This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

The school of thought surrounding the urban ecosystem has increasingly become in vogue among researchers worldwide. Since half of the world’s population lives in cities, urban ecosystem services have become essential to human health and wellbeing. Rapid urban growth has forced sustainable urban developers to rethink important steps by updating and, to some degree, recreating the human–ecosystem service linkage. Assessing, as well as estimating the losses of ecosystem services can denote the essential effects of urbanization and increasingly indicate where cities fall short. This book contains 13 thoroughly refereed contributions published within the Special Issue “Urban Ecosystem Services”. The book addresses topics such as nature-based solutions, green space planning, green infrastructure, rain gardens, climate change, and more. The contributions highlight new findings for landscape architects, urban planners, and policymakers. Important future cities research is considered by looking at the system connectivity between the social and ecological sphere—via varying forms of urban planning, management, and governance. The book is supported by methods and models that utilize an urban sustainability and ecosystem service-centric focus by adding knowledge-base and real-world solutions into the urbanization phenomenon.

Proceedings of the 14th International Conference on Applied Human Factors and Ergonomics (AHFE 2023), July 20–24, 2023, San Francisco, USA

This book constitutes the thoroughly refereed post-conference proceedings of the 11th International Conference on Mobile Computing, Applications, and Services, MobiCASE 2020, held in Shanghai, China, in September 2020. The conference was held virtually due to the COVID-19 pandemic. The 15 full papers were carefully reviewed and selected from 49 submissions. The papers are organized in topical sections on mobile application and framework; mobile application with data analysis; and AI application.

This book is the largest referral for Turkish companies.

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.