The rapid development of the Web and Web-based technologies has led to an ongoing redefinition of reference services in academic libraries. A growing diversity of users and the need and possibility for collaboration in delivering reference services bring additional pressures for change. At the same time, there are growing demands for libraries to show accountability and service value. All of these trends have impacted the field and will continue to shape reference and research services. And they have led to a need for increasingly specialized professional competencies and a literature to support them. In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries’ and universities’ changing missions.

Tablet computer ownership on university campuses has tripled in the past year, according to a Pearson Foundation survey in March 2012. At the threshold of the Post-PC era, as students’ expectations change, reference and instruction librarians are responding with new services. In this issue of Library Technology ReportsVirginia Tech librarians Miller, Meir, and Moorfield-Lang offer a collection of first-hand accounts of academic library projects using tablets. Among the projects detailed: Subject matter librarians roving campus to increase access and usage of online resources Librarians partnering with faculty of eight academic departments to use tablets in instruction Industrial design students using library tablets in competitions and design lab work Workshops that put mobile learning into information literacy instruction Tablets as a curriculum component in a first-year undergraduate learning community Cross-departmental library collaboration in planning new services

Despite technological advances, many basic library activities still lend themselves to analysis and improvement. Richard M. Dougherty provides numerous examples and easy-to-apply tools and techniques to assess what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling. Specific examples from all areas of library operations are presented. Streamling Library Services provides detailed information on how to diagnose problem areas with such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis, reporting study results, and making recommendations to management. Guidelines are provided for managers and staff as they strive to streamline activities. Topics include implementation issues and strategies that must be addressed as new workflows and services are introduced and organizational change issues and strategies for building staff support toward change. Book jacket.

Authors explore application of the study of emotion in the library workplace and look at future trends in the area. Library managers will take away knowledge about how the library workplace can and should operate with consideration toward emotion, and will glean ideas for implementation with their own staff and services.

Part I examines direct assistance in the library. Part II covers support for the reference desk, such as alternative provisions of service and reference manuals. In Part III, collection activities, instruction, publications, exhibits, and other reference activities are explored. Part IV takes a close look at departmental and library responsibilities.

Will library technical services exist thirty years from now? If so, what do leading experts see as the direction of the field? In this visionary look at the future of technical services, Mary Beth Weber, Head of Central Technical Services at Rutgers and editor of Library Resources and Technical Services (LRTS), the official journal of ALA’s Association for Library Collections and Technical Services and one of the top peer-reviewed scholarly technical services journals has compiled a veritable who’s who of the field to answer just these questions. Experts including Amy K. Weiss, Sylvia Hall-Ellis, and Sherri L. Vellucci answer vital questions like: Is there a future for traditional cataloging, acquisitions, and technical services? How can librarians influence the outcome of vendor-provided resources such as e-books, licensing, records sets, and authority control? Will RDA live up to its promise? Are approval plans and subject profiles relics of the past? Is there a need to curate data through its lifecycle? What skills will be needed in the future in technical services jobs?

Managing Change in Academic Libraries helps academic librarians plan, implement, and manage changes to the fundamental structure of their organizations. It shows readers that in academic libraries the two driving forces behind most change are economics and technology. Declines in funding for education and in the purchasing power of libraries have made it impossible to maintain the status quo, let alone realize growth, in traditional information services and collection development. Add to this downward trend in library economics, the explosion of new information technology and its potential for radically altering communications and knowledge management, and one has the ingredients for some amazing changes in libraries. To help manage these many changes, chapters in Managing Change in Academic Libraries approach change with a mixture of radical and rational ideas. Readers learn academic librarians’views on dealing with change as they read about: an environmental scan which identifies both internal and external forces that are increasing the amount and scope of change in academic libraries technological change and its impact in academic libraries the academic library director’s role as an agent of change how two large library systems managed to change in some very fundamental ways when faced with serious economic and political challenges difficult personnel issues faced by academic libraries as they move into new organizational structures and adopt new management styles the future of traditional reference services in light of rapid developments in computing and networking how to change bibliographic control to better serve the changing expectations and needs of user communities conducting a restructuring study and recommendations for organizational change in a large research library system Each chapter shows academic librarians how they can respond imaginatively and nimbly to economic, political, and technological change that envelopes their professional work life. Academic librarians will refer to Managing Change in Academic Libraries again and again as a survival tool as they meet with challenging and unpredictable changes.

As the Chinese economy develops, academic libraries continue to evolve and provide indispensable services for their users. Throughout this growth, the scientific and cultural dialogue between China and the United States has made it necessary for each country’s libraries to understand each other. Academic libraries often act as catalysts for progress and innovation; proper management and applications of these resources is key to promote further research. Academic Library Development and Administration in China provides a resource to promote Sino-U.S. communication and collaboration between their academic libraries. In considering the relationship between China and the West, this publication serves as a timely reflection on the expanding global field of information science. This publication is intended for librarians, researchers, university administrators, and information scientists in both the U.S. and China.