The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.

How can we ensure our strategy will succeed, especially in changing and uncertain times? The answer, as explained in Strategy Mapping for Learning Organizations, is to become a more responsive organization - one that captures its strategy in strategy maps, learns from that strategy and can adapt to deliver results. For anyone involved in managing strategy and performance, applying the powerful strategy mapping techniques will move your balanced scorecard from an operational tool to one of strategy and change. It will help you capture, communicate and manage your strategy more effectively. However, strategy can no longer be simply a top down, annual process. It needs to be more iterative, emergent and involving. Many agile organizations have adopted rolling plans and budgets. To bring greater agility into the wider strategy and performance management processes requires the tools and techniques described in Strategy Mapping for Learning Organizations. Phil Jones provides a detailed guide to developing, rolling out and managing with modern strategy maps and scorecards, building in agility and learning. His book incorporates the latest strategic thinking and models. It places the balanced scorecard in a wider governance context that includes the management of risk and environmental and social responsibility. Fully illustrated with examples from many different organizations, this book will help you deliver your strategy better.

A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure. Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company's business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies. The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both. State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input Helps managers protect their businesses from bad business models through sophisticated understanding of likely causes of success Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard. Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard. Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success. Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology. Includes action plans to walk the reader through specific implementation challenges.

This volume constitutes the proceedings of the Third IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling, held in Delft, The Netherlands, during November 9-10, 2010. The goal of the conference is both to foster a better understanding of the practice of enterprise modeling and to improve its theoretical foundations. The 17 papers presented were carefully reviewed and selected from 44 submissions. They reflect the trend for both practitioners and academics to look into domains and conceptualizations addressing dedicated business-oriented topics like business intelligence or domain-driven process families, and thus reach beyond traditional information systems engineering.

An updated guide to designing buildings that heat with the sun, cool with the wind, and light with the sky. This fully updated Third Edition covers principles of designing buildings that use the sun for heating, wind for cooling, and daylight for natural lighting. Using hundreds of illustrations, this book offers practical strategies that give the designer the tools they need to make energy efficient buildings. Hundreds of illustrations and practical strategies give the designer the tools they need to make energy efficient buildings. Organized to quickly guide the designer in making buildings respond to the sun, wind and light.

This is your full guide to the Balanced Scorecard! You will learn how to: - Prepare your business for Balanced Scorecard - Motivate employees and top managers - Build and test Balanced Scorecard - Design winning KPIs - Improve strategy maps - Create cascading scorecards

A trans-disciplinary book offering evaluation-based approaches for effective participatory interventions, for academic researchers, practitioners and policy-makers working in water management.