Resourceful companies today must successfully manage the entire supply flow, from the sources of the firm, through the value-added processes of the firm, and on to the customers of the firm. The fourteenth Global Edition of Operations and Supply Chain Management provides well-balanced coverage of managing people and applying sophisticated technology to operations and supply chain management.

Taking you beyond the Capability Maturity Model- to the integrated world of systems and software, this comprehensive resource presents CMMI- Version 1.2 in a manner that is easy to comprehend by higher-level managers and practitioners alike. Written by a world-renowned expert in the field, the book offers a clear picture of the activities an organization would be engaged in if their systems and software engineering processes were based on CMMI-."

TWO PROVEN TOOLS FOR SUCCESS IN ONE STEP-BY-STEP POCKET GUIDE Whether you've been using Six Sigma for years or are just starting to, you know it takes hard work to get it right. But WorkOut, developed by General Electric, can increase Six Sigma's success. Rath & Strong's WorkOut for Six Sigma Pocket Guide shows you how, with an action-ready game plan that you can apply to your initiative - right now. Learn how to: Set the stage for Six Sigma's success Find out if you're in trouble - and get back on track Make a good Six Sigma initiative even better See actual results--in less than three months "If you want to bring the power of WorkOut to Six Sigma, this pocket guide is an invaluable tool."--Ron Ashkenas, co-author of The GE Work-Out Six Sigma: A data-driven approach to meeting customer requirements, solving process problems, and achieving bottom-line results. WorkOut: The revolutionary problem-solving program that brings management and workers together to bust bureaucracy. Companies worldwide use Six Sigma to measure and improve performance. Others use WorkOut to get quick bottom-line results and empower their workforce. But few enjoy the enormous success General Electric achieved by combining these approaches. Rath & Strong shows you how to get that synergy, with a handy pocket guide full of charts, checklists, assessment tools, and cases that help you: Prepare for, reenergize, or enhance a Six Sigma initiative Use a fast, simple alternative to Six Sigma Make your culture more participative, data-driven, and customer-focused Engage your front-line workers in Six Sigma