Osyen Belt's mother is alive—and he's going to find her. Literal brick and mortar obeys the Empire's will here on the planet city of Ilum. Entire buildings shift and slide to combat threats to law and peace. It is the epicenter of the Ministry of Peace. And they are not going to let a valuable asset fly away. This is a criminal's worst nightmare... But old enemies complicate their impossible rescue mission. Sinister crime lord Anze Orchikov is more than happy to ally with furious Admiral Hugh to make Osyen's heroic quest a fatal mistake. Suddenly, Osyen and the gang are trapped between underworld and law enforcement. If any of them are to make it out alive, little Thom Hugh is going to have to confront his gift—and what it may mean for the future of the Aurum... ◆◆◆ The journey of Thom Hugh & Osyen Belt comes to this thundering climactic confrontation that may change them from simple renegades into something much more...

Miscreants, Scoundrels, Malcontents Just on the Job—Until it Became a Calling. The Complete Trilogy, 3 Books in 1 - Over 900 Pages of Sci-Fi Action/Adventure! The crew of the small smuggler ship Aurum has found themselves in the clutches of an Imperial Admiral. Turns out he had a job for this team, one only they could pull off. And if they fail, they'll wish they'd gone to prison. A quick-thinking conman, a cool-headed pilot, a charming gunslinger, a renegade noble, a pixie bruiser, a crotchety mechanic, their diabolical AI—and an innocent cabin boy with a dark destiny. This disaster of a found family full of criminal scum is about to go toe-to-toe with the best and worst humanity has to offer. If they want to survive, they'll need to confront their traumas and stand as one against the collective might of an intergalactic Empire. And their battles may just change the course of human history... Get the entire trilogy here today!

Miscreants, malcontents, degenerates, scoundrels. Sounds like a good time. And it was until the crew of the small smuggler ship Aurum found themselves in the clutches of an Imperial Admiral. Captain Osyen thought going back to prison was as bad as it could get. Turns out the Navy has a job for his team, one only they could pull off. Retrieve a mysterious and powerful artifact from the most dangerous sector of human-controlled space, rife with pirates and worse. Bring it back, and they'd have their slates wiped clean. Prison would almost be preferable to this suicide mission, but saying no might not be an option. And trust is in thin supply. To make matters worse, a rogue Imperial officer seems dead set on ensuring they fail. ◆◆◆ ✯✯✯✯✯ -- "If Firefly had a meaner older brother, this would be it." Join this colorful ensemble—a handsome conman, a snarky gunslinger, a cautious cyborg, a reckless bruiser, an aging mechanic, a disgraced royal, and their young cabin boy—in an adventure that reviewers have praised as "...full of twists, turns and back-stabbing" and "...filled a Firefly-shaped hole in my heart..."

They're called Paladins. They're not soldiers. They're zealots. Dogmatic, violent, and single-minded. The very best the Empire has to offer, completely removed from military oversight. They're trained to kill, augmented with the most extreme technology available to humanity. Paladins don't fail, they don't die. And they have only one goal: Slay the enemies of the Dunsweir. Thom, Osyen, and the crew of the Aurum are in for the fight of their lives. But what will it cost them to get out alive? *** Book Two in the Gold Service Trilogy kicks off with a bang, grabs hold and never lets go.

Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationship between an organization and the customer is an integral part of the "product" offering. The nation is suffering from a widespread lack of truly customer-satisfying service. We lack the very thing that we need to make this new paradigm work efficiently: service-ability. Organizations of all kinds are facing high customer churn, serious customer antagonism, loss of consumer confidence and plummeting customer satisfaction. Research shows that totally satisfying the customer is the only thing that will secure loyalty and offer significant competitive advantage. Yet still, on a daily basis we encounter service that frustrates us. Whilst the emergence of technology has no doubt brought efficiency to many areas of business activity, including the third sector, it has led to the standardised and indifferent service we regularly receive. We appear to have lost sight that people do business with people. Through efficient technology, our organisations may be serviceable but they are not service able. The arrival of Generation Y and the developments in social media, provide businesses with a whole new way to engage with their customers, but also provide a new way for customers to rate companies, products and services: not always in a positive manner. 'Like' or '#Fail' have become part of our social language. Organizations that refocus on the need to treat customers in a way that satisfies them, and not the technology, will have better customer retention, lower costs of replacement and will build their brand value through better reputations. Service-Ability delves deeply into these areas to show how today's managers need to re-think the way we structure, manage, lead and organize our companies to achieve total 'customer-centric' work cultures that develop lasting relationships with customers.