Basic quality at a size and price that are easy on your pocket! This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what “quality” is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what’s described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division’s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.

This pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new process approach. The book will assist internal auditors with planning and performing process audits in order to become more effective as an auditor and satisfy top management, auditees, and external customers. It includes practical case studies, the bodies of knowledge for the ASQ CQIA and CQA certifications, a glossary of terms, and a list of acronyms. "When my former company arranged internal auditor training, I received this handbook. We were able to set up our programs and for the first two audits we maintained a very good score, as I remember no majors or minors. I have used and abused this book and am planning to order a replacement. I would not want to be without it in my field...it is an easy to use guide on the floor." A reader in New Bedford, MA

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

This best-seller pocket guide prepares auditors to conduct internal audits against quality, environmental, safety, and other audit criteria. This handy pocket guide covers all the steps necessary to complete an internal audit, from assignment to follow-up. New and updated chapters reflect new techniques to address vogue requirements, more illustrations and examples, ISO 19011 thinking, and verification of auditee follow-up actions. This condensed, easy-to-read book is a valuable resource and great tool for training others on how to perform an internal audit. It is appropriate for those who have no prior knowledge of audit principles or techniques.

All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death. The purpose of this pocket guide is to provide you with easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems. Root cause analysis is a skill that absolutely everybody should master, irrespective of which sector you work in, what educational background you have, and which position in the organization you hold. The content in this little pocket guide can contribute to disseminating this skill a little further in the world.

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).

Not a tool guide or a test-prep guide, this book is designed specifically to address topics that the author has found to cause problems, issues, and concerns for most Black Belts over the years.

Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: • New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA • A new chapter on risk analysis and management • Revamped statistics sections • New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner’s library.

Unlike other pocket guides, this guide is designed specifically to address topics that the author has found to cause problems, issues, and concerns for most Black Belts over the years. As such, its primary purpose is to serve as a useful reference guide for the Black Belt throughout his or her busy day, and particularly in meetings. Though not intended to be a tool guide like other pocket guides or a preparation guide for the ASQ certifications, it will nonetheless serve as a useful reference guide for both the ASQ Black Belt and Master Black Belt certification examinations. Black belts will enjoy reading this pocket guide and find it invaluable in their daily work.