his life running away from the God of Abraham, Isaac and Jacob. Then one day God reached out and tapped him on the shoulder to say He wanted to speak with him. This initial attempt was met with an uncompromising, "Not now." The second attempt was met with, "I am too busy trying to build a business."There was no third, at least not in the same sense as in the previous two because if there was, the Resilient Prophet would have been readily available, why, because everything he thought he had in life to live, love and work for, was gone, his family, businesses, real estate, vehicles, cash on hand, credit cards, as well as friends and associates had all but literally evaporated overnight. For the third time in his life he had lost everything, however what made this loss that much more devastating was in the fact that he was now absolutely alone and stripped naked of everything that he believed was important in his life and wondering why this had happened again. In his mind he could not make any sense out of how one day he could buy almost anything his heart desired because he had money, social mobility and credibility, and the next, he could not even buy a bus ticket to go and enjoy a free box lunch.