Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.

In the present era, technological developments are increasing the efficiency and potential of each stakeholder in a business. Robotic process automation is one of the key areas that can be applied in business organizations and corporate sectors to enhance productivity and show a path to success. Application and Adoption of Robotic Process Automation for Smart Cities provides relevant theoretical frameworks and various developments in the area of robotic process automation. Covering topics such as banking and financial services, public engagement, and smart cities, this premier reference source is a valuable resource for business leaders, IT managers, government officials, engineers, students and educators of higher education, researchers, and academicians.

Innovations, Disruptions and Future Trends in the Global Construction Industry examines current and futuristic developments in the construction industry hinged on the construction industrial fourth and fifth revolution, otherwise known as construction industry 4.0 and 5.0. This book provides a wide range of expert views and case studies on the future of the construction industry from the perspectives of researchers and practitioners in various fields of study from business management, psychology, sociology, engineering, behavioural studies and computer sciences. The book provides documentary evidence of how the construction industry has changed post-COVID-19 pandemic in terms of design, planning, management, construction, the behaviour of construction professionals, research in the built environment, and new interactions of built environment practitioners with other professionals from computer science, finance, business management, and engineering. The evidence provided in this book can help decision makers in the construction sector and associated industries to understand human interaction in the construction sector and inspire new research directions. Furthermore, the book will map potential future paradigms for the construction industry and the preparedness of construction professionals, teams, and organisations for coming changes. This book is of interest to a wide audience of postgraduate students, academics, researchers, and industry professionals in the built environment, finance, project management, engineering, and policy makers.

In an increasingly competitive and dynamic business world, artificial intelligence (AI) is the catalyst that can multiply your results. This book is an essential guide that will take you by the hand to understand how AI can transform every corner of your business. From automating routine tasks and freeing up your employees' time to using predictive analytics to optimize the supply chain, AI becomes an invaluable tool. The book also addresses how AI can improve data-driven decision making, enabling companies to identify growth opportunities and potential risks with never-before-seen accuracy. In the realm of customer service, you'll discover how chatbots and AI algorithms can personalize interactions, elevating customer satisfaction and thereby increasing sales. In addition, it does not skirt the ethical and privacy challenges that come with AI adoption, offering strategies for ethical and secure use of data. It also addresses the skills and talent gaps in AI adoption, providing strategies for fostering a culture of AI adoption in your company. If you are looking for a competitive advantage and aspire to exponential growth, this book is your map to the future. It gives you not only an overview of the AI landscape in business, but also practical and actionable strategies for implementing AI in your company effectively. In short, it's a must-read for any business leader who wants to be at the forefront of the technology revolution.

This book presents insights on digital transformation with a multidisciplinary lens. Collecting chapters from several management perspectives, it provides perspectives on the role of various concepts and elements that are needed by our organizations to win in today’s competition. This book is a contribution to the organizational, to the information and communication technology (ICT) as well as to the sustainability discussion. Here, the readers can find heterogenous inputs to better understand the organizational and technological aspects considering a sustainable business approach. This book is for academicians, students and practitioners interested in the interplay among IT-based solutions, organizational entities and sustainability issues.

Building automation systems and digital technologies are highly relevant for the environmental and energy performance of buildings. However, a clear gap remains between architectural engineering and the use of such technologies. Building Automation and Digital Technologies shows how to assimilate automation and digital technologies into making buildings smarter and more environmentally sustainable. This book shows why architects need smart and digital systems in building design and construction and promotes innovative technological tools for improving sustainability. It focuses on the development of automated environmental conditions and how new technology informs architectural engineering. The book also provides new evidence on the impact of building automation systems and digital technologies, such as the Internet of Things, artificial intelligence, and information and communication technology for developing a performance-based approach to the environmental sustainability of buildings, and provides a key reference for architects on how digital technology can inform their practice. Its four chapters cover: developing strategies for improving sustainable and smart buildings; architectural practice and construction technology; creativity and innovation in building automation systems; and the use phase of buildings. Building Automation and Digital Technologies meets a critical need for a sustainable and smart built environment from an architectural perspective, providing an important reference to architects and professionals in related fields by demonstrating the assimilation of the latest information and automation technologies. - Puts forward an architectural perspective on the design and construction of smart, sustainable buildings - Presents the use of digital technologies for design and construction - Bridges the gap between architectural engineering and the use of automation and digital technology - Considers the development of automated environmental conditions and new technology

This book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies.

The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

In addition to the classical needs, competition on the global market requires from industry product innovations: quality, time to market, reduction of costs (Q,T,C). The modern process networks of product development and manufacturing passing the borders of countries and including several companies could not work without an extensive use of information technology. This is going far beyond the former idea of Computer Aided Design. Thus the 3'd Workshop on Current CAx-Problems did not focus on functionalities or methods aiding design like in the first two workshops but on "Digital Products - Living Data is the Future": problems of the virtual simulation of the entire industrial process, starting with the development of a product and covering the complete life cycle. The workshop aimed at bringing together the three groups: industry (mainly automotive manufacturers), system suppliers, and fundamental research. During the workshop, communication between these three groups had to be intensified, and especially also among competing companies of the same branch to pave the way for concerted actions, which are essential for all in the future.