A federal agent in the crosshairs must turn to his ex for help—but will he wind up putting her in harm’s way? Secret Service agent Evan Novak becomes the target of multiple hit men when someone puts a two-million-dollar bounty on his head. Is it the gunrunner he’s tracking . . . or a traitorous agent? Framed and wanted, Evan reluctantly accepts protection from bodyguard Jody Gallagher, his former love, who lost her Agency career because of him. But then the bounty is raised to include Jody . . .

“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

BASED ON THE EXPERIENCES OF THE AUTHOR AND HIS FRIENDS, THIS IS THE SHORT STORY OF ALAN KAHN. ALAN KAHN JOINED THE SECRET SERVICE, BUT THEY DONT KNOW IT. ONE DAY IT ALL FALLS APART.

Documents the events leading up to and following the assassination of the thirty-fifth president as revealed by the Secret Service agents who were present, in an account that also draws on letters written by Jackie Kennedy in the immediate aftermath and other previously undisclosed sources.

In his widely acclaimed Chasing Shadows ("the best account yet of Nixon’s devious interference with Lyndon Johnson’s 1968 Vietnam War negotiations"-- Washington Post), Ken Hughes revealed the roots of the covert activity that culminated in Watergate. In Fatal Politics, Hughes turns to the final years of the war and Nixon’s reelection bid of 1972 to expose the president’s darkest secret. While Nixon publicly promised to keep American troops in Vietnam only until the South Vietnamese could take their place, he privately agreed with his top military, diplomatic, and intelligence advisers that Saigon could never survive without American boots on the ground. Afraid that a preelection fall of Saigon would scuttle his chances for a second term, Nixon put his reelection above the lives of American soldiers. Postponing the inevitable, he kept America in the war into the fourth year of his presidency. At the same time, Nixon negotiated a "decent interval" deal with the Communists to put a face-saving year or two between his final withdrawal and Saigon’s collapse. If they waited that long, Nixon secretly assured North Vietnam’s chief sponsors in Moscow and Beijing, the North could conquer the South without any fear that the United States would intervene to save it. The humiliating defeat that haunts Americans to this day was built into Nixon’s exit strategy. Worse, the myth that Nixon was winning the war before Congress "tied his hands" has led policy makers to adapt tactics from America’s final years in Vietnam to the twenty-first-century conflicts in Iraq and Afghanistan, prolonging both wars without winning either. Forty years after the fall of Saigon, and drawing on more than a decade spent studying Nixon’s secretly recorded Oval Office tapes--the most comprehensive, accurate, and illuminating record of any presidency in history, much of it never transcribed until now-- Fatal Politics tells a story of political manipulation and betrayal that will change how Americans remember Vietnam. Fatal Politics is also available as a special e-book that allows the reader to move seamlessly from the book to transcripts and audio files of these historic conversations.

THE ACCLAIMED BOOK, NOW IN PAPERBACK, with a reading group guide and a new afterword by the author. At the height of the Cold War, JFK risked committing the greatest crime in human history: starting a nuclear war. Horrified by the specter of nuclear annihilation, Kennedy gradually turned away from his long-held Cold Warrior beliefs and toward a policy of lasting peace. But to the military and intelligence agencies in the United States, who were committed to winning the Cold War at any cost, Kennedy’s change of heart was a direct threat to their power and influence. Once these dark "Unspeakable" forces recognized that Kennedy’s interests were in direct opposition to their own, they tagged him as a dangerous traitor, plotted his assassination, and orchestrated the subsequent cover-up. Douglass takes readers into the Oval Office during the tense days of the Cuban Missile Crisis, along on the strange journey of Lee Harvey Oswald and his shadowy handlers, and to the winding road in Dallas where an ambush awaited the President’s motorcade. As Douglass convincingly documents, at every step along the way these forces of the Unspeakable were present, moving people like pawns on a chessboard to promote a dangerous and deadly agenda.

Part One: Reflections on Teaching the Vietnam War. - Part Two: Methods and Sources. - Part Three: Understanding and Teaching Specific Content.