In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.

IBM® Cloud Private is an application platform for developing and managing containerized applications across hybrid cloud environments, on-premises and public clouds. It is an integrated environment for managing containers that includes the container orchestrator Kubernetes, a private image registry, a management console, and monitoring frameworks. This IBM Redbooks covers tasks performed by IBM Cloud Private system administrators such as installation for high availability, configuration, backup and restore, using persistent volumes, networking, security, logging and monitoring. Istio integration, troubleshooting and so on. As part of this project we also developed several code examples and you can download those from the IBM Redbooks GitHub location: https://github.com/IBMRedbooks. The authors team has many years of experience in implementing IBM Cloud Private and other cloud solutions in production environments, so throughout this document we took the approach of providing you the recommended practices in those areas. If you are an IBM Cloud Private system administrator, this book is for you. If you are developing applications on IBM Cloud Private, you can see the IBM Redbooks publication IBM Cloud Private Application Developer's Guide, SG24-8441.

The authors propose that corporations be able to hire other corporations to provide board services.

This book constitutes the refereed proceedings of the 5th International Conference on Business Process Management, BPM 2007, held in Brisbane, Australia, in September 2007. The papers are organized in topical sections on business process maturity and performance, business process modeling, case studies, compliance and change, process configuration and execution, formal foundations of BPM, business process mining, and semantic issues in BPM.

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Occupational Health Practice is a comprehensive account of the practice of protecting and improving the health of people at work, with some emphasis on the special needs of workers in developing countries. Topics covered by this book include the functions of an occupational health service; special examinations in occupational medicine; uses and methods of epidemiology; and ergonomics. The mental health of people at work, prevention of occupational disease, and ethics in occupational health practice are also discussed. This book is comprised of 22 chapters and begins by outlining national developments in occupational medicine, along with the different forms of service provided by private enterprise and the state. The factors that influence a nation or an industrial organization to pay attention to the health of people at work are also considered. The discussion then turns to the importance of health to one's work, the functions of an occupational health service, and prevention of accidents and occupational disease. Methods used in the study of groups of workers are described in sections on epidemiology, field surveys, and the collection and handling of sickness absence data. The text also looks at ergonomics, occupational hygiene, and ethics and education in occupational health. This monograph will be useful to physicians, hygienists, nurses, and safety officers working in the field of occupational health; to those whose interests encompass occupational health, but cannot attend a course; and to medical and non-medical specialists in related fields.

Clinical Governance is integral to healthcare and all doctors must have an understanding of both basic principles, and how to apply them in daily practice. Within the Clinical Governance framework, patient safety is the top priority for all healthcare organisations, with the prevention of avoidable harm a key goal. Traditionally medical training has concentrated on the acquisition of knowledge and skills related to diagnostic intervention and therapeutic procedures. The need to focus on non-technical aspects of clinical practice, including communication and team working, is now evident; ensuring tomorrow's staff are competent to function effectively in any healthcare facility. This book provides a guide to how healthcare systems work; their structure, regulation and inspection, and key areas including risk management, resource effectiveness and wider aspects of knowledge management. Changing curricula at undergraduate level reflect this, but post-graduate training is lagging behind and does not always equip trainees appropriately for a hectic clinical environment. An Introduction to Clinical Governance and Patient Safety presents a simple overview of clinical governance in context, highlighting important principles required to function effectively in a pressurised healthcare environment. It is presented in short sections based on the original seven pillars of clinical governance. These have been expanded to include the fundamental principles of systems, team working, leadership, accountability, and ownership in healthcare, with examples from everyday practice. This format is designed to facilitate use as a 'pocket guide' which can be dipped into during the working day, as well as for general reading. Examples from all branches of medicine are presented to facilitate understanding. Contributors are taken from a broad base - from junior doctors to internationally recognised experts - ensuring issues are addressed from all perspectives.